ABQUARP TEST QUESTIONS AND ANSWERS
ABQUARP TEST QUESTIONS AND ANSWERS
Question 1
how is quality defined?
Correct Answer
no errors, degree of excellence, do the right thing and do it well. Meeting customers
expectations, exceed expectations.
Question 2
What is quality mgmt.?
Correct Answer
examine the process to delivery of care, the outcomes measured
Question 3
plan-do-check-act
Correct Answer
Walter Shewhart
Question 4
Edward Deming
Correct Answer
introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve
quality
Question 5
Demings 7 deadly diseases
Correct Answer
lack of consistency, emphasis on short term profits, eval of performanmce,job
hopping, excessive medical cost, excessive liability
Page 1 of 26
, ABQUARP TEST QUESTIONS AND ANSWERS
Question 6
Joseph Juran
Correct Answer
introduced Total Quality Control
Question 7
Philip Crosby
Correct Answer
He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Question 8
Quality Mangt. QM
Correct Answer
approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve performance,
focus on supplier relationships
Question 9
Quality Assurance
Correct Answer
addresses negative outcomes ( sentinel events). Hx punishment of peers
Question 10
Quality Improvement
Correct Answer
improving on outcomes that are consider satisfactory, get better.
Typically focus on process and systems, no individuals
Page 2 of 26
, ABQUARP TEST QUESTIONS AND ANSWERS
Question 11
Continuous Quality Improvement
Correct Answer
uses a systematic process, enhance performance. Looks at processes, not individual.
( ex laparoscopy, less hospt stay)
Question 12
Total quality management
Correct Answer
uses QA, QI, CQM and focuses on customer desire
Question 13
Sentinel Event
Correct Answer
unexpected death, unrelated loss of function, IP suicide, infant abduction,
transfusion rxn, wrong site surgery
Question 14
Root Cause Analysis
Correct Answer
Analyzing a sentinel event, must assess the culture.
Question 15
Credentialing
Correct Answer
Key part of QM.Make sure the right person , right knowledge in the right position
Page 3 of 26
ABQUARP TEST QUESTIONS AND ANSWERS
Question 1
how is quality defined?
Correct Answer
no errors, degree of excellence, do the right thing and do it well. Meeting customers
expectations, exceed expectations.
Question 2
What is quality mgmt.?
Correct Answer
examine the process to delivery of care, the outcomes measured
Question 3
plan-do-check-act
Correct Answer
Walter Shewhart
Question 4
Edward Deming
Correct Answer
introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve
quality
Question 5
Demings 7 deadly diseases
Correct Answer
lack of consistency, emphasis on short term profits, eval of performanmce,job
hopping, excessive medical cost, excessive liability
Page 1 of 26
, ABQUARP TEST QUESTIONS AND ANSWERS
Question 6
Joseph Juran
Correct Answer
introduced Total Quality Control
Question 7
Philip Crosby
Correct Answer
He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Question 8
Quality Mangt. QM
Correct Answer
approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve performance,
focus on supplier relationships
Question 9
Quality Assurance
Correct Answer
addresses negative outcomes ( sentinel events). Hx punishment of peers
Question 10
Quality Improvement
Correct Answer
improving on outcomes that are consider satisfactory, get better.
Typically focus on process and systems, no individuals
Page 2 of 26
, ABQUARP TEST QUESTIONS AND ANSWERS
Question 11
Continuous Quality Improvement
Correct Answer
uses a systematic process, enhance performance. Looks at processes, not individual.
( ex laparoscopy, less hospt stay)
Question 12
Total quality management
Correct Answer
uses QA, QI, CQM and focuses on customer desire
Question 13
Sentinel Event
Correct Answer
unexpected death, unrelated loss of function, IP suicide, infant abduction,
transfusion rxn, wrong site surgery
Question 14
Root Cause Analysis
Correct Answer
Analyzing a sentinel event, must assess the culture.
Question 15
Credentialing
Correct Answer
Key part of QM.Make sure the right person , right knowledge in the right position
Page 3 of 26
