organization - Answers legal entity that consists of people who share a common mission
For-profit organizations - Answers often called a business firm, privately owned organization
such as target that serves its customers to earn a profit so it can survive.
profit - Answers money left after a for-profit organization subtracts its total expenses from its
total revenues and is the reward for the risk it undertakes in marketing its offerings.
non-profit organization - Answers a nongovernmental organization that serves its customers
but does not have profit as an organizational goal
government agency - Answers federal, state, county, or city unit that provides a specific service
to its constituents
strategy - Answers an organizations long term course of action designed to deliver a unique
customer experience while achieving its goals
corporate level - Answers top management directs overall strategy for the entire organization
Strategic Business Unit (SBU) - Answers subsidiary, division, or unit of an organization that
markets a set of related offerings to a clearly defined target market
strategic business unit level - Answers managers set a more specific strategic direction for their
businesses to exploit value creating opportunities.
functional level - Answers groups of specialists actually create value for the organization
department - Answers refers to these specialized functions such as marketing and finance
cross functional teams - Answers small number of people from different departments who are
mutually accountable to accomplish a task or common set of performance goals.
organizational purpose - Answers describes why an organization exists, what problem it wishes
to solve and who it wants to be to every person it touches through its work.
core values - Answers the fundamental, passionate and enduring principals that guide its
conduct over time.
mission - Answers a statement of the organizations function in society that often identifies its
customers, markets, products and technologies.
organizational culture - Answers the values, ideas, attitudes and norms of behavior that are
learned and shared among the members of an organization.
, business - Answers describes the clear, broad, underlying industry or market sector of an
organizations offering.
business model - Answers the strategies an organization develops to provide value to the
customers it serves.
goals/objectives - Answers statements of an accomplishment of a task to be achieved often by
a specific time.
market share - Answers the ratio of sales revenue of the firm to the total sales revenue of all
firms in the industry, including the firm itself
quality - Answers a firm may seek to offer a level of quality that meets or exceeds the cost and
performance expectations of its customers.
customer satisfaction - Answers customers are the reason the organization exists, so their
perceptions and actions are of vital importance. Satisfaction can be measured through surveys.
employee welfare - Answers a firm may recognize the critical importance of its employees by
stating its goal of providing them with good employment opportunities and working conditions
Social Responsibility - Answers firms may seek to balance the conflicting goals of stakeholders
to promote their overall welfare, even at the expense of profits.
Key Performace Indicators (KPI's) - Answers demonstrate how effectively they are achieving
each goal
Marketing Plan - Answers road map for the marketing actions of an organization for a specified
future time period, such as one year or five years
marketing dashboard - Answers the visual display of the essential information related to
achieving a marketing objective
Marketing Metrics - Answers measure of the quantitative value or trend of a marketing action or
result.
Data Visualization - Answers presents information about an organizations marketing metrics
graphically so marketers can spot deviations from plans during the evaluation phase and take
corrective actions.
competencies - Answers special capabilities the skills, technologies, and resources that
distinguish it from other organizations an provide customer value.
competitive advantage - Answers a unique strength relative to competitors that provides
superior returns, often based on quality, time, cost, or innovation
business portfolio analysis - Answers a technique that managers use to quantify performance