BCOM 3360 final review Questions and Correct Answers
Latest Update
When using the direct approach for negative messages, you should do which of the
following?
Ans✅✅: open with the bad news
which of the following goals may NOT be appropriate when communicating
negative information
Ans✅✅: to reduce or eliminate the need for future correspondence on the matter
when using the direct approach for negative messages, you should do which of the
following?
Ans✅✅: maintain a calm professional tone
which of the following is true for routine negative responses
Ans✅✅: the direct approach works best
what is the best way to deny a requested raise?
Ans✅✅: in person
in a crisis, which general rule about communicating with employees may have to be
overlooked for the sake of health, safety, or time constraints
Ans✅✅: communication with employees about bad news should be delivered in person
if appropriate the closing of a direct negative message might benefit from the
inclusion of
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, Ans✅✅: an alternative solution
john became frustrated with an angry customer and responded with abusive
language. the worst thing about john's response is it could result in
Ans✅✅: the customer accusing john of defamation
when you are writing to reject a job application, which of these is considered the
BEST strategy
Ans✅✅: use an indirect approach to soften the blow
which of the following is true regarding social networking recommendations
Ans✅✅: you can write as little as a one sentence recommendation in a social network
messages using the indirect approach open with an
Ans✅✅: buffer
which of these is a guideline to follow when communicating negative organization
news in a crisis situation?
Ans✅✅: get top management involved immediately
stan is preparing a message by using the interest and desire sections of the AIDA
model to demonstrate that he has good reason for making the request and sharing
what he knows about the situation. what type of persuasive business message is stan
preparing?
Ans✅✅: a request for action
which of the following is recommended when making a persuasive argument?
Ans✅✅: if you expect a hostile audience, present all sides of the story
© 2025 All rights reserved
Latest Update
When using the direct approach for negative messages, you should do which of the
following?
Ans✅✅: open with the bad news
which of the following goals may NOT be appropriate when communicating
negative information
Ans✅✅: to reduce or eliminate the need for future correspondence on the matter
when using the direct approach for negative messages, you should do which of the
following?
Ans✅✅: maintain a calm professional tone
which of the following is true for routine negative responses
Ans✅✅: the direct approach works best
what is the best way to deny a requested raise?
Ans✅✅: in person
in a crisis, which general rule about communicating with employees may have to be
overlooked for the sake of health, safety, or time constraints
Ans✅✅: communication with employees about bad news should be delivered in person
if appropriate the closing of a direct negative message might benefit from the
inclusion of
© 2025 All rights reserved
, Ans✅✅: an alternative solution
john became frustrated with an angry customer and responded with abusive
language. the worst thing about john's response is it could result in
Ans✅✅: the customer accusing john of defamation
when you are writing to reject a job application, which of these is considered the
BEST strategy
Ans✅✅: use an indirect approach to soften the blow
which of the following is true regarding social networking recommendations
Ans✅✅: you can write as little as a one sentence recommendation in a social network
messages using the indirect approach open with an
Ans✅✅: buffer
which of these is a guideline to follow when communicating negative organization
news in a crisis situation?
Ans✅✅: get top management involved immediately
stan is preparing a message by using the interest and desire sections of the AIDA
model to demonstrate that he has good reason for making the request and sharing
what he knows about the situation. what type of persuasive business message is stan
preparing?
Ans✅✅: a request for action
which of the following is recommended when making a persuasive argument?
Ans✅✅: if you expect a hostile audience, present all sides of the story
© 2025 All rights reserved
