COM 312: Final Exam Study Guide UPDATED ACTUAL Questions
and CORRECT Answers
1. Conflict Should be accepted as a fact of life. True
2. According to our textbook, conflict may exist even True
when people are not arguing or even talking to each
other.
3. Effective conflict managment occurs when our com- True
munication behavior produces an outcome that is sat-
isfactory to everyone concerned.
4. Communication skills are innate; they are not learned. False
5. When conflicts arise, they arise because of the way True
both peolpe act with respect to one another. Both peo-
ple in a conflict situation contribute to the emergence
of conflict.
6. The transactional model of communication empha- False
sized the end product of communicating (convincing,
persuading, controlling, or dominating others) where-
as the linear view emphasizes the exchange of verbal
and nonverbal messages in an attempt to better un-
derstand one another's perspective and create shared
meaning.
7. Parties involved in conflict can always agree on and False
identify a specific behavior as the trigger for that con-
flict.
8. You and your roommate differ on how much clutter is Incompatible goals
"too much". According to the text, this is an example
of:
, COM 312: Final Exam Study Guide UPDATED ACTUAL Questions
and CORRECT Answers
9. My husband and I each value education and want our Incompatible means
children to do well academically. I think our children
should not be allowed to play video games or watch
more than one hour of television per day during the
week so that they have more time to study. My hus-
band thinks that is overly restrictive. This has become
a source of conflict for us. According to the text, this
is an example of:
10. In the author's view, interpersonal conflict: Requires interdepen-
dence.
11. According to our textbook, which of the following Conflict managment
refers to communication behavior a person employs
based on his or her analysis of a conflict situation that
involves alternative ways of dealing with conflict?
12. According to our textbook, which of the following Conflict resolution.
refers to "Only one alternative in which parties solve
a problem or issue and expect it not to arise again?"
13. Which of the following is FALSE? All conflict management
should result in conflict
resolution.
14. When it comes to interpersonal conflict, The closer the relation-
ship, the more likely con-
flict becomes.
15. The text describes the process view of conflict as hav- 5
ing _ stages
16. The prelude to conflict
, COM 312: Final Exam Study Guide UPDATED ACTUAL Questions
and CORRECT Answers
The participants involved, their relationship, other in-
terested parties, and the physical and social environ-
ment are key variables of:
17. At which phase of conflict does at least one person The initiation phase.
make known to the other that a conflict exists?
18. Which of the following statements is true about de- All of the above statements
structive conflict? are true about destructive
conflict.
19. All of the following are true regarding civility except? It is dependent on our lik-
ing the other person.
20. The text recommends viewing conflict as: An opportunity.
21. Tangible issues center on gut feelings like love, re- False
spect, and self-esteem as well as other topics like pow-
er, cooperation, and other beneficial behaviors such
as attention and caring:
22. Both excessive conflict and excessive harmony are True
abnormal
23. When people collaborate, they are rigid in terms of True
the goal of developing mutually satisfying solutions,
but they are flexible with respect to the means for
achieving them.
24. Avoidance behavior is more typical of husbands than True
of wives.
25. Collaborative argument occurs when one has a desire False
to win no matter what harm it does to the relationship
and CORRECT Answers
1. Conflict Should be accepted as a fact of life. True
2. According to our textbook, conflict may exist even True
when people are not arguing or even talking to each
other.
3. Effective conflict managment occurs when our com- True
munication behavior produces an outcome that is sat-
isfactory to everyone concerned.
4. Communication skills are innate; they are not learned. False
5. When conflicts arise, they arise because of the way True
both peolpe act with respect to one another. Both peo-
ple in a conflict situation contribute to the emergence
of conflict.
6. The transactional model of communication empha- False
sized the end product of communicating (convincing,
persuading, controlling, or dominating others) where-
as the linear view emphasizes the exchange of verbal
and nonverbal messages in an attempt to better un-
derstand one another's perspective and create shared
meaning.
7. Parties involved in conflict can always agree on and False
identify a specific behavior as the trigger for that con-
flict.
8. You and your roommate differ on how much clutter is Incompatible goals
"too much". According to the text, this is an example
of:
, COM 312: Final Exam Study Guide UPDATED ACTUAL Questions
and CORRECT Answers
9. My husband and I each value education and want our Incompatible means
children to do well academically. I think our children
should not be allowed to play video games or watch
more than one hour of television per day during the
week so that they have more time to study. My hus-
band thinks that is overly restrictive. This has become
a source of conflict for us. According to the text, this
is an example of:
10. In the author's view, interpersonal conflict: Requires interdepen-
dence.
11. According to our textbook, which of the following Conflict managment
refers to communication behavior a person employs
based on his or her analysis of a conflict situation that
involves alternative ways of dealing with conflict?
12. According to our textbook, which of the following Conflict resolution.
refers to "Only one alternative in which parties solve
a problem or issue and expect it not to arise again?"
13. Which of the following is FALSE? All conflict management
should result in conflict
resolution.
14. When it comes to interpersonal conflict, The closer the relation-
ship, the more likely con-
flict becomes.
15. The text describes the process view of conflict as hav- 5
ing _ stages
16. The prelude to conflict
, COM 312: Final Exam Study Guide UPDATED ACTUAL Questions
and CORRECT Answers
The participants involved, their relationship, other in-
terested parties, and the physical and social environ-
ment are key variables of:
17. At which phase of conflict does at least one person The initiation phase.
make known to the other that a conflict exists?
18. Which of the following statements is true about de- All of the above statements
structive conflict? are true about destructive
conflict.
19. All of the following are true regarding civility except? It is dependent on our lik-
ing the other person.
20. The text recommends viewing conflict as: An opportunity.
21. Tangible issues center on gut feelings like love, re- False
spect, and self-esteem as well as other topics like pow-
er, cooperation, and other beneficial behaviors such
as attention and caring:
22. Both excessive conflict and excessive harmony are True
abnormal
23. When people collaborate, they are rigid in terms of True
the goal of developing mutually satisfying solutions,
but they are flexible with respect to the means for
achieving them.
24. Avoidance behavior is more typical of husbands than True
of wives.
25. Collaborative argument occurs when one has a desire False
to win no matter what harm it does to the relationship
