COM 312 Exam 1 Review UPDATED ACTUAL Questions and
CORRECT Answers
1. conflict an expressed or unexpressed problematic situation between at least two in-
terdependent parties who perceived incompatible goals, scarce resources, and
interference
2. components of -expressed or unexpressed problematic situation
conflict -interdependence
-perceived incompatible goals
-perceived scarce resources
-perceived interference
3. expressed or un- -messages may or may not be exchanged
expressed prob- -latent conflict: one or more parties has the perception of a problematic situation
lematic situation -problematic situation: perception of different outcome/goal or means to be an
outcome/goal
4. Interdependence need for the other person
ex: two people in relation ship, parents/children, co-workers, teammates
5. perceived incom- may be reality or perception
patible goals
ex: "I want to start my own business", "I want to see other people"
6. perceived scarce other party wants the same resources you want and there is a little amount
resources
ex: time, land, love, attention, money
7. perceived inter- the other person is the reason you're not getting what you want
ference
ex: "you are preventing me from getting my work done"
8. conflict manage- a communication behavior that a person employs based on his/her analysis of the
ment problematic situation
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, COM 312 Exam 1 Review UPDATED ACTUAL Questions and
CORRECT Answers
9. conflict resolu- parties in conflict solve a problem and expect it to not arise again
tion
10. effective conflict when our communication behavior produces a mutual understanding and an
management outcome that is agreeable to everyone
11. linear communi- sender, encoded message, channel, decoded message, receiver, noise
cation model
12. process view of -prelude: participants, relationship, other parties, environment
conflict -triggering event: issue, problem, focal point
-initiation of conflict: conflict becomes overt
-differentiation phase: constructive/destructive strategies, escalating/de-escalat-
ing the conflict
-resolution: both parties accept outcome
13. destructive con- when the parties do not manage a conflict in a way that is mutually satisfactory and
flict does harm to their relationship
14. productive con- when parties manage in a way that is mutually satisfactory
flict
15. civility attitude of respect towards others manifested in our behavior
16. tangible issues material/scarce resources
ex: "she got more than me"
17. intangible -personality: he/she is dominating, selfish
-relationship: rules, norms, boundaries
-behavioral: how we do things rather than what we've done
-center on gut feelings such as love, respect, self-esteem, power, cooperation,
attention, caring
2/6
CORRECT Answers
1. conflict an expressed or unexpressed problematic situation between at least two in-
terdependent parties who perceived incompatible goals, scarce resources, and
interference
2. components of -expressed or unexpressed problematic situation
conflict -interdependence
-perceived incompatible goals
-perceived scarce resources
-perceived interference
3. expressed or un- -messages may or may not be exchanged
expressed prob- -latent conflict: one or more parties has the perception of a problematic situation
lematic situation -problematic situation: perception of different outcome/goal or means to be an
outcome/goal
4. Interdependence need for the other person
ex: two people in relation ship, parents/children, co-workers, teammates
5. perceived incom- may be reality or perception
patible goals
ex: "I want to start my own business", "I want to see other people"
6. perceived scarce other party wants the same resources you want and there is a little amount
resources
ex: time, land, love, attention, money
7. perceived inter- the other person is the reason you're not getting what you want
ference
ex: "you are preventing me from getting my work done"
8. conflict manage- a communication behavior that a person employs based on his/her analysis of the
ment problematic situation
1/6
, COM 312 Exam 1 Review UPDATED ACTUAL Questions and
CORRECT Answers
9. conflict resolu- parties in conflict solve a problem and expect it to not arise again
tion
10. effective conflict when our communication behavior produces a mutual understanding and an
management outcome that is agreeable to everyone
11. linear communi- sender, encoded message, channel, decoded message, receiver, noise
cation model
12. process view of -prelude: participants, relationship, other parties, environment
conflict -triggering event: issue, problem, focal point
-initiation of conflict: conflict becomes overt
-differentiation phase: constructive/destructive strategies, escalating/de-escalat-
ing the conflict
-resolution: both parties accept outcome
13. destructive con- when the parties do not manage a conflict in a way that is mutually satisfactory and
flict does harm to their relationship
14. productive con- when parties manage in a way that is mutually satisfactory
flict
15. civility attitude of respect towards others manifested in our behavior
16. tangible issues material/scarce resources
ex: "she got more than me"
17. intangible -personality: he/she is dominating, selfish
-relationship: rules, norms, boundaries
-behavioral: how we do things rather than what we've done
-center on gut feelings such as love, respect, self-esteem, power, cooperation,
attention, caring
2/6
