COM 312 exam 1 asu UPDATED ACTUAL Questionsa dn CORRECT
Answers
1. definition of conflict Perception of seeking incompatible goals or outcomes or incompat-
ible means to the same ends
2. Conflict parties are interdependent, have an important relationship, presence in our
lives, and longevity of relationship
3. process view of communi- our awareness that our lives consist of events influencing subsequent
cation events (situations as phases or stages, not fixed)
4. conflict cycle 1. prelude to conflict
2. triggering event
3. initiation of conflict
4. differentiation phase
5. resolution phase
5. 5 conflict style Competition, collaboration, compromising, avoidance, and accom-
modating
6. Intangible conflict issues 3 types, personality, relationship, or behavior
7. scripts routine events we do without deviating or thinking
8. undesired repetitive pat- (URP)s are automatic responses to people and events (feeling
terns trapped in circumstances beyond your control
9. passive aggression a pattern of behaving vengefully while denying that one has aggres-
sive feelings
10. Theory definition means of explaining how something works
11. social exchange theory evaluate relationships based upon their value
12. attribution theory
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Answers
1. definition of conflict Perception of seeking incompatible goals or outcomes or incompat-
ible means to the same ends
2. Conflict parties are interdependent, have an important relationship, presence in our
lives, and longevity of relationship
3. process view of communi- our awareness that our lives consist of events influencing subsequent
cation events (situations as phases or stages, not fixed)
4. conflict cycle 1. prelude to conflict
2. triggering event
3. initiation of conflict
4. differentiation phase
5. resolution phase
5. 5 conflict style Competition, collaboration, compromising, avoidance, and accom-
modating
6. Intangible conflict issues 3 types, personality, relationship, or behavior
7. scripts routine events we do without deviating or thinking
8. undesired repetitive pat- (URP)s are automatic responses to people and events (feeling
terns trapped in circumstances beyond your control
9. passive aggression a pattern of behaving vengefully while denying that one has aggres-
sive feelings
10. Theory definition means of explaining how something works
11. social exchange theory evaluate relationships based upon their value
12. attribution theory
1/4
