COM 312 Midterm UPDATED Questions and CORRECT Answers
1. what are the a problematic situation with the following characteristics:
components of -the conflicting parties are interdependent
the definition -they seek incompatible goals or outcomes or they favor incompatible means to
of interpersonal the same ends.
conflict? -there is a sense of urgency about the need to resolves
2. what are the -competent communicators not only try to repeat the skill, they are also able to
stages of suc- perform
cessful conflict -how are you going to communicate?
and what is in- -meta conflict: you can look back on conflicts you have experienced, and learn from
volved in each? mistakes
3. what is involved -triggering event: behavior that the parties in conflict forms the group for the
in the "process" conflict we are experiencing
view of conflict -initiation phase: conflict has become "overt" (one person makes known to the
communication? other that conflict exists
-differentiation phase: participants use constructive or destructive strategies and
tactics. (serves as as useful purpose by allowing parties to explain how they see
the situation
-resolution phase: those accept some out to the conflict (win-win)
4. how do the linear linear model: using words-- sender, receiver, channel, noise and feedback
and transactional --emphasize the end product; it is a narrow view, we limit our view of interpersonal
views of conflict conflict as something we do to someone
differ? transactional model: managing and coordinating
--exchange of verbal and nonverbal messages
--implication- we view communicators as working together
PRIMARY DIFFERENCE: linear model is a conveyor belt, transactional model, com-
munication is seen more as a dance that 2 people do together
5. define civility constituted by an attitude of respect toward others manifested in our behavior
toward them.
1/7
, COM 312 Midterm UPDATED Questions and CORRECT Answers
--commitment to learn
--attentive, acknowledging, thinking the best of others, listening, inclusive, kind
works, apologize when necessary
6. define incompati- occur when we are seeking outcomes
ble goals --i.e. we want to buy a different car, but can only afford to but one OR deciding on
where to take a trip
7. what are dysfunctional conflict cycles: are scripted
the functional - confrontation avoidance/accommodation- those who first impulse is to avoid
and dysfunction- initiating conflict or to quickly give in
al conflict cycles? -avoidance
-communication apprehension
-accommodating
-gunnysacking
8. what is the Collaboration
"preferred" ap-
proach?
9. how does col- -use low avoidance and high collaboration, show preparedness to use accommo-
laboration relate dation
to goal achieve- - genuine and mutual understanding
ment? -committed to a win-win solution
rigid in terms of the goal of developing mutually satisfying solutions, but are
flexible on how to achieve them.`
10. what are scripts? routine events that we perform with little deviation each time that we do them.
-- behaviors are repeated
11. what is involved stakes that people act as they do in conflict situations because of their inferences
in attribution the- -disapprove of your actions-internal attribution: name calling
ory? -approval of the behavior- external: avoid blame
2/7
1. what are the a problematic situation with the following characteristics:
components of -the conflicting parties are interdependent
the definition -they seek incompatible goals or outcomes or they favor incompatible means to
of interpersonal the same ends.
conflict? -there is a sense of urgency about the need to resolves
2. what are the -competent communicators not only try to repeat the skill, they are also able to
stages of suc- perform
cessful conflict -how are you going to communicate?
and what is in- -meta conflict: you can look back on conflicts you have experienced, and learn from
volved in each? mistakes
3. what is involved -triggering event: behavior that the parties in conflict forms the group for the
in the "process" conflict we are experiencing
view of conflict -initiation phase: conflict has become "overt" (one person makes known to the
communication? other that conflict exists
-differentiation phase: participants use constructive or destructive strategies and
tactics. (serves as as useful purpose by allowing parties to explain how they see
the situation
-resolution phase: those accept some out to the conflict (win-win)
4. how do the linear linear model: using words-- sender, receiver, channel, noise and feedback
and transactional --emphasize the end product; it is a narrow view, we limit our view of interpersonal
views of conflict conflict as something we do to someone
differ? transactional model: managing and coordinating
--exchange of verbal and nonverbal messages
--implication- we view communicators as working together
PRIMARY DIFFERENCE: linear model is a conveyor belt, transactional model, com-
munication is seen more as a dance that 2 people do together
5. define civility constituted by an attitude of respect toward others manifested in our behavior
toward them.
1/7
, COM 312 Midterm UPDATED Questions and CORRECT Answers
--commitment to learn
--attentive, acknowledging, thinking the best of others, listening, inclusive, kind
works, apologize when necessary
6. define incompati- occur when we are seeking outcomes
ble goals --i.e. we want to buy a different car, but can only afford to but one OR deciding on
where to take a trip
7. what are dysfunctional conflict cycles: are scripted
the functional - confrontation avoidance/accommodation- those who first impulse is to avoid
and dysfunction- initiating conflict or to quickly give in
al conflict cycles? -avoidance
-communication apprehension
-accommodating
-gunnysacking
8. what is the Collaboration
"preferred" ap-
proach?
9. how does col- -use low avoidance and high collaboration, show preparedness to use accommo-
laboration relate dation
to goal achieve- - genuine and mutual understanding
ment? -committed to a win-win solution
rigid in terms of the goal of developing mutually satisfying solutions, but are
flexible on how to achieve them.`
10. what are scripts? routine events that we perform with little deviation each time that we do them.
-- behaviors are repeated
11. what is involved stakes that people act as they do in conflict situations because of their inferences
in attribution the- -disapprove of your actions-internal attribution: name calling
ory? -approval of the behavior- external: avoid blame
2/7
