com 312 exam UPDATED ACTUAL Questions and CORRECT
Answers
1. is an ability to voice one's own concerns, assertive communication
rights, or interests without interfering with others' in-
terests or compromising their rights.
competitive approach
gunny-sacking
mind-mapping
assertive communication
aggressive communication
2. Which of the following is NOT a category of intangible financial issues
conflict issues?
personality issues
relationship issues
financial issues
behavioral issues
3. Which approach to conflict does the text book advise collaborating
is most often recommended?
a) compromising
b) collaborating
c) avoiding
d) accommodating
e) competing
4. Andy and Taylor agreed they want to go to San Diego incompatible means
for Spring Break, but Andy wants to fly, and Taylor
wants to drive. This is an example of:
, com 312 exam UPDATED ACTUAL Questions and CORRECT
Answers
a) incompatible goals
b) incompatible means
c) sense of urgency
d) adverse effect on relationship
e) inevitability
5. Which of the following is true of interpersonal conflict, c) It always involves ac-
by definition? tual interference, scarce
resources, and/or incom-
a) It always involves two or more interdependent par- patible goals.
ties.
incorrect
b) It always involves verbal communication.
c) It always involves actual interference, scarce re-
sources, and/or incompatible goals.
d) It always involves anger.
6. According to social exchange theory, people choose e) All of the above.
their actions based on: incorrect
a) the other person's goals.
b) desire to minimize costs and maximize rewards.
c) power imbalance.
d) self-interest.
e) All of the above.
, com 312 exam UPDATED ACTUAL Questions and CORRECT
Answers
f) Options B and D only.
7. During conflict, people from a culture characterized e) All of the above.
as high context, high power distance, and collectivistic incorrect
tend to:
a) be more indirect than people in other cultural
groups.
b) place more emphasis on face than outcomes.
c) focus more on the conflict process than outcomes.
d) desire and positively evaluate subtlety.
e) All of the above.
8. Monique couldn't stay quiet any longer. She final- c) initiation phase
ly blurted out to Taylor that Taylor's clothes on the
floor really bothered her and that she wanted them
picked up. This exemplifies which stage of the conflict
process?
a) prelude to conflict
b) triggering event
c) initiation phase
d) differentiation phase
e) resolution phase
Answers
1. is an ability to voice one's own concerns, assertive communication
rights, or interests without interfering with others' in-
terests or compromising their rights.
competitive approach
gunny-sacking
mind-mapping
assertive communication
aggressive communication
2. Which of the following is NOT a category of intangible financial issues
conflict issues?
personality issues
relationship issues
financial issues
behavioral issues
3. Which approach to conflict does the text book advise collaborating
is most often recommended?
a) compromising
b) collaborating
c) avoiding
d) accommodating
e) competing
4. Andy and Taylor agreed they want to go to San Diego incompatible means
for Spring Break, but Andy wants to fly, and Taylor
wants to drive. This is an example of:
, com 312 exam UPDATED ACTUAL Questions and CORRECT
Answers
a) incompatible goals
b) incompatible means
c) sense of urgency
d) adverse effect on relationship
e) inevitability
5. Which of the following is true of interpersonal conflict, c) It always involves ac-
by definition? tual interference, scarce
resources, and/or incom-
a) It always involves two or more interdependent par- patible goals.
ties.
incorrect
b) It always involves verbal communication.
c) It always involves actual interference, scarce re-
sources, and/or incompatible goals.
d) It always involves anger.
6. According to social exchange theory, people choose e) All of the above.
their actions based on: incorrect
a) the other person's goals.
b) desire to minimize costs and maximize rewards.
c) power imbalance.
d) self-interest.
e) All of the above.
, com 312 exam UPDATED ACTUAL Questions and CORRECT
Answers
f) Options B and D only.
7. During conflict, people from a culture characterized e) All of the above.
as high context, high power distance, and collectivistic incorrect
tend to:
a) be more indirect than people in other cultural
groups.
b) place more emphasis on face than outcomes.
c) focus more on the conflict process than outcomes.
d) desire and positively evaluate subtlety.
e) All of the above.
8. Monique couldn't stay quiet any longer. She final- c) initiation phase
ly blurted out to Taylor that Taylor's clothes on the
floor really bothered her and that she wanted them
picked up. This exemplifies which stage of the conflict
process?
a) prelude to conflict
b) triggering event
c) initiation phase
d) differentiation phase
e) resolution phase
