MANA Exam 1
Organizational behavior - answer studies impact of individuals, groups, and structure on
behavior within an organization
4 sciences that contribute to OB - answer psychology, social psychology, sociology,
anthropology
organization - answer consciously coordinated group of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals
4 parts of an organization that interact (diagram) - answer task, structure, technology,
people
processes - answer actions that individuals, groups, and organizations engage in as a
result of inputs and that lead to certain outcomes
Functions of a manager - answer plan, organize, lead, control
Types of Manager Roles - answer interpersonal, informational, decisional
manager skills - answer technical, human, conceptual
Name 3 levels of analysis for an organization - answer individual level, group level,
organizational level
Responsive challenges in OB - answer responding to economic pressure and
globalization
Improvement challenges in OB - answerimproving customer service, ethical behavior,
and people skills
surface level characteristics - answerage, gender, race/ethnicity, disability, religion,
sexual orientation, sexual identity
deep level characteristics - answerpersonality, thinking, values, training, cognitive
ability, experience
stereotypes - answerthoughts/beliefs about categories of others
prejudice - answerpreconceived opinions of others (before knowing facts)
discrimination - answeraction toward others
, illegal discrimination - answerdenial of opportunity/access, harassment, retaliation
Characteristics of effective diversity programs - answer-teaches legal framework for
equal employment and fair treatment
-teaches that diverse workforce=better served diverse customer base
-personal development practices
attitude - answerevaluative judgments - either favorable or unfavorable about objects,
people, or events
3 components of attitudes - answeraffect (emotions), behavioral intent (intentions),
cognition (beliefs)
2 ways attitudes are formed - answer1. direct experience
2.social learning
cognitive dissonance - answerfeeling of psychological discomfort produced when
exposed to a situation involving conflicting beliefs or behaviors
types of organizational commitment - answeraffective, continuance, normative
work-related attitudes - answerorganizational commitment, job involvement, employee
engagement
Facets of job satisfaction - answerwork itself, quality of supervision, coworkers,
promotion opportunities, pay
responses to job dissatisfaction - answerexit, loyalty, voice, neglect, performance, or
citizenship behavior, org deviance
3 characteristics of emotion - answer1. specific cause
2. brief
3. specific and numerous
3 characteristics of moods - answer1. general or unclear cause
2. longer lasting
3. complex
6 primary emotions - answerHappiness, surprise, sadness, fear, disgust, anger
emotional labor - answera situation in which an employee expresses organizationally
desired emotions during interpersonal transactions at work
emotional dissonance - answerinconsistencies between the emotions people feel and
the emotions they project
Organizational behavior - answer studies impact of individuals, groups, and structure on
behavior within an organization
4 sciences that contribute to OB - answer psychology, social psychology, sociology,
anthropology
organization - answer consciously coordinated group of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals
4 parts of an organization that interact (diagram) - answer task, structure, technology,
people
processes - answer actions that individuals, groups, and organizations engage in as a
result of inputs and that lead to certain outcomes
Functions of a manager - answer plan, organize, lead, control
Types of Manager Roles - answer interpersonal, informational, decisional
manager skills - answer technical, human, conceptual
Name 3 levels of analysis for an organization - answer individual level, group level,
organizational level
Responsive challenges in OB - answer responding to economic pressure and
globalization
Improvement challenges in OB - answerimproving customer service, ethical behavior,
and people skills
surface level characteristics - answerage, gender, race/ethnicity, disability, religion,
sexual orientation, sexual identity
deep level characteristics - answerpersonality, thinking, values, training, cognitive
ability, experience
stereotypes - answerthoughts/beliefs about categories of others
prejudice - answerpreconceived opinions of others (before knowing facts)
discrimination - answeraction toward others
, illegal discrimination - answerdenial of opportunity/access, harassment, retaliation
Characteristics of effective diversity programs - answer-teaches legal framework for
equal employment and fair treatment
-teaches that diverse workforce=better served diverse customer base
-personal development practices
attitude - answerevaluative judgments - either favorable or unfavorable about objects,
people, or events
3 components of attitudes - answeraffect (emotions), behavioral intent (intentions),
cognition (beliefs)
2 ways attitudes are formed - answer1. direct experience
2.social learning
cognitive dissonance - answerfeeling of psychological discomfort produced when
exposed to a situation involving conflicting beliefs or behaviors
types of organizational commitment - answeraffective, continuance, normative
work-related attitudes - answerorganizational commitment, job involvement, employee
engagement
Facets of job satisfaction - answerwork itself, quality of supervision, coworkers,
promotion opportunities, pay
responses to job dissatisfaction - answerexit, loyalty, voice, neglect, performance, or
citizenship behavior, org deviance
3 characteristics of emotion - answer1. specific cause
2. brief
3. specific and numerous
3 characteristics of moods - answer1. general or unclear cause
2. longer lasting
3. complex
6 primary emotions - answerHappiness, surprise, sadness, fear, disgust, anger
emotional labor - answera situation in which an employee expresses organizationally
desired emotions during interpersonal transactions at work
emotional dissonance - answerinconsistencies between the emotions people feel and
the emotions they project
