HEALTHCARE QUALITY IMPROVEMENT AND
RISK MANAGEMENT - C430 QUESTIONS WITH
100% ACCURATE ANSWERS
Conduct a root cause analysis - Accurate answers Nursing services received three complaints in the
past two months from family members of patients. All the complaints involved missing valuables from
the patient's rooms.
Which action should reduce the risk of recurrence of this type of event?
Train staff on the Health Insurance Portability and Accountability Act - Accurate answers A
celebrity patient is scheduled for a procedure. The triage nurse discusses the patient with staff not
involved in the procedure. The patient receives text messages from the press concerning the medical
event.
Which action should decrease the risk of this type of ethical violation?
Involve Human Resources in workplace relationships and hiring - Accurate answers It has been
reported that a hospital CEO and intensive care unit nurse have been involved in an intimate
relationship. The nurse applies for an executive position within the hospital and is promoted by the CEO
over a more qualified senior internal candidate. The qualified candidate reports this incident to Human
Resources and the Equal Employment Opportunity Commission.
Which action should be taken to prevent this incident from recurring in the future?
Add an electronic alert to prompt for signatures - Accurate answers A hospital supervisor notices
that signatures are missing on several admission consent forms.
Which action will reduce risk for the hospital?
Educate all staff on the need for specific lifting devices - Accurate answers A skilled nursing care
center has recently been investigated by the Occupational Safety and Health Administration due to its
high rate of workplace injuries, specifically the ones caused by lifting and transporting patients. OSHA
discovered the workers were not performing these tasks appropriately.
Which risk management strategy should management implement to minimize these incidences in the
future?
Educating staff on asking about alternate therapies - Accurate answers 33.
A patient who generally prefers homeopathic remedies over traditional medicine came into a physician's
office for treatment. While the intake process involved asking the patient about medications the patient
was taking, it did not inquire about homeopathic remedies or other supplements. The physician
prescribed a medication that caused a negative reaction due to the oversight.
, Which risk management strategy should be implemented to avoid this situation in the future?
The patient implies consent in this situation - Accurate answers 34.
A 17-year-old child and a neighbor were involved in a major car accident. The child sustained serious
injuries, while the neighbor was unharmed. The child was transported to the nearest emergency
department (ED) via ambulance. Upon arrival, the child was unconscious and appeared to be seriously
injured, requiring the ED physician to immediately begin life-saving procedures on the patient.
How is consent for treatment obtained in this situation?
Wait for the mother to return to complete the consent - Accurate answers A 12-year-old child and
the child's mother reported to the outpatient surgery center for the child to have a routine hernia
repair. The mother forgot her driver's license and left her child in the exam room. A nurse needs to
obtain pre-operative paperwork including informed consent.
How should consent be obtained in this situation?
Training on the safe handling and lifting of patients on transport - Accurate answers A hospital
reports a recent increase in work related back injuries among employees.
Which practice will reduce injury?
Installing patient lift equipment in care areas - Accurate answers A hospital's human resource
manager noticed a high incidence of hospital workers' compensation claims from back injuries obtained
while transferring patients.
Which risk management initiative will reduce this risk?
Consideration of alternatives to termination prior to the decision
Documentation of employee training on handling of drug samples - Accurate answers A small
family practice has recently terminated a medical assistant due to theft of birth control and drug
samples. This facility does not reside in a right-to-work state.
Which two options will reduce this organization's risk for a wrongful termination lawsuit in this
situation?
Choose 2 answers
Provide credit monitoring for those impacted by identity theft - Accurate answers A hospital
employee responsible for processing medical claims was recently found obtaining credit cards using
Social Security numbers stolen from claim forms.
How can the hospital reduce the liability risk associated with this situation?
Compare allowable amounts with the doctors existing fee structure - Accurate answers An office
manager finds a doctor to be grossly overcharging patients and insurance companies for medical
procedures. Once found out, the doctor has vowed to change his methods.
