University of Houston MANA 3335
Exam 1
Management - answer Getting work done through others.
Efficiency - answer Getting work done with a minimum of effort, expense, or waste.
Effectiveness - answer Accomplishing tasks that help fulfill organizational objectives
such as customer service and satisfaction.
Management Function: Planning - answer Involves determining organizational goals
and a means of achieving them.
Management Function: Organizing - answer Deciding where decisions will be made,
who will do what job and tasks, and who will work for whom in the company.
Management Function: Leading - answer Involves inspiring and motivating workers to
work hard to achieve organizational goals.
Management Function: Controlling - answer Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Top Managers - answerExecutives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating Officer
(COO), Chief Financial Officer (CFO), and Chief Information Officer (CIO)
Middle Managers - answerResponsible for, setting objectives consistent with top
management's goals & planning and implementing subunit strategies for achieving the
objectives.
Examples of Middle Managers - answerPlant Manager, Regional Manager, or Divisional
Manager.
First-Line Managers - answerResponsible for, monitoring, teaching, and short-term
planning. Train and supervise the performance of non-managerial employees who are
responsible for producing a companies goods and services
Examples of First-Line Managers - answerOffice Manager, Shift Supervisor, or
Department Manager.
, Team Leaders - answerResponsible for facilitating team activities towards
accomplishing a goal. Help team members - plan and schedule work, learn to solve
problems and work effectively with each other.
Interpersonal Roles: Figurehead - answerManagers perform ceremonial duties.
Interpersonal Roles: Leader - answerManagers motivate and encourage workers to
accomplish organizational objectives.
Interpersonal Roles: Liaison - answerManagers deal with people outside their units
Informational Roles: Monitor - answerManagers scan their environment for information
Informational Roles: Disseminator - answerManagers share the collected information
with their subordinates and others in the company.
Informational Roles: Spokesperson - answerManagers share information with people
outside their departments or companies.
Decisional Roles: Entrepreneur - answerManagers adapt themselves, their
subordinates, and their units to change.
Decisional Roles: Disturbance Handler - answerManagers respond to pressures and
problems that demand immediate attention and action.
Decisional Roles: Resource Allocator - answerManagers decide who gets what
resources and in what amounts.
Decisional Roles: Negotiator - answerManagers negotiate schedules, projects,
resources, and employee raises.
Technical Skills - answerSpecialized procedures, techniques, and knowledge required
to get the job done.
Human Skills - answerAbility to work well with others.
Conceptual Skills - answerAbility to: 1.) see the organization as a whole, understand
how the different parts affect each other & 2.) Recognize how the company fits into or is
affected by its environment.
Motivation to Manage - answerAssessment of the enthusiasm of employees in
managing other's work.
Competitive Advantages Through People - answer1.) Employment Security
2.) Selective Hearing
3.) Self-Managed Teams
Exam 1
Management - answer Getting work done through others.
Efficiency - answer Getting work done with a minimum of effort, expense, or waste.
Effectiveness - answer Accomplishing tasks that help fulfill organizational objectives
such as customer service and satisfaction.
Management Function: Planning - answer Involves determining organizational goals
and a means of achieving them.
Management Function: Organizing - answer Deciding where decisions will be made,
who will do what job and tasks, and who will work for whom in the company.
Management Function: Leading - answer Involves inspiring and motivating workers to
work hard to achieve organizational goals.
Management Function: Controlling - answer Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Top Managers - answerExecutives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating Officer
(COO), Chief Financial Officer (CFO), and Chief Information Officer (CIO)
Middle Managers - answerResponsible for, setting objectives consistent with top
management's goals & planning and implementing subunit strategies for achieving the
objectives.
Examples of Middle Managers - answerPlant Manager, Regional Manager, or Divisional
Manager.
First-Line Managers - answerResponsible for, monitoring, teaching, and short-term
planning. Train and supervise the performance of non-managerial employees who are
responsible for producing a companies goods and services
Examples of First-Line Managers - answerOffice Manager, Shift Supervisor, or
Department Manager.
, Team Leaders - answerResponsible for facilitating team activities towards
accomplishing a goal. Help team members - plan and schedule work, learn to solve
problems and work effectively with each other.
Interpersonal Roles: Figurehead - answerManagers perform ceremonial duties.
Interpersonal Roles: Leader - answerManagers motivate and encourage workers to
accomplish organizational objectives.
Interpersonal Roles: Liaison - answerManagers deal with people outside their units
Informational Roles: Monitor - answerManagers scan their environment for information
Informational Roles: Disseminator - answerManagers share the collected information
with their subordinates and others in the company.
Informational Roles: Spokesperson - answerManagers share information with people
outside their departments or companies.
Decisional Roles: Entrepreneur - answerManagers adapt themselves, their
subordinates, and their units to change.
Decisional Roles: Disturbance Handler - answerManagers respond to pressures and
problems that demand immediate attention and action.
Decisional Roles: Resource Allocator - answerManagers decide who gets what
resources and in what amounts.
Decisional Roles: Negotiator - answerManagers negotiate schedules, projects,
resources, and employee raises.
Technical Skills - answerSpecialized procedures, techniques, and knowledge required
to get the job done.
Human Skills - answerAbility to work well with others.
Conceptual Skills - answerAbility to: 1.) see the organization as a whole, understand
how the different parts affect each other & 2.) Recognize how the company fits into or is
affected by its environment.
Motivation to Manage - answerAssessment of the enthusiasm of employees in
managing other's work.
Competitive Advantages Through People - answer1.) Employment Security
2.) Selective Hearing
3.) Self-Managed Teams
