BCOM 3360 Ch 10 Questions and Correct Answers Latest
Update
When possible, bad news for employees should be delivered __________.
A.
by company email
B.
by company memo
C.
in a blog
D.
in a podcast
E.
in person
Ans✅✅: E.
in person
The _________ approach for a negative message opens with reasons for the bad news
before presenting the news itself.
A.
indirect
B.
business
C.
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,inverted
D.
direct
E.
diverted
Ans✅✅: A.
indirect
What are the advantages of a direct format for negative news?
A.
The message provides more detail and explanation, increasing understanding by the
audience.
B.
The message is shorter and saves the audience time.
C.
The bad news is quickly and clearly stated, leaving no room for questions.
D.
The format allows the audience to make assumptions about the reason for writing.
E.
The last paragraph allows for apologies to soften the negative news.
Ans✅✅: B.
The message is shorter and saves the audience time.
When may it be neither appropriate nor helpful to give explanations for negative
news?
A.
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, When the reasons are the fault of the sender
B.
When the sender does not know the reasons
C.
When the reasons are embarrassing to the reader
D.
When the reasons are embarrassing to the sender
E.
When the reasons are confidential, excessively complicated, or irrelevant to the
reader
Ans✅✅: E.
When the reasons are confidential, excessively complicated, or irrelevant to the reader
The purpose for using the indirect approach for conveying negative news is to
__________.
A.
make sure that there is no future correspondence
B.
obscure the bad news
C.
delay the bad news
D.
ease the blow of the unexpected bad news and help the readers prepare for it
E.
limit the sender's responsibility
© 2025 All rights reserved
Update
When possible, bad news for employees should be delivered __________.
A.
by company email
B.
by company memo
C.
in a blog
D.
in a podcast
E.
in person
Ans✅✅: E.
in person
The _________ approach for a negative message opens with reasons for the bad news
before presenting the news itself.
A.
indirect
B.
business
C.
© 2025 All rights reserved
,inverted
D.
direct
E.
diverted
Ans✅✅: A.
indirect
What are the advantages of a direct format for negative news?
A.
The message provides more detail and explanation, increasing understanding by the
audience.
B.
The message is shorter and saves the audience time.
C.
The bad news is quickly and clearly stated, leaving no room for questions.
D.
The format allows the audience to make assumptions about the reason for writing.
E.
The last paragraph allows for apologies to soften the negative news.
Ans✅✅: B.
The message is shorter and saves the audience time.
When may it be neither appropriate nor helpful to give explanations for negative
news?
A.
© 2025 All rights reserved
, When the reasons are the fault of the sender
B.
When the sender does not know the reasons
C.
When the reasons are embarrassing to the reader
D.
When the reasons are embarrassing to the sender
E.
When the reasons are confidential, excessively complicated, or irrelevant to the
reader
Ans✅✅: E.
When the reasons are confidential, excessively complicated, or irrelevant to the reader
The purpose for using the indirect approach for conveying negative news is to
__________.
A.
make sure that there is no future correspondence
B.
obscure the bad news
C.
delay the bad news
D.
ease the blow of the unexpected bad news and help the readers prepare for it
E.
limit the sender's responsibility
© 2025 All rights reserved