RISK MANAGEMENT - C430 QUESTIONS WITH
100% ACCURATE ANSWERS
Conduct a root cause analysis - Accurate answers Nursing services received three complaints in the
past two months from family members of patients. All the complaints involved missing valuables from
the patient's rooms.
Which action should reduce the risk of recurrence of this type of event?
Train staff on the Health Insurance Portability and Accountability Act - Accurate answers A
celebrity patient is scheduled for a procedure. The triage nurse discusses the patient with staff not
involved in the procedure. The patient receives text messages from the press concerning the medical
event.
Which action should decrease the risk of this type of ethical violation?
Involve Human Resources in workplace relationships and hiring - Accurate answers It has been
reported that a hospital CEO and intensive care unit nurse have been involved in an intimate
relationship. The nurse applies for an executive position within the hospital and is promoted by the CEO
over a more qualified senior internal candidate. The qualified candidate reports this incident to Human
Resources and the Equal Employment Opportunity Commission.
Which action should be taken to prevent this incident from recurring in the future?
Add an electronic alert to prompt for signatures - Accurate answers A hospital supervisor notices
that signatures are missing on several admission consent forms.
Which action will reduce risk for the hospital?
Educate all staff on the need for specific lifting devices - Accurate answers A skilled nursing care
center has recently been investigated by the Occupational Safety and Health Administration due to its
high rate of workplace injuries, specifically the ones caused by lifting and transporting patients. OSHA
discovered the workers were not performing these tasks appropriately.
Which risk management strategy should management implement to minimize these incidences in the
future?
Educating staff on asking about alternate therapies - Accurate answers 33.
A patient who generally prefers homeopathic remedies over traditional medicine came into a physician's
office for treatment. While the intake process involved asking the patient about medications the patient
was taking, it did not inquire about homeopathic remedies or other supplements. The physician
prescribed a medication that caused a negative reaction due to the oversight.
, Which risk management strategy should be implemented to avoid this situation in the future?
The patient implies consent in this situation - Accurate answers 34.
A 17-year-old child and a neighbor were involved in a major car accident. The child sustained serious
injuries, while the neighbor was unharmed. The child was transported to the nearest emergency
department (ED) via ambulance. Upon arrival, the child was unconscious and appeared to be seriously
injured, requiring the ED physician to immediately begin life-saving procedures on the patient.
How is consent for treatment obtained in this situation?
Wait for the mother to return to complete the consent - Accurate answers A 12-year-old child and
the child's mother reported to the outpatient surgery center for the child to have a routine hernia
repair. The mother forgot her driver's license and left her child in the exam room. A nurse needs to
obtain pre-operative paperwork including informed consent.
How should consent be obtained in this situation?
Training on the safe handling and lifting of patients on transport - Accurate answers A hospital
reports a recent increase in work related back injuries among employees.
Which practice will reduce injury?
Installing patient lift equipment in care areas - Accurate answers A hospital's human resource
manager noticed a high incidence of hospital workers' compensation claims from back injuries obtained
while transferring patients.
Which risk management initiative will reduce this risk?
Consideration of alternatives to termination prior to the decision
Documentation of employee training on handling of drug samples - Accurate answers A small
family practice has recently terminated a medical assistant due to theft of birth control and drug
samples. This facility does not reside in a right-to-work state.
Which two options will reduce this organization's risk for a wrongful termination lawsuit in this
situation?
Choose 2 answers
Provide credit monitoring for those impacted by identity theft - Accurate answers A hospital
employee responsible for processing medical claims was recently found obtaining credit cards using
Social Security numbers stolen from claim forms.
How can the hospital reduce the liability risk associated with this situation?
Compare allowable amounts with the doctors existing fee structure - Accurate answers An office
manager finds a doctor to be grossly overcharging patients and insurance companies for medical
procedures. Once found out, the doctor has vowed to change his methods.
