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MNO2609 Assignment 4 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22 September 2025

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MNO2609 Assignment 4 (COMPLETE ANSWERS) Semester 2 2025 - DUE 22 September 2025 Question 1 1.1 Provide the full form of the following acronyms. (9) a) SIPOC b) TQM c) CSF d) KPI e) EFQM f) CMMI g) BPR h) DMAIC i) SPC 1.2 Compare and contrast the three quality gurus, Deming, Crosby, and Juran in terms of their views on the following: (9) Attribute Deming Crosby Duran Definition of q

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, MNO2609 Assignment 4 (COMPLETE
ANSWERS) Semester 2 2025 - DUE 22
September 2025
MNO2609 – Assignment 4 Answer Guide (Semester 2, 2025)
Due: 22 September 2025


Question 1
1.1 Provide the full form of the following acronyms and briefly
explain (9)
a) SIPOC – Suppliers, Inputs, Process, Outputs, Customers
 A high-level tool that maps business processes from start
to end, showing who supplies inputs, what goes into the
process, how the process works, what outputs are
produced, and who receives them.
b) TQM – Total Quality Management
 A holistic approach to management that ensures quality
is built into every stage of production and service
delivery. Focuses on continuous improvement, customer
satisfaction, and employee involvement.
c) CSF – Critical Success Factor
Connected book
image
Helen Lingard, Steve Rowlinson Occupational Health and Safety in Construction Project Management
Publisher: 2004 ISBN: 9781135800956 Edition: Unknown

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