C430 QUESTIONS WITH 100% ACCURATE
ANSWERS
Communication reduces consequences - Accurate answers •Altruism
the belief in or practice of disinterested and selfless concern for the well-being of others
•Rationalization
• Accountability
•Compensation
Hospital Acquired Conditions - Accurate answers CMS identified conditions that are not present on
admission and could be "reasonably preventable", and therefore hospitals are not allowed to receive
additional payment for these conditions that do present.
focus on loss but don't
TQM - Accurate answers system focus
Variation on the Pareto Principle
•85/15 rule - 85% of problem is related to system failure and 15% is the fault of the people involved
•Three premises:
•Quality is important and can be measured
•People are part of the solution not the problem
•Change is fundamental and can be managed
Developing a Risk Management Plan - Accurate answers Analyze/identify
-the possible liability (e.g. patient and employee safety, operational, financial) risks related to
medication errors in the hospital.
-The team interviews key internal stakeholders, develops a sequenced timeline of the event, analyzes
quality assessment studies, accreditation surveys, medication error incidents, and error near-miss
reports, and reviews related tasks and medication protocols from the emergency room, pharmacy, and
physicians.
•Severity to the individual and/or organization
•Number of people harmed or potentially harmed
•Likelihood or frequency of occurrence
Examine/determines
-the errors that must be addressed by
-analyzing the data gathered in the first step.
They determine that the operational management from the involved departments must refine
processes.
Develop/agreed upon plan
(e.g. including stakeholder manager(s) insights) to respond to and mitigate communication, dispensing
errors, and improve overall work flow.
,Implement/education
After developing the plan and educating the staff, the operational managers implement the plan in the
hospital.
Monitor/change-move forward:
-the results of the implementation to determine effectiveness of the plan.
Quality Tools from in the Industry - Accurate answers reduce time and waste
•Lean Management focuses on
reducing waste and eliminating errors in the processes.
•Six Sigma focuses on
eliminating causes of defects or errors and minimizing variability in process.
Risk Management Tools for Identifying Risk - Accurate answers •Incident Reporting
System to identify events that are not consistent with the routine operation of a hospital or routine care
of patients
•Occurrence Reporting
A policy listing specific adverse events that MUST be reports
•Required by some states and insurers
•Can increase identification of adverse events to 40-60%
•Occurrence Screening
System that identifies deviations from normal procedures or expected outcomes
•Uses criteria to identify adverse events but does not rely on staff reporting
•Increases identification of adverse events to 80-85%
Risk and Quality of Care - Accurate answers Maximization of the use of limited resources
Elimination of duplication
Developing new solutions to problems
Facilitation of training programs
Improvement of budget process
•Today, organizations utilize a more integrated approach, recognizing that many risk management
errors are breakdowns in process (quality) rather than individual error.
Risk Management - protection of assets - Accurate answers •Risk Management -
the identification of and proactive decisions to minimize the affects of potential loss situations and
developing strategies of avoidance and prevention
(identification and analysis)
•Risk Control
- the conscious effort or decision to act, or not act, that reduces the frequency, severity or
unpredictability of a potential loss.
(risk acceptance, exposure avoidance, loss prevention, segregation, contractual transfer)
, decision to act/not act
•Loss Control - ability to minimize the actual loss (response to the loss, loss reduction)
•Loss Management
- proactive activities to return the organization to the pre-existing state.
another definition states that risk management is a program designed to reduce the incidence of
preventable accidents and injuries to minimize the financial loss to the institution should an injury or
accident occur.1
risk management aims to accomplish three major functions: - Accurate answers • Reducing the
organization's risk of a malpractice suit by maintaining or improving the quality of care
• Reducing the probability of a claim being filed after a potentially compensable event (PCE) has
occurred
• Preserving the institution's assets once a claim has been filed
•Incident Identification, Reporting and Tracking
•State Mandated Incident Reporting
•Incident Review and Evaluation
•Take action to prevent recurrence of incidents
•Internal Documentation
•Credentialing and Privileging
•Patient Complaint Programs
•Risk Management Education
'Red Flag' Areas to Watch - Accurate answers •Treatment Conditions
•Patient Relations
•Practice Management
•Conduct of Staff
Physicians agree on three ideal attributes for a professional risk manager: - Accurate answers the
ability to present facts rather than feelings,
the ability to be concise in writing about or stating the situation, and
the wherewithal to understand the facts and to respond to critical questions
nurses identify three common qualities of a good risk manager: - Accurate answers a
demonstrated willingness to listen,
an understanding of the other person's responsibilities and problems, and
a team approach to problem solving that involves asking input from others in forming solutions.
