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interpersonal gap - 🧠 ANSWER ✔✔the sender's intentions differ from the
effect on the receiver
providing information (nonverbal communication) - 🧠 ANSWER
✔✔behaviour allows others to make inferences about their intentions,
feelings, traits, and meaning
ex. teasing someone - tone of voice & facial expressions may be only way
receiver can tell
regulating interaction (nonverbal communication) - 🧠 ANSWER
✔✔nonverbal displays of interest often determine whether of not a
conversation ever begins and thereafter subtle nonverbal cues allow
people to take turns as they talk
,defining relationship (nonverbal) - 🧠 ANSWER ✔✔helps by expressing
intimacy and carrying signals of power and status
ex. couples stand closer together, touch more, and look at each other more
than less intimate relationships
components of nonverbal communication - 🧠 ANSWER ✔✔facial
expressions, body movement, eye-gazing behaviours, touch, interpersonal
distance, smell, and paralanguage
facial expressions - 🧠 ANSWER ✔✔signals moods/emotions that's easily
recognizable
- don't learn, born knowing how
- happy expressions correlated with success in life
display rules (facial expressions) - 🧠 ANSWER ✔✔cultural norms that
dictate what emotions are appropriate in certain situations
ex. crying at funerals
4 ways to modify expressions for display rules - 🧠 ANSWER ✔✔intensify
expressions - ex. acting excited about gift you hate
minimize expressions - ex."boys don't cry"
,neutralize expressions - ex. "poker face"
mask expressions - ex. runner up looks happy for winner
eye gazing behaviours - 🧠 ANSWER ✔✔eyes provide meaningful info
about feelings
- pupils dilate when we see something that interests us (someone
attractive)
- amount of gazing is meaningful - signals were the target of their attention
- gazing helps define relationships (couples look at each other more)
- gazing communicates dominance - VDR (visual-dominance ratio)
compares "look-speak" to "look-listen"
body movement - 🧠 ANSWER ✔✔routinely accompany verbal
communication but can replace spoken words (ex. 🖕)
- posture signals status
high status - open, asymmetric postures (take lots of space)
low status - close, symmetric postures, relatively compact
touch - 🧠 ANSWER ✔✔physical contact can have various meanings
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, - some cultures shake hands when meeting (firm hand shakes tend to be
more extraverted)
- emotions communicated by touch are usually obvious to recipient
- more intimate relationships tend to touch more
interpersonal distance - 🧠 ANSWER ✔✔physical space that separates two
people - usually reserved for intimate interactions
- 4 zones (intimate, personal, social, public)
intimate zone - 🧠 ANSWER ✔✔extends from front of our chests about 1.5ft
- if standing that close, interaction is either quite loving or quite hostile
personal zone - 🧠 ANSWER ✔✔ranges from 1.5 - 4ft
friends more likely to interact at smaller distances than acquaintances
social zone - 🧠 ANSWER ✔✔ranges 4-12ft
interactions are more businesslike
ex. sit across a desk
public zone - 🧠 ANSWER ✔✔12 ft or more
interactions are quite formal; used for structured interaction