COM 312 Midterm UPDATED ACTUAL Questions and CORRECT
Answers
1. What are the The conflicting parties are interdependent, they have the perception that they
components of seek incompatible goals or outcomes or they favor incompatible means to the
the definition same ends, the perceived incompatibility has the potential to adversely affect the
of interpersonal relationship if not addressed, there is sense of urgency about the need to resolve
conflict? Under- the difference.
stand what is in-
volved in each
2. What are the Prelude, trigger, initiation, differentiation, and resolution. Prelude: consists of vari-
stages of a suc- ables that make the conflict possible, which includes the participants, the relation-
cessful conflict ship between them, other interested parties, and the setting of the environment.
process and what Trigger: behavior that the parties in the conflict point to as the issue. Initiation: one
is involved in person makes known to the other person that the conflict exists. Differentiation:
each? participants use constructive or destructive strategies to present both sides of the
story that escalates or de-escalates the conflict. Resolution: outcome that both
parties have accepted.
3. How do the linear Linear emphasizes the end product of communicating (convincing, persuading,
and transactional controlling, or dominating the other), whereas the transactional model of com-
views of conflict munication emphasizes managing and coordinating.
differ?
4. Define civility. Civility is constituted by an attitude of respect toward others manifested in our
When should it behavior toward them. We should use civility towards everyone including people
be used? we know and strangers.
5. What are incom- Incompatible goals occur when we are seeking different outcomes.
patible goals?
6. What are Functional conflict cycle are either compromising or collaborating. Compromising
the functional is making sure that no one totally wins or loses. Collaborating means using
and dysfunction- integrative behaviors and developing mutually satisfying agreements to solve
al conflict cycles? the problem once and for all. Dysfunctional conflict cycles are the confrontation
1/9
, COM 312 Midterm UPDATED ACTUAL Questions and CORRECT
Answers
What is involved avoidance/accommodation cycle, the competitive conflict escalation cycle, and the
in each?[Note passive-aggressive cycle. Confrontation avoidance/accommodation cycle is those
also the class people whose first impulse is to avoid initiating conflict or to quickly give in (accom-
lecture on con- modate) when conflicts arise. The competitive conflict escalation cycle is when the
flict styles, anoth- conflict bogs down in the differentiation stage when competitive interests lead to
er term for what divergence rather than integration. The participants are so concerned with winning
the text calls con- that they are unable to respond to integrative messages. Passive-aggressive cycle is
flict cycles.] the ability to impose one's will on others through the use of verbal or nonverbal acts
that appear to avoid an open conflict or accomodate to the desires of others, but
in actuality are carried out with the intention of inflicting physical or psychological
pain, injury, or suffering.
7. Which is the The "preferred" approach is collaboration. It uses integrative behaviors and de-
"preferred" ap- veloping mutually satisfying agreements to solve the problem once and for all.
proach? It requires that a person believe that the concerns of the other person are as
important as one's own and adopts the goal of finding mutually satisfying solutions
to problems and resolutions of issues, which takes time and effort.
8. How does col- When people collaborate, they are rigid in terms of the goal of developing mutually
laboration relate satisfying solutions, but they are flexible with respect to the means for achieving
to goal achieve- them. Collaboration allows your team to feel a sense of community as they work
ment? together to achieve common goals.
9. What are scripts? Scripts are routinized events that we perform with little deviation each time we do
them. EX. have breakfast at the same time everyday.
10. What is involved Attribution theory states that people act as they do in conflict situations because
in attribution the- of the inferences they make about others based on their behavior. Attributions
ory? are internal, related to the person's general personality, or external, related to the
other person's circumstances.
11. When do attribu- Attributions occur in a conflict situation where one makes conclusions about our
tions occur? How own or the other person's behavior and that those conclusions lead to theories to
2/9
Answers
1. What are the The conflicting parties are interdependent, they have the perception that they
components of seek incompatible goals or outcomes or they favor incompatible means to the
the definition same ends, the perceived incompatibility has the potential to adversely affect the
of interpersonal relationship if not addressed, there is sense of urgency about the need to resolve
conflict? Under- the difference.
stand what is in-
volved in each
2. What are the Prelude, trigger, initiation, differentiation, and resolution. Prelude: consists of vari-
stages of a suc- ables that make the conflict possible, which includes the participants, the relation-
cessful conflict ship between them, other interested parties, and the setting of the environment.
process and what Trigger: behavior that the parties in the conflict point to as the issue. Initiation: one
is involved in person makes known to the other person that the conflict exists. Differentiation:
each? participants use constructive or destructive strategies to present both sides of the
story that escalates or de-escalates the conflict. Resolution: outcome that both
parties have accepted.
3. How do the linear Linear emphasizes the end product of communicating (convincing, persuading,
and transactional controlling, or dominating the other), whereas the transactional model of com-
views of conflict munication emphasizes managing and coordinating.
differ?
4. Define civility. Civility is constituted by an attitude of respect toward others manifested in our
When should it behavior toward them. We should use civility towards everyone including people
be used? we know and strangers.
5. What are incom- Incompatible goals occur when we are seeking different outcomes.
patible goals?
6. What are Functional conflict cycle are either compromising or collaborating. Compromising
the functional is making sure that no one totally wins or loses. Collaborating means using
and dysfunction- integrative behaviors and developing mutually satisfying agreements to solve
al conflict cycles? the problem once and for all. Dysfunctional conflict cycles are the confrontation
1/9
, COM 312 Midterm UPDATED ACTUAL Questions and CORRECT
Answers
What is involved avoidance/accommodation cycle, the competitive conflict escalation cycle, and the
in each?[Note passive-aggressive cycle. Confrontation avoidance/accommodation cycle is those
also the class people whose first impulse is to avoid initiating conflict or to quickly give in (accom-
lecture on con- modate) when conflicts arise. The competitive conflict escalation cycle is when the
flict styles, anoth- conflict bogs down in the differentiation stage when competitive interests lead to
er term for what divergence rather than integration. The participants are so concerned with winning
the text calls con- that they are unable to respond to integrative messages. Passive-aggressive cycle is
flict cycles.] the ability to impose one's will on others through the use of verbal or nonverbal acts
that appear to avoid an open conflict or accomodate to the desires of others, but
in actuality are carried out with the intention of inflicting physical or psychological
pain, injury, or suffering.
7. Which is the The "preferred" approach is collaboration. It uses integrative behaviors and de-
"preferred" ap- veloping mutually satisfying agreements to solve the problem once and for all.
proach? It requires that a person believe that the concerns of the other person are as
important as one's own and adopts the goal of finding mutually satisfying solutions
to problems and resolutions of issues, which takes time and effort.
8. How does col- When people collaborate, they are rigid in terms of the goal of developing mutually
laboration relate satisfying solutions, but they are flexible with respect to the means for achieving
to goal achieve- them. Collaboration allows your team to feel a sense of community as they work
ment? together to achieve common goals.
9. What are scripts? Scripts are routinized events that we perform with little deviation each time we do
them. EX. have breakfast at the same time everyday.
10. What is involved Attribution theory states that people act as they do in conflict situations because
in attribution the- of the inferences they make about others based on their behavior. Attributions
ory? are internal, related to the person's general personality, or external, related to the
other person's circumstances.
11. When do attribu- Attributions occur in a conflict situation where one makes conclusions about our
tions occur? How own or the other person's behavior and that those conclusions lead to theories to
2/9