RISK MANAGEMENT ACTIVITIES - Accurate answers An examination of the eight minimal
components of a risk management program, as defined by the
American Society of Healthcare Risk Management (ASHRM), engenders a fuller understanding of a risk
management program:
ANSWERS
Communication reduces consequences - Accurate answers •Altruism
the belief in or practice of disinterested and selfless concern for the well-being of others
•Rationalization
• Accountability
•Compensation
Hospital Acquired Conditions - Accurate answers CMS identified conditions that are not present on
admission and could be "reasonably preventable", and therefore hospitals are not allowed to receive
additional payment for these conditions that do present.
focus on loss but don't
TQM - Accurate answers system focus
Variation on the Pareto Principle
•85/15 rule - 85% of problem is related to system failure and 15% is the fault of the people involved
•Three premises:
•Quality is important and can be measured
•People are part of the solution not the problem
•Change is fundamental and can be managed
Developing a Risk Management Plan - Accurate answers Analyze/identify
-the possible liability (e.g. patient and employee safety, operational, financial) risks related to
medication errors in the hospital.
-The team interviews key internal stakeholders, develops a sequenced timeline of the event, analyzes
quality assessment studies, accreditation surveys, medication error incidents, and error near-miss
reports, and reviews related tasks and medication protocols from the emergency room, pharmacy, and
physicians.
•Severity to the individual and/or organization
•Number of people harmed or potentially harmed
•Likelihood or frequency of occurrence
Examine/determines
-the errors that must be addressed by
-analyzing the data gathered in the first step.
They determine that the operational management from the involved departments must refine
processes.
Develop/agreed upon plan
(e.g. including stakeholder manager(s) insights) to respond to and mitigate communication, dispensing
errors, and improve overall work flow.
,Implement/education
After developing the plan and educating the staff, the operational managers implement the plan in the
hospital.
Monitor/change-move forward:
-the results of the implementation to determine effectiveness of the plan.
Quality Tools from in the Industry - Accurate answers reduce time and waste
•Lean Management focuses on
reducing waste and eliminating errors in the processes.
•Six Sigma focuses on
eliminating causes of defects or errors and minimizing variability in process.
Risk Management Tools for Identifying Risk - Accurate answers •Incident Reporting
System to identify events that are not consistent with the routine operation of a hospital or routine care
of patients
•Occurrence Reporting
A policy listing specific adverse events that MUST be reports
•Required by some states and insurers
•Can increase identification of adverse events to 40-60%
•Occurrence Screening
System that identifies deviations from normal procedures or expected outcomes
•Uses criteria to identify adverse events but does not rely on staff reporting
•Increases identification of adverse events to 80-85%
Risk and Quality of Care - Accurate answers Maximization of the use of limited resources
Elimination of duplication
Developing new solutions to problems
Facilitation of training programs
Improvement of budget process
•Today, organizations utilize a more integrated approach, recognizing that many risk management
errors are breakdowns in process (quality) rather than individual error.
Risk Management - protection of assets - Accurate answers •Risk Management -
the identification of and proactive decisions to minimize the affects of potential loss situations and
developing strategies of avoidance and prevention
(identification and analysis)
•Risk Control
- the conscious effort or decision to act, or not act, that reduces the frequency, severity or
unpredictability of a potential loss.
(risk acceptance, exposure avoidance, loss prevention, segregation, contractual transfer)
, decision to act/not act
•Loss Control - ability to minimize the actual loss (response to the loss, loss reduction)
•Loss Management
- proactive activities to return the organization to the pre-existing state.
another definition states that risk management is a program designed to reduce the incidence of
preventable accidents and injuries to minimize the financial loss to the institution should an injury or
accident occur.1
risk management aims to accomplish three major functions: - Accurate answers • Reducing the
organization's risk of a malpractice suit by maintaining or improving the quality of care
• Reducing the probability of a claim being filed after a potentially compensable event (PCE) has
occurred
• Preserving the institution's assets once a claim has been filed
•Incident Identification, Reporting and Tracking
•State Mandated Incident Reporting
•Incident Review and Evaluation
•Take action to prevent recurrence of incidents
•Internal Documentation
•Credentialing and Privileging
•Patient Complaint Programs
•Risk Management Education
'Red Flag' Areas to Watch - Accurate answers •Treatment Conditions
•Patient Relations
•Practice Management
•Conduct of Staff
Physicians agree on three ideal attributes for a professional risk manager: - Accurate answers the
ability to present facts rather than feelings,
the ability to be concise in writing about or stating the situation, and
the wherewithal to understand the facts and to respond to critical questions
nurses identify three common qualities of a good risk manager: - Accurate answers a
demonstrated willingness to listen,
an understanding of the other person's responsibilities and problems, and
a team approach to problem solving that involves asking input from others in forming solutions.
RISK MANAGEMENT ACTIVITIES - Accurate answers An examination of the eight minimal
components of a risk management program, as defined by the
American Society of Healthcare Risk Management (ASHRM), engenders a fuller understanding of a risk
management program:
