NUFT 204 Exam 1 - Communication with Questions
and Answers Latest Versions 2025 Graded A+
What is the definition of communication? - ANSWER ongoing dynamic process
of sending, receiving, and comprehending messages between 2 or more people
What are the 8 elements of the communication process? - ANSWER 1. referent
2. sender (encoder)
3. message
4. channel
5. environment
6. interpersonal variables
7. receiver (decoder)
8. feedback
What is the definition of referent? Give examples of referents. - ANSWER the
motivation for communication
examples: sights, sounds, perceptions, ideas
What is the definition of sender (encoder)? - ANSWER the person who initiates,
encodes, and transmits the message
What is the definition of message? - ANSWER the content (verbal or nonverbal
information) the sender expresses and intends for the receiver
What are the characteristics of an effective message? - ANSWER 1. clear
2. direct
3. in an understandable language for the receiver
What should a nurse do, besides using the characteristics of an effective message,
to ensure a message is received correctly? - ANSWER monitor verbal and
nonverbal cues that suggest confusion or misunderstanding
What is the definition of a channel? - ANSWER the method of transmitting and
receiving a message through visual, auditory, and tactile senses (ie sight, hearing,
facial expressions, touch, body language)
,What communication skill is important to use to accurately decode and
understand a message? - ANSWER active listening
What is the definition of a reciever? - ANSWER the person to who receives and
decodes the sender's message
To ensure more effective communication with a patient, what is important for a
nurse to do? - ANSWER build rapport
What is the definition of feedback? - ANSWER the message the receiver returns
to the sender that indicates the receipt of the message
Note: can be verbal, nonverbal, positive or negative
What is the goal of feedback for the sender? - ANSWER to ensure receiver
understood the message
What is the definition of environment? Give examples of things that can affect
environments. - ANSWER the emotional and physical climate in which
communication takes place
examples: noise, temperature extremes, distractions, tension, discomfort, lack of
privacy
What are interpersonal variables? Give examples. - ANSWER factors that
influence communication between the sender and receiver
examples: developmental and educational levels
What are the levels of communication? - ANSWER 1. intrapersonal
communication
2. interpersonal communication
3. small group communication
4. public communication
Describe intrapersonal communication. - ANSWER 1. occurs within the
individual
2. considered "self-talk" (internal discussion)
3. used for self-awareness, etc.
Describe interpersonal communication. - ANSWER 1. two or more people
interact and exchange messages
, 2. occurs between individuals
3. used with patients, colleagues, etc.
Describe small group communication. - ANSWER 1. a small group interact and
exchange messages (organizational communication)
2. usually working toward a mutual goal
3. used for staff meetings, support groups, giving nursing report
What is important to be aware of when using small group communication? -
ANSWER audience
Describe public communication. - ANSWER 1. communication within or between
large groups of people
2. used for teaching community, etc.
What 9 factors may influence communication? - ANSWER 1. developmental stage
2. gender
3. roles, relationships, and responsibilities
4. sociocultural characteristics
5. values and perceptions
6. physical, mental, and emotional state
7. space and territoriality
8. environment
9. congruence
Describe elements of/how developmental stage can influence communication. -
ANSWER 1. communication with children will be different than with adults
(adjust accordingly)
children - more perceptive to nonverbal cues
- sudden movements, loud noises, or
threatening gestures can be frightening
-tend to not like being stared at and looked
down upon
-prefer to initiate communication
and Answers Latest Versions 2025 Graded A+
What is the definition of communication? - ANSWER ongoing dynamic process
of sending, receiving, and comprehending messages between 2 or more people
What are the 8 elements of the communication process? - ANSWER 1. referent
2. sender (encoder)
3. message
4. channel
5. environment
6. interpersonal variables
7. receiver (decoder)
8. feedback
What is the definition of referent? Give examples of referents. - ANSWER the
motivation for communication
examples: sights, sounds, perceptions, ideas
What is the definition of sender (encoder)? - ANSWER the person who initiates,
encodes, and transmits the message
What is the definition of message? - ANSWER the content (verbal or nonverbal
information) the sender expresses and intends for the receiver
What are the characteristics of an effective message? - ANSWER 1. clear
2. direct
3. in an understandable language for the receiver
What should a nurse do, besides using the characteristics of an effective message,
to ensure a message is received correctly? - ANSWER monitor verbal and
nonverbal cues that suggest confusion or misunderstanding
What is the definition of a channel? - ANSWER the method of transmitting and
receiving a message through visual, auditory, and tactile senses (ie sight, hearing,
facial expressions, touch, body language)
,What communication skill is important to use to accurately decode and
understand a message? - ANSWER active listening
What is the definition of a reciever? - ANSWER the person to who receives and
decodes the sender's message
To ensure more effective communication with a patient, what is important for a
nurse to do? - ANSWER build rapport
What is the definition of feedback? - ANSWER the message the receiver returns
to the sender that indicates the receipt of the message
Note: can be verbal, nonverbal, positive or negative
What is the goal of feedback for the sender? - ANSWER to ensure receiver
understood the message
What is the definition of environment? Give examples of things that can affect
environments. - ANSWER the emotional and physical climate in which
communication takes place
examples: noise, temperature extremes, distractions, tension, discomfort, lack of
privacy
What are interpersonal variables? Give examples. - ANSWER factors that
influence communication between the sender and receiver
examples: developmental and educational levels
What are the levels of communication? - ANSWER 1. intrapersonal
communication
2. interpersonal communication
3. small group communication
4. public communication
Describe intrapersonal communication. - ANSWER 1. occurs within the
individual
2. considered "self-talk" (internal discussion)
3. used for self-awareness, etc.
Describe interpersonal communication. - ANSWER 1. two or more people
interact and exchange messages
, 2. occurs between individuals
3. used with patients, colleagues, etc.
Describe small group communication. - ANSWER 1. a small group interact and
exchange messages (organizational communication)
2. usually working toward a mutual goal
3. used for staff meetings, support groups, giving nursing report
What is important to be aware of when using small group communication? -
ANSWER audience
Describe public communication. - ANSWER 1. communication within or between
large groups of people
2. used for teaching community, etc.
What 9 factors may influence communication? - ANSWER 1. developmental stage
2. gender
3. roles, relationships, and responsibilities
4. sociocultural characteristics
5. values and perceptions
6. physical, mental, and emotional state
7. space and territoriality
8. environment
9. congruence
Describe elements of/how developmental stage can influence communication. -
ANSWER 1. communication with children will be different than with adults
(adjust accordingly)
children - more perceptive to nonverbal cues
- sudden movements, loud noises, or
threatening gestures can be frightening
-tend to not like being stared at and looked
down upon
-prefer to initiate communication
