COM 312 Test 2 UPDATED ACTUAL Questions and CORRECT Answers
1. What are emotions? 1) a felt physiological experience in the body
2)thinking and intepretation is based on our
appraisal of what has happened
3)emotional expressions involving verbal & non-
verbal
2. How are emotions most often ex- non-verbal cues
pressed?
3. What do emotions do in conflict? provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emo-
tional expressions
4. What are the general misconceptions of irrational, uncontrollable, hinder decision-mak-
emotions? ing, should be ignored to resolve conflict, for the
powerless, escalate conflict
5. What is anger? a morale emotion that is connected with a per-
ceived unfairness/ injustice
6. What does venting do? increases anger
7. What is fear and anxiety? fear threatens your identity, relationship,
well-being & your position and is associated
with anxiety
8. What is hurt? a perceived injury, diflcult to experience with-
out blame
9. What is the most common hurt emotion betrayal of confidence
in close relationships?
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, COM 312 Test 2 UPDATED ACTUAL Questions and CORRECT Answers
10. What do emotions trigger? familiar patterns
11. What is needed in order to effectively maturity
engage with emotions in conflict ?
12. Do emotions help or hinder deci- They help in decision-making
sion-making, if you know how to deal
with them?
13. What is an XYZ statement? when you do X in a situation Y I feel Z
14. What does middle-way mean? to verbally state/describe the anger, focus on
the person not the process, use "we" language
and distinguish between venting and acknowl-
edging anger
15. What are the gender differences in the Men- more likely to express anger and cover up
emotion of sadness? sadness
Women- more likely to express sadness and
cover up anger
16. Core Concerns - appreciation: recognition of value
- autonomy: freedom to think. feel & take action
- aflliation: emotional connection to others
- status: standing compared to others
- Role: effectiveness and meaningfulness of job
label
17. How do emotions affect you? affects your body, thinking and behavior
18. T or F Fear and anxiety often influence True
our choices in conflict management?
19. True
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1. What are emotions? 1) a felt physiological experience in the body
2)thinking and intepretation is based on our
appraisal of what has happened
3)emotional expressions involving verbal & non-
verbal
2. How are emotions most often ex- non-verbal cues
pressed?
3. What do emotions do in conflict? provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emo-
tional expressions
4. What are the general misconceptions of irrational, uncontrollable, hinder decision-mak-
emotions? ing, should be ignored to resolve conflict, for the
powerless, escalate conflict
5. What is anger? a morale emotion that is connected with a per-
ceived unfairness/ injustice
6. What does venting do? increases anger
7. What is fear and anxiety? fear threatens your identity, relationship,
well-being & your position and is associated
with anxiety
8. What is hurt? a perceived injury, diflcult to experience with-
out blame
9. What is the most common hurt emotion betrayal of confidence
in close relationships?
1/9
, COM 312 Test 2 UPDATED ACTUAL Questions and CORRECT Answers
10. What do emotions trigger? familiar patterns
11. What is needed in order to effectively maturity
engage with emotions in conflict ?
12. Do emotions help or hinder deci- They help in decision-making
sion-making, if you know how to deal
with them?
13. What is an XYZ statement? when you do X in a situation Y I feel Z
14. What does middle-way mean? to verbally state/describe the anger, focus on
the person not the process, use "we" language
and distinguish between venting and acknowl-
edging anger
15. What are the gender differences in the Men- more likely to express anger and cover up
emotion of sadness? sadness
Women- more likely to express sadness and
cover up anger
16. Core Concerns - appreciation: recognition of value
- autonomy: freedom to think. feel & take action
- aflliation: emotional connection to others
- status: standing compared to others
- Role: effectiveness and meaningfulness of job
label
17. How do emotions affect you? affects your body, thinking and behavior
18. T or F Fear and anxiety often influence True
our choices in conflict management?
19. True
2/9
