1 | Page
2026 Wellcare ACT Mastery Exam Questions
and Answers
Annually, brokers are required to complete a Wellcare Contract
Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
Ans: C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and
certification required every two years.
TRUE
FALSE
Ans: FALSE
Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE
Ans: TRUE
When an agent self-reports a compliance issue in good faith, that
may be considered a mitigating factor to any disciplinary action.
TRUE
FALSE
Ans: TRUE
A reported non-compliant behavior investigation that results in a
____ disposition is one where the investigation produced evidence
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that the alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive
Ans: A. Founded
At ____, brokers/agents offer plan information upon request only
while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
Ans: B. Informal Sales Events
When participating in sales appointments, brokers/agents are
required to bring to the appointment and leave with the
beneficiary an Enrollment Guide and Application with a Business
Reply Envelope (BRE).
TRUE
FALSE
Ans: TRUE
A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the
beneficiary's signature date or the date of the beneficiary's initial
request for information.
TRUE
FALSE
Ans: FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must
be used by any TPMO that sells plans on behalf of more than one
Medicare Advantage (MA) plan provider.
TRUE
FALSE
Ans: TRUE
© 2025 All rights reserved
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Brokers/agents must inform Wellcare of all marketing/sales
events at which plans or materials will be presented or distributed.
This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
Ans: C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare &
Medicaid Services (CMS) developed list of items during the
marketing and sale of a Medicare Advantage (MA) or Part D plan at
the end of the enrollment process.
TRUE
FALSE
Ans: False
Regarding the Disaster/Emergency (DST) Special Election Period
(SEP), beneficiaries are automatically eligible for this SEP solely by
residing in the area affected by the emergency/disaster order.
TRUE
FALSE
Ans: FALSE
Prior to completing the enrollment, confirm all of the beneficiary's
providers are in-network.
TRUE
FALSE
Ans: TRUE
A Scope of Appointment (SOA) is not needed for personal and
individual sales appointments with existing clients/members.
TRUE
FALSE
© 2025 All rights reserved
2026 Wellcare ACT Mastery Exam Questions
and Answers
Annually, brokers are required to complete a Wellcare Contract
Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
Ans: C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and
certification required every two years.
TRUE
FALSE
Ans: FALSE
Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE
Ans: TRUE
When an agent self-reports a compliance issue in good faith, that
may be considered a mitigating factor to any disciplinary action.
TRUE
FALSE
Ans: TRUE
A reported non-compliant behavior investigation that results in a
____ disposition is one where the investigation produced evidence
© 2025 All rights reserved
, 2 | Page
that the alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive
Ans: A. Founded
At ____, brokers/agents offer plan information upon request only
while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
Ans: B. Informal Sales Events
When participating in sales appointments, brokers/agents are
required to bring to the appointment and leave with the
beneficiary an Enrollment Guide and Application with a Business
Reply Envelope (BRE).
TRUE
FALSE
Ans: TRUE
A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the
beneficiary's signature date or the date of the beneficiary's initial
request for information.
TRUE
FALSE
Ans: FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must
be used by any TPMO that sells plans on behalf of more than one
Medicare Advantage (MA) plan provider.
TRUE
FALSE
Ans: TRUE
© 2025 All rights reserved
, 3 | Page
Brokers/agents must inform Wellcare of all marketing/sales
events at which plans or materials will be presented or distributed.
This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
Ans: C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare &
Medicaid Services (CMS) developed list of items during the
marketing and sale of a Medicare Advantage (MA) or Part D plan at
the end of the enrollment process.
TRUE
FALSE
Ans: False
Regarding the Disaster/Emergency (DST) Special Election Period
(SEP), beneficiaries are automatically eligible for this SEP solely by
residing in the area affected by the emergency/disaster order.
TRUE
FALSE
Ans: FALSE
Prior to completing the enrollment, confirm all of the beneficiary's
providers are in-network.
TRUE
FALSE
Ans: TRUE
A Scope of Appointment (SOA) is not needed for personal and
individual sales appointments with existing clients/members.
TRUE
FALSE
© 2025 All rights reserved
