TEST BANK
Operations & Supply Chain Management
8th Canadian Edition by Stevenson, Mottaghi
All Chapters 1 to 18 Covered
1
,TABLE OF CONTENTS
1 Introduction to Operations Management
2 Competitiveness, Strategy, and Productivity
3 Demand Forecasting
4 Product and Service Design
5 Strategic Capacity Planning
6 Process Design and Facility Layout
7 Work/Job Design
8 Global Location Planning and Analysis
9 Quality Management and Six Sigma
10 Statistical Quality Control
11 Inventory Management
12 Aggregate Operations Planning and Master Scheduling
13 MRP, DRP, and ERP
14 Just-in-Time and Lean Production
15 Supply Chain Management and Logistics
16 Job and Staff Scheduling
17 Project Management
18 Waiting-Line Analysis
2
,Answers at the end of each Chapter
Chapter 01 8e Stevenson
1) As a service business, the operations management activities of an airline company have
nothing in common with the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false
2) Operations managers are responsible for managing activities and resources that
producegoods and/or provide services.
⊚ true
⊚ false
3) Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost
and time.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The operations function exists only in firms that are goods-oriented.
⊚ true
⊚ false
6) Operations management pertains almost exclusively to the management of manufacturing
operations.
⊚ true
⊚ false
3
, 7) Value-added refers to the cost of the inputs required to produce goods and services.
⊚ true
⊚ false
8) As long as a product is ready in advance of when customers demand it, the timing of when a
product is manufactured does not influence the value-added.
⊚ true
⊚ false
9) Storing an item earlier than the scheduled delivery date is an example of a value
adding activity.
⊚ true
⊚ false
10) Management information systems (MIS) are concerned with providing management with the
information it needs to effectively manage.
⊚ true
⊚ false
11) Operations management involves both system design and planning/control decisions.
⊚ true
⊚ false
12) System design decisions have very little impact on planning/control decisions.
⊚ true
⊚ false
13) An example of an operations control decision is the choice of location.
⊚ true
⊚ false
4
Operations & Supply Chain Management
8th Canadian Edition by Stevenson, Mottaghi
All Chapters 1 to 18 Covered
1
,TABLE OF CONTENTS
1 Introduction to Operations Management
2 Competitiveness, Strategy, and Productivity
3 Demand Forecasting
4 Product and Service Design
5 Strategic Capacity Planning
6 Process Design and Facility Layout
7 Work/Job Design
8 Global Location Planning and Analysis
9 Quality Management and Six Sigma
10 Statistical Quality Control
11 Inventory Management
12 Aggregate Operations Planning and Master Scheduling
13 MRP, DRP, and ERP
14 Just-in-Time and Lean Production
15 Supply Chain Management and Logistics
16 Job and Staff Scheduling
17 Project Management
18 Waiting-Line Analysis
2
,Answers at the end of each Chapter
Chapter 01 8e Stevenson
1) As a service business, the operations management activities of an airline company have
nothing in common with the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false
2) Operations managers are responsible for managing activities and resources that
producegoods and/or provide services.
⊚ true
⊚ false
3) Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost
and time.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The operations function exists only in firms that are goods-oriented.
⊚ true
⊚ false
6) Operations management pertains almost exclusively to the management of manufacturing
operations.
⊚ true
⊚ false
3
, 7) Value-added refers to the cost of the inputs required to produce goods and services.
⊚ true
⊚ false
8) As long as a product is ready in advance of when customers demand it, the timing of when a
product is manufactured does not influence the value-added.
⊚ true
⊚ false
9) Storing an item earlier than the scheduled delivery date is an example of a value
adding activity.
⊚ true
⊚ false
10) Management information systems (MIS) are concerned with providing management with the
information it needs to effectively manage.
⊚ true
⊚ false
11) Operations management involves both system design and planning/control decisions.
⊚ true
⊚ false
12) System design decisions have very little impact on planning/control decisions.
⊚ true
⊚ false
13) An example of an operations control decision is the choice of location.
⊚ true
⊚ false
4
