C430 HEALTHCARE QUALITY IMPROVEMENT
AND RISK MANAGEMENT QUESTIONS WITH
100% ACCURATE ANSWERS
Electronic alerts - Accurate answers reduces risk.
e.g. hospital is missing admission consent forms so they add an electronic alert to prompt for signatures.
Educate staff - Accurate answers minimize incidents and reduce risk.
e.g. care center investigated by OSHA for workplace injuries. so they educate staff on using lifting
devices.
e.g. an intake process doesn't inquire about homeopathic remedies/supplements and a negative drug
reaction happens as a result. so they educate staff on asking about alternative therapies.
Implied consent - Accurate answers person needs treatment and is unconscious.
e.g. a 17-year-old was admitted after car accident. he was unconscious but needed immediate
treatment.
Parental consent - Accurate answers required for minors
e.g. 12-year-old needs hernia repair. mom forgot something and has to leave while nurse is getting pre-
operative info. nurse must wait for mother to return to complete the consent.
Root cause analysis - Accurate answers find the cause to reduce risk of recurrence
e.g. nursing services receive three complaints from family members of patients about missing valuables
from patient's rooms.
e.g. hospital patient dies during transit. a nurse was supposed to be helping but was too busy.
ineffective because staff members are permitted to move patients without support
HIPPA training - Accurate answers decreases risk of ethical violations
e.g. celebrity patient is having a procedure. nurse discusses the procedure with un-involved persons and
starts getting texts from the press.
Involve HR - Accurate answers prevent legal issues
e.g. CEO having intimate relationship with a nurse. nurse applies for a position and wins over a more
qualified candidate. the candidate files a report to EEOC.
, Training on safe handling and lifting - Accurate answers reduce injury risk
e.g. a hospital report shows an increase in work-related employee back injuries
Installing patient lifting equipment - Accurate answers reduce injury risk
e.g. hospital having high incidence of worker's compensation claims from back injuries when moving
patients around
Avoiding wrongful termination lawsuits - Accurate answers 1. consider alternatives to termination
2. document employee training and performance
e.g. family practice fired a medical assistant due to theft of medications
Provide credit monitoring for victims - Accurate answers reduce liability risk when involved in
financial or identify theft issues
e.g. an employee is found stealing credit card and SSNs
Compare allowable amounts with existing fee structure - Accurate answers reduce risk of
overcharging
e.g. office manager finds an overcharging doctor
Civil Rights Act - Accurate answers prohibits discrimination based on race, color, religion, national
origin, or gender
e.g. a qualified applicant applies for a job but was removed from short list because he is too old
Family and Medical Leave Act - Accurate answers Allows employees to take up to 12 weeks of
unpaid leave in a 12 month period for certain medical and family situations
e.g. a medical coder's spouse receives a serious injury so he asks for 8 weeks times off. employer must
oblige his request.
Conduct field visits to assess staff performance - Accurate answers reduce risk when expanding
services
e.g. hospital recently acquired a new home health agency. employees must now learn new care
methods to treat patients in their homes.
Create procedure for storing controlled substances - Accurate answers manage risk when dealing
with terminal patients at their homes
e.g. a hospice care agency provides in-home medications for terminally ill patients where family
members might access
AND RISK MANAGEMENT QUESTIONS WITH
100% ACCURATE ANSWERS
Electronic alerts - Accurate answers reduces risk.
e.g. hospital is missing admission consent forms so they add an electronic alert to prompt for signatures.
Educate staff - Accurate answers minimize incidents and reduce risk.
e.g. care center investigated by OSHA for workplace injuries. so they educate staff on using lifting
devices.
e.g. an intake process doesn't inquire about homeopathic remedies/supplements and a negative drug
reaction happens as a result. so they educate staff on asking about alternative therapies.
Implied consent - Accurate answers person needs treatment and is unconscious.
e.g. a 17-year-old was admitted after car accident. he was unconscious but needed immediate
treatment.
Parental consent - Accurate answers required for minors
e.g. 12-year-old needs hernia repair. mom forgot something and has to leave while nurse is getting pre-
operative info. nurse must wait for mother to return to complete the consent.
Root cause analysis - Accurate answers find the cause to reduce risk of recurrence
e.g. nursing services receive three complaints from family members of patients about missing valuables
from patient's rooms.
e.g. hospital patient dies during transit. a nurse was supposed to be helping but was too busy.
ineffective because staff members are permitted to move patients without support
HIPPA training - Accurate answers decreases risk of ethical violations
e.g. celebrity patient is having a procedure. nurse discusses the procedure with un-involved persons and
starts getting texts from the press.
Involve HR - Accurate answers prevent legal issues
e.g. CEO having intimate relationship with a nurse. nurse applies for a position and wins over a more
qualified candidate. the candidate files a report to EEOC.
, Training on safe handling and lifting - Accurate answers reduce injury risk
e.g. a hospital report shows an increase in work-related employee back injuries
Installing patient lifting equipment - Accurate answers reduce injury risk
e.g. hospital having high incidence of worker's compensation claims from back injuries when moving
patients around
Avoiding wrongful termination lawsuits - Accurate answers 1. consider alternatives to termination
2. document employee training and performance
e.g. family practice fired a medical assistant due to theft of medications
Provide credit monitoring for victims - Accurate answers reduce liability risk when involved in
financial or identify theft issues
e.g. an employee is found stealing credit card and SSNs
Compare allowable amounts with existing fee structure - Accurate answers reduce risk of
overcharging
e.g. office manager finds an overcharging doctor
Civil Rights Act - Accurate answers prohibits discrimination based on race, color, religion, national
origin, or gender
e.g. a qualified applicant applies for a job but was removed from short list because he is too old
Family and Medical Leave Act - Accurate answers Allows employees to take up to 12 weeks of
unpaid leave in a 12 month period for certain medical and family situations
e.g. a medical coder's spouse receives a serious injury so he asks for 8 weeks times off. employer must
oblige his request.
Conduct field visits to assess staff performance - Accurate answers reduce risk when expanding
services
e.g. hospital recently acquired a new home health agency. employees must now learn new care
methods to treat patients in their homes.
Create procedure for storing controlled substances - Accurate answers manage risk when dealing
with terminal patients at their homes
e.g. a hospice care agency provides in-home medications for terminally ill patients where family
members might access
