COM-312 test 2 UPDATED ACTUAL Questions and CORRECT Answers
1. Emotions modes of functioning, shaped by natural selection, that coordinate physiological,
cognitive, motivational, behavioral, and subjective responses in patterns that in-
crease the ability to meet the adaptive challenges of situations that have recurred
over evolutionary time
2. An emotion is an experience that we feel and who we are at that moment in time (fits with
both relational and identity goals)
3. facts feelings function as
4. emotions affect your body, thinking, and behavior
5. Misconceptions Emotions are either real or unreal.
of Emotion in Emotions can't be controlled and will escalate if expressed or released.
Conflict One should ignore emotions to resolve conflict well.
Emotions hinder good decision making.
Emotions are for the powerless (women, children, and marginalized people).
Emotions are not to be expressed at work.
Mature, well-developed people should be beyond emotions.
I can express emotions if I can justify my feelings logically.
Emotions should be saved for "later."
People will avoid me if I express emotions (except "nice" feelings).
Other people should not burden me with their emotions.
If other people express emotions, I have a responsibility to do something about
them.
If I express anger, it means I don't love or respect the object of my anger. If others
express anger it means they don't respect me.
6. how does emo- 1. Conflict depends upon enough emotional arousal to "get the job done."
tion function in 2. Emotional events trigger familiar patterns of responses.
conflict? 3. Intensity of emotion varies through the conflict process.
4. Individual personalities are built upon the blocks of emotion-behavior pat-
terns.
, COM-312 test 2 UPDATED ACTUAL Questions and CORRECT Answers
5. we experience emotions as good or bad, we evaluate them and don't sit back
and experience them.
6. We become emotional because something is at stake for us
7. Maturity mediates strong emotion. Older adults may feel that less is at stake in
conflict, since they report fewer conflicts than do young adults.
8. Relationships are defined by the kind of emotion expressed.
7. hard emotions lead to blame, criticism, threats, break connections
8. soft emotions lead to openings for transformation and healing
9. Core Con- 1. Appreciation (recognition of value). (No one wants to search for an integrative
cerns Framework solution when being demeaned and dismissed).
checklist Autonomy (freedom to feel, think, take action, or decide). (Coercion guarantees
lack of cooperation.)
Aflliation (emotional connection to others).
Status (standing compared to others). Status also designates the relational
concerns of a conflict—who we are to each other.
Role (effectiveness and meaningfulness of job label, designation of the person,
and recognition)
10. Stable connec- positive emotions
tions generate
11. Rejection, the flip acute pain in the part of the brain that processes physical pain.
side of affiliation,
generates
12. anger a strong feeling of displeasure, a reaction to a perceived threat to person, belong-
ings, or identity that can range in intensity from mild irritation to frustration and
rage
"anger is the feeling connected to a perceived unfairness or injustice"
, COM-312 test 2 UPDATED ACTUAL Questions and CORRECT Answers
13. venting (unrestrained expression of anger) does not discharge the emotion or reduce the
feelings
14. the idea that this is false, it makes you stew in your anger and complain to others about it
"anger is cathar-
tic" is accurate
15. how to deal with 1. Use your anger to restore your sense of justice and control over an intolerable
your own anger situation (You can address a situation without making it worse or causing emo-
constructively tional injury.)
2. Seek information rather than immediately acting on anger.
3. Direct your anger at the right person (avoid venting to anyone who will listen)
4. Reflect, calm down, and think before you express your anger.
5. Use all your best communication skills
6. Be courageous. (don't use sarcasm, snide comments, passive aggression,
avoidance, and hiding behind e-mail or other electronic communication)
7. Develop a keen awareness of how people react to you nonverbally
16. Fear ppl view this as actively unpleasant during an argument. leads to avoidance.
sometimes disables the physical and emotional systems as we "freeze," not able
to mobilize ourselves to do anything for a while. We may dissociate, or withdraw
from the situation.
17. anxiety ppl view this as actively unpleasant during an argument. can cause people to not
be able to get to the root of the problem and be scared to talk about it.
