MANA 3001 Exam 1
Organizational behavior - answer the study of human behavior in organizational
settings, the interface between human behavior and the organization, and the
organization itself
planning, organizing, leading, controlling - answer basic managerial functions
planning - answer the process of determining an organization's desired future position
and the best means of getting there
organizing - answer the process of designing jobs, grouping jobs into units, and
establishing patterns of authority between jobs and units
leading - answer the process of getting the organization's members to work together
toward the organization's goals
controlling - answer the process of monitoring and correcting the actions of the
organization and its members to keep them directed toward their goals
technical skills - answer the skills necessary to accomplish specific tasks within the
organization
technical, interpersonal, conceptual, and diagnostic - answermost successful managers
have a strong combination of what skills?
interpersonal skills - answerthe ability to effectively communicate with, understand, and
motivate individuals and groups
conceptual skills - answerthe ability to think in the abstract
diagnostic skills - answerthe ability to understand cause-and-effect relationships and to
recognize the optimal solutions to problems
human resource management (HRM) - answerthe set of organizational activities
directed at attracting, developing, and maintaining an effective workforce
competitive advantage - answeranything that gives a firm an edge over rivals in
attracting customers and defending itself against competition
cost leadership, differentiation, specialization - answerprimary business strategies
, cost leadership strategy - answerstriving to be the lowest-cost producer for a particular
level of product quality
operational excellence - answermaximizing the efficiency of the manufacturing or
product development process to minimize costs
differentiation strategy - answerdeveloping a product or service that has unique
characteristics valued by customers
product innovation - answerdeveloping new products or services
specialization strategy - answerfocusing on a narrow market segment or niche and
pursuing either a differentiation or cost leadership strategy within that market segment
customer intimacy - answerdelivering unique and customizable products or services to
meet customers' needs and increase customer loyalty
growth strategy - answercompany expansion organically or through acquisitions
scientific management - answerbased on the belief that productivity is maximized when
organizations are rationalized with precise sets of instructions based on time-and-
motion studies
hawthorne effect - answerwhen people improve some aspect of their behavior or
performance simply because they are being assessed
human relations movement - answerviews organizations as cooperative systems and
treats workers' orientations, values, and feelings as important parts of organizational
dynamics and performance
system - answera set of interrelated elements function as a whole
situational perspective - answersuggests that in most organizations, situations and
outcomes are influenced by other variables
interactionalism - answersuggests that individuals and situations interact continuously to
determine individuals' behavior
organizational citizenship - answerthe behavior of individuals that makes a positive
overall contribution to the organization
dysfunctional behaviors - answerthose that detract from, rather than contribute to,
organizational performance
Organizational behavior - answer the study of human behavior in organizational
settings, the interface between human behavior and the organization, and the
organization itself
planning, organizing, leading, controlling - answer basic managerial functions
planning - answer the process of determining an organization's desired future position
and the best means of getting there
organizing - answer the process of designing jobs, grouping jobs into units, and
establishing patterns of authority between jobs and units
leading - answer the process of getting the organization's members to work together
toward the organization's goals
controlling - answer the process of monitoring and correcting the actions of the
organization and its members to keep them directed toward their goals
technical skills - answer the skills necessary to accomplish specific tasks within the
organization
technical, interpersonal, conceptual, and diagnostic - answermost successful managers
have a strong combination of what skills?
interpersonal skills - answerthe ability to effectively communicate with, understand, and
motivate individuals and groups
conceptual skills - answerthe ability to think in the abstract
diagnostic skills - answerthe ability to understand cause-and-effect relationships and to
recognize the optimal solutions to problems
human resource management (HRM) - answerthe set of organizational activities
directed at attracting, developing, and maintaining an effective workforce
competitive advantage - answeranything that gives a firm an edge over rivals in
attracting customers and defending itself against competition
cost leadership, differentiation, specialization - answerprimary business strategies
, cost leadership strategy - answerstriving to be the lowest-cost producer for a particular
level of product quality
operational excellence - answermaximizing the efficiency of the manufacturing or
product development process to minimize costs
differentiation strategy - answerdeveloping a product or service that has unique
characteristics valued by customers
product innovation - answerdeveloping new products or services
specialization strategy - answerfocusing on a narrow market segment or niche and
pursuing either a differentiation or cost leadership strategy within that market segment
customer intimacy - answerdelivering unique and customizable products or services to
meet customers' needs and increase customer loyalty
growth strategy - answercompany expansion organically or through acquisitions
scientific management - answerbased on the belief that productivity is maximized when
organizations are rationalized with precise sets of instructions based on time-and-
motion studies
hawthorne effect - answerwhen people improve some aspect of their behavior or
performance simply because they are being assessed
human relations movement - answerviews organizations as cooperative systems and
treats workers' orientations, values, and feelings as important parts of organizational
dynamics and performance
system - answera set of interrelated elements function as a whole
situational perspective - answersuggests that in most organizations, situations and
outcomes are influenced by other variables
interactionalism - answersuggests that individuals and situations interact continuously to
determine individuals' behavior
organizational citizenship - answerthe behavior of individuals that makes a positive
overall contribution to the organization
dysfunctional behaviors - answerthose that detract from, rather than contribute to,
organizational performance
