COM 312 test 1 ACTUAL UPDATED Questions and CORRECT
Answers
1. conflict an expressed struggle between at least two interdependent parties who
perceive incompatible goals, scarce resources, and interference from others
in achieving their goals.
2. Intrapersonal con- internal strain that creates a state of ambivalence, conflicting internal dia-
flict logue, or lack of resolution in one's thinking and feeling
3. interpersonal con- an expressed struggle between interdependent parties
flict
4. most expressed a triggering event
struggles are activat-
ed by?
5. perceived incompati- the parties either want exactly the same thing or opposites
ble goals
6. biggest perceived power and self esteem
scarce resources
7. destructive conflict when all participants are dissatisfied with the outcomes of a conflict and think
they have lost as a result
8. 4 horsemen of the criticism, defensiveness, stonewalling, contempt
apocalypse
9. defensive climate Evaluation, Control, Strategy, Neutrality, Superiority, Certainty
10. supportive climate description, problem solving, spontaneity, empathy, equality, provisionalism
11. Escalatory spirals behaviors - perceptions of the other- perceptions of the relationship- disin-
tegration (with each party viewing oneself as not responsible for any of it)
12. Avoidance spirals
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, COM 312 test 1 ACTUAL UPDATED Questions and CORRECT
Answers
Less direct interaction - Active avoidance of the other party - Reduction of
dependence - Harboring of resentment or disappointment - Complaining to
third persons about the other party
13. attack/withdrawal passive aggressive
pattern
14. Reciprocity of emo- you mirror the other person's emotions
tions
15. avoidant system members avoid most conflict (denial of the conflict, changing and avoiding
topics, being noncommittal, and joking rather than dealing with the conflict
at hand)
16. collaborative system members use cooperation and collaboration
17. aggressive/coercive members engage in overt yelling, calling of names, blaming, scapegoating,
system and similar aggressive moves
18. worldview The cognitive, ethical, and perceptual frames of an individual
19. mood Level of consciousness and consistency that we have at any given time
20. topic goals what do we want? (holiday plans, money, buying a house, etc)
21. relational goals Who are we to each other? (The heart of conflict!)
22. identity / face saving Who am I? The desire to maintain your identity of yourself, which isn't
goals accurate. Do you save your face or give the person a way out or a chance
to save their face?
23. process goals What communication process will be used?
24. Prospective goals Intentions people hold before they engage in conflict
2/8
Answers
1. conflict an expressed struggle between at least two interdependent parties who
perceive incompatible goals, scarce resources, and interference from others
in achieving their goals.
2. Intrapersonal con- internal strain that creates a state of ambivalence, conflicting internal dia-
flict logue, or lack of resolution in one's thinking and feeling
3. interpersonal con- an expressed struggle between interdependent parties
flict
4. most expressed a triggering event
struggles are activat-
ed by?
5. perceived incompati- the parties either want exactly the same thing or opposites
ble goals
6. biggest perceived power and self esteem
scarce resources
7. destructive conflict when all participants are dissatisfied with the outcomes of a conflict and think
they have lost as a result
8. 4 horsemen of the criticism, defensiveness, stonewalling, contempt
apocalypse
9. defensive climate Evaluation, Control, Strategy, Neutrality, Superiority, Certainty
10. supportive climate description, problem solving, spontaneity, empathy, equality, provisionalism
11. Escalatory spirals behaviors - perceptions of the other- perceptions of the relationship- disin-
tegration (with each party viewing oneself as not responsible for any of it)
12. Avoidance spirals
1/8
, COM 312 test 1 ACTUAL UPDATED Questions and CORRECT
Answers
Less direct interaction - Active avoidance of the other party - Reduction of
dependence - Harboring of resentment or disappointment - Complaining to
third persons about the other party
13. attack/withdrawal passive aggressive
pattern
14. Reciprocity of emo- you mirror the other person's emotions
tions
15. avoidant system members avoid most conflict (denial of the conflict, changing and avoiding
topics, being noncommittal, and joking rather than dealing with the conflict
at hand)
16. collaborative system members use cooperation and collaboration
17. aggressive/coercive members engage in overt yelling, calling of names, blaming, scapegoating,
system and similar aggressive moves
18. worldview The cognitive, ethical, and perceptual frames of an individual
19. mood Level of consciousness and consistency that we have at any given time
20. topic goals what do we want? (holiday plans, money, buying a house, etc)
21. relational goals Who are we to each other? (The heart of conflict!)
22. identity / face saving Who am I? The desire to maintain your identity of yourself, which isn't
goals accurate. Do you save your face or give the person a way out or a chance
to save their face?
23. process goals What communication process will be used?
24. Prospective goals Intentions people hold before they engage in conflict
2/8
