Block Horizons 2025 Questions
with Accurate Answers
7 Behaviors correct answer Customer-Centric
Curious
Problem Solvers
Straightforward
Resilient
Bold
Better Together
Ambitions - Communities correct answer Make every block better nationwide by
committing to 1 million volunteer hours and supporting 500,000 small business
owners
Ambitions - Customer correct answer Be so customer-centric that 80% of our
clients return every year
Ambitions - Financial correct answer Achieve more than $4 billion in annual
revenue and EPS of $4.
Ambitions - Team correct answer Be recognized for best-in-class innovation and
culture by Fast Company and Fortune
Better Together correct answer We understand teamwork is required to win, and
how you get results matters
, Block Experience Initiatives correct answer Create human connections with
customers virtually
Evolve MyBlock to be our client's go-to hub for everything H&R Block
Transform tax prep for customers and tax pros
Bold correct answer We demonstrate to each other the confidence and courage
to act decisively and take calculated risks.
We strive for greatness in our Ambitions and believe in our ability to achieve
them.
Curious correct answer We are students of business and human behavior,
relentlessly striving to understand the world around us.
We know our business deeply, and we seek external learnings and inspiration to
make our products and experiences extraordinary.
Customer-Centric correct answer We always start with the customer and work
backwards, going the extra mile to understand how to wow them now and in the
future.
Whether our customer is internal or external, we bring this same commitment to
our work every day.
Digital and Data Enabler Initiatives correct answer Enhance digital capabilities to
drive a robust client experience in our core business.
Build client facing and back office technology that delight our clients.
Create data science capabilities that move us for reporting to predicting and
providing insights to drive our business and our imperatives.
with Accurate Answers
7 Behaviors correct answer Customer-Centric
Curious
Problem Solvers
Straightforward
Resilient
Bold
Better Together
Ambitions - Communities correct answer Make every block better nationwide by
committing to 1 million volunteer hours and supporting 500,000 small business
owners
Ambitions - Customer correct answer Be so customer-centric that 80% of our
clients return every year
Ambitions - Financial correct answer Achieve more than $4 billion in annual
revenue and EPS of $4.
Ambitions - Team correct answer Be recognized for best-in-class innovation and
culture by Fast Company and Fortune
Better Together correct answer We understand teamwork is required to win, and
how you get results matters
, Block Experience Initiatives correct answer Create human connections with
customers virtually
Evolve MyBlock to be our client's go-to hub for everything H&R Block
Transform tax prep for customers and tax pros
Bold correct answer We demonstrate to each other the confidence and courage
to act decisively and take calculated risks.
We strive for greatness in our Ambitions and believe in our ability to achieve
them.
Curious correct answer We are students of business and human behavior,
relentlessly striving to understand the world around us.
We know our business deeply, and we seek external learnings and inspiration to
make our products and experiences extraordinary.
Customer-Centric correct answer We always start with the customer and work
backwards, going the extra mile to understand how to wow them now and in the
future.
Whether our customer is internal or external, we bring this same commitment to
our work every day.
Digital and Data Enabler Initiatives correct answer Enhance digital capabilities to
drive a robust client experience in our core business.
Build client facing and back office technology that delight our clients.
Create data science capabilities that move us for reporting to predicting and
providing insights to drive our business and our imperatives.