18. Anger-Fear Se- Perceived threat --> Fear --> Anger
quence
19. vulnerability being open to the influence of others at the same time that we are open to our
need for others
20. Hurt
1. Emotions modes of functioning, shaped by natural selection, that coordinate physiological,
cognitive, motivational, behavioral, and subjective responses in patterns that in-
crease the ability to meet the adaptive challenges of situations that have recurred
over evolutionary time
2. An emotion is an experience that we feel and who we are at that moment in time (fits with
both relational and identity goals)
3. facts feelings function as
4. emotions affect your body, thinking, and behavior
5. Misconceptions Emotions are either real or unreal.
of Emotion in Emotions can't be controlled and will escalate if expressed or released.
Conflict One should ignore emotions to resolve conflict well.
Emotions hinder good decision making.
Emotions are for the powerless (women, children, and marginalized people).
Emotions are not to be expressed at work.
Mature, well-developed people should be beyond emotions.
I can express emotions if I can justify my feelings logically.
Emotions should be saved for "later."
People will avoid me if I express emotions (except "nice" feelings).
Other people should not burden me with their emotions.
If other people express emotions, I have a responsibility to do something about
them.
If I express anger, it means I don't love or respect the object of my anger. If others
express anger it means they don't respect me.
6. how does emo- 1. Conflict depends upon enough emotional arousal to "get the job done."
tion function in 2. Emotional events trigger familiar patterns of responses.
conflict? 3. Intensity of emotion varies through the conflict process.
4. Individual personalities are built upon the blocks of emotion-behavior pat-
terns.
, COM-312 test 2 UPDATED ACTUAL Questions and CORRECT Answers
5. we experience emotions as good or bad, we evaluate them and don't sit back
and experience them.
6. We become emotional because something is at stake for us
7. Maturity mediates strong emotion. Older adults may feel that less is at stake in
conflict, since they report fewer conflicts than do young adults.
8. Relationships are defined by the kind of emotion expressed.
7. hard emotions lead to blame, criticism, threats, break connections
8. soft emotions lead to openings for transformation and healing
9. Core Con- 1. Appreciation (recognition of value). (No one wants to search for an integrative
cerns Framework solution when being demeaned and dismissed).
checklist Autonomy (freedom to feel, think, take action, or decide). (Coercion guarantees
lack of cooperation.)
Aflliation (emotional connection to others).
Status (standing compared to others). Status also designates the relational
concerns of a conflict—who we are to each other.
Role (effectiveness and meaningfulness of job label, designation of the person,
and recognition)
10. Stable connec- positive emotions
tions generate
11. Rejection, the flip acute pain in the part of the brain that processes physical pain.
side of affiliation,
generates
12. anger a strong feeling of displeasure, a reaction to a perceived threat to person, belong-
ings, or identity that can range in intensity from mild irritation to frustration and
rage
"anger is the feeling connected to a perceived unfairness or injustice"
, COM-312 test 2 UPDATED ACTUAL Questions and CORRECT Answers
13. venting (unrestrained expression of anger) does not discharge the emotion or reduce the
feelings
14. the idea that this is false, it makes you stew in your anger and complain to others about it
"anger is cathar-
tic" is accurate
15. how to deal with 1. Use your anger to restore your sense of justice and control over an intolerable
your own anger situation (You can address a situation without making it worse or causing emo-
constructively tional injury.)
2. Seek information rather than immediately acting on anger.
3. Direct your anger at the right person (avoid venting to anyone who will listen)
4. Reflect, calm down, and think before you express your anger.
5. Use all your best communication skills
6. Be courageous. (don't use sarcasm, snide comments, passive aggression,
avoidance, and hiding behind e-mail or other electronic communication)
7. Develop a keen awareness of how people react to you nonverbally
16. Fear ppl view this as actively unpleasant during an argument. leads to avoidance.
sometimes disables the physical and emotional systems as we "freeze," not able
to mobilize ourselves to do anything for a while. We may dissociate, or withdraw
from the situation.
17. anxiety ppl view this as actively unpleasant during an argument. can cause people to not
be able to get to the root of the problem and be scared to talk about it.
18. Anger-Fear Se- Perceived threat --> Fear --> Anger
quence
19. vulnerability being open to the influence of others at the same time that we are open to our
need for others
20. Hurt
