, MNO2609 Assignment 4 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 Assignment 4 – Answer Guide
Semester 2, 2025 – Due 22 September 2025
Question 1
1.1 Provide the full form of the following acronyms. (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
A tool used in process improvement to map and
understand the relationship between suppliers, inputs,
processes, outputs, and customers.
b) TQM – Total Quality Management
A management approach focused on continuous
improvement, customer satisfaction, and employee
involvement in quality.
c) CSF – Critical Success Factor
The essential activities or elements an organisation must
perform well to achieve its mission and objectives.
d) KPI – Key Performance Indicator
Quantifiable measures used to evaluate the success of an
organisation in meeting objectives.
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 Assignment 4 – Answer Guide
Semester 2, 2025 – Due 22 September 2025
Question 1
1.1 Provide the full form of the following acronyms. (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
A tool used in process improvement to map and
understand the relationship between suppliers, inputs,
processes, outputs, and customers.
b) TQM – Total Quality Management
A management approach focused on continuous
improvement, customer satisfaction, and employee
involvement in quality.
c) CSF – Critical Success Factor
The essential activities or elements an organisation must
perform well to achieve its mission and objectives.
d) KPI – Key Performance Indicator
Quantifiable measures used to evaluate the success of an
organisation in meeting objectives.
