Communication in Nursing exam 2
Indicators of warmth - Answer-1. Direct eye contact
2. A smile
3. Using posture positioned to facing the person
Warmth - Answer-is primarily displayed in a nonverbal manner.
Respect - Answer-is unconditional positive regard
[Blank] accept people without negatively judging basic worth - Answer-Nurses
Genuineness - Answer-is the ability to be oneself within the context of a professional role
Examples of behaviors that show congruence: - Answer--Speaking without apology
-Show spontaneity
-Convey openness
Examples of behaviors that show incongruence: - Answer--Withholding thoughts or experiences
-Shows a mismatch between verbal and nonverbal messages
-Sounds scripted
-Puts up a facade of pretense
,When we are genuine we send the message of: - Answer-You are strong and worthy of my engaging fully
with you
Preverbal aspects of empathy - Answer--Want to understand what the patients situation feels like
-Feel the tension and discomfort, which prompts action
-Empathy is transformed into verbal connection with the client for the purpose of being helpful
Verbal aspects of empathy - Answer--We may offer a verbal reflection that is accurate, without
exaggeration or minimization
-Effective empathetic verbal communication is accurate and specific
Nonverbal aspects of empathy - Answer--Also shows warmth and genuineness
-Shows true caring and concern for patients experiences
Empathy helps us: - Answer-Reduce negative feelings, increase connection to others, and provide
comfort during transitions
Six steps to empathy are: - Answer-1. Clear your head of distracting agendas
2. Remind yourself to focus on speaker
3. Attend to patients' and colleagues verbal and nonverbal messages
4. Ask yourself, "What does this person want me to hear"?
5. Convey an empathetic response
6. Double check to see if your empathetic response was effective
Peplau's Five Phases: Orientation: Ex - Answer-Nurse paul introduces himself and states his purpose in
meeting with Sue. He begins to ask questions that will help him understand Sue's concerns with the sore
on her arm.
, (1)
Pepau's Five Phases: Identification: Ex - Answer-Nurse Paul explains the treatment process to sue to
reduce her anxiety
(2)
Pepau's Five Phases: Exploitation: ex - Answer-Nurse paul stays with sue while doctor comes to check
her sore
(3)
Pepau's Five Phases: Resolution - Answer-Nurse Paul announces that the procedure is complete and
chats with sue about the experience
(4)
Peplau's Five Phases: Termination: EX - Answer-Nurse paul summarizes what steps were taken during
sues care and asks if she has any more questions before leaving the doctors office.
(5)
Disclosure: Communication privacy management theory - Answer-is one way we understand self
disclosure
Disclosure: Boundary management - Answer-Are the rules we construct that tell us who can know
information we have disclosed and what we can do with it
Disclosure: Nurses should maintain a: - Answer-Professional boundary when disclosing to clients
1. Will my disclosure demonstrate understanding?
2. Will my disclosure cause discomfort or violate legal or moral standards?
Indicators of warmth - Answer-1. Direct eye contact
2. A smile
3. Using posture positioned to facing the person
Warmth - Answer-is primarily displayed in a nonverbal manner.
Respect - Answer-is unconditional positive regard
[Blank] accept people without negatively judging basic worth - Answer-Nurses
Genuineness - Answer-is the ability to be oneself within the context of a professional role
Examples of behaviors that show congruence: - Answer--Speaking without apology
-Show spontaneity
-Convey openness
Examples of behaviors that show incongruence: - Answer--Withholding thoughts or experiences
-Shows a mismatch between verbal and nonverbal messages
-Sounds scripted
-Puts up a facade of pretense
,When we are genuine we send the message of: - Answer-You are strong and worthy of my engaging fully
with you
Preverbal aspects of empathy - Answer--Want to understand what the patients situation feels like
-Feel the tension and discomfort, which prompts action
-Empathy is transformed into verbal connection with the client for the purpose of being helpful
Verbal aspects of empathy - Answer--We may offer a verbal reflection that is accurate, without
exaggeration or minimization
-Effective empathetic verbal communication is accurate and specific
Nonverbal aspects of empathy - Answer--Also shows warmth and genuineness
-Shows true caring and concern for patients experiences
Empathy helps us: - Answer-Reduce negative feelings, increase connection to others, and provide
comfort during transitions
Six steps to empathy are: - Answer-1. Clear your head of distracting agendas
2. Remind yourself to focus on speaker
3. Attend to patients' and colleagues verbal and nonverbal messages
4. Ask yourself, "What does this person want me to hear"?
5. Convey an empathetic response
6. Double check to see if your empathetic response was effective
Peplau's Five Phases: Orientation: Ex - Answer-Nurse paul introduces himself and states his purpose in
meeting with Sue. He begins to ask questions that will help him understand Sue's concerns with the sore
on her arm.
, (1)
Pepau's Five Phases: Identification: Ex - Answer-Nurse Paul explains the treatment process to sue to
reduce her anxiety
(2)
Pepau's Five Phases: Exploitation: ex - Answer-Nurse paul stays with sue while doctor comes to check
her sore
(3)
Pepau's Five Phases: Resolution - Answer-Nurse Paul announces that the procedure is complete and
chats with sue about the experience
(4)
Peplau's Five Phases: Termination: EX - Answer-Nurse paul summarizes what steps were taken during
sues care and asks if she has any more questions before leaving the doctors office.
(5)
Disclosure: Communication privacy management theory - Answer-is one way we understand self
disclosure
Disclosure: Boundary management - Answer-Are the rules we construct that tell us who can know
information we have disclosed and what we can do with it
Disclosure: Nurses should maintain a: - Answer-Professional boundary when disclosing to clients
1. Will my disclosure demonstrate understanding?
2. Will my disclosure cause discomfort or violate legal or moral standards?
