OMGT 5373 - Week 1-3 quizzes
Study online at https://quizlet.com/_9dgl2f
1. All of these are key differences between traditional a. "Marketing is driven by
organizations and customer-driven organizations, EX- organizational operational
CEPT: needs" vs "Marketing is
driven by stakeholder re-
a. "Marketing is driven by organizational operational turns."
needs" vs "Marketing is driven by stakeholder re-
turns."
b. "Customers are irrational, a pain, and a bottleneck
to profitability" vs "The voice of the customer is im-
portant, with courtesy, empathy, respect and attention
required to them."
c. "Decisions are product-driven" vs "Decisions are cus-
tomer-driven."
d. "Process management focuses on error and defect
detection" vs "Process management focuses on error
and defect preventions."
2. ___________ means how well the product or service Quality Conformance
meets the specifications determined by designers.
3. The discipline by which quality characteristics are Quality Design
embedded into the product or service is known as
________.
4. ____________ works with product design to develop re- Industrial Engineering
alistic product specifications. and process designing
5. Managing for quality in organizational processes has Big Q, little q
been referred to as ________ while managing product
quality has been referred to as ___________.
6. With reference to Cost of Quality (Prevention, Ap- a. Test and inspection (Ap-
praisal, Internal Failure, and External Failure), write praisal)
1/6
, OMGT 5373 - Week 1-3 quizzes
Study online at https://quizlet.com/_9dgl2f
the type of cost in the right column for the action or b. Returns (External Fail-
characteristic listed in the left column. (The costs can ure)
be used more than once.) c. Training (Prevention)
d. Periodically Measuring
a. Test and inspection the Calibration of Instru-
b. Returns ments (Appraisal)
c. Training e. Ensuring a design
d. Periodically Measuring the Calibration of Instru- that can be manufactured
ments (Prevention)
e. Ensuring a design that can be manufactured f. Recalls (External Fail-
f. Recalls ure)
g. Scrap g. Scrap (Internal Failure)
h. Quality planning h. Quality planning (Pre-
i. Rework vention)
i. Rework (Internal Failure)
7. The birth of the modern total quality movement in the Japan, World War II
United States came as a direct response to the quality
revolution in ___ following _____.
8. If quality is built into the product properly, then ___ can After-the-fact inspection
be greatly reduced.
9. The most widespread alternative structure to the tradi- Cross-Functional Organi-
tional organization chart and its siloed quality disciples zation
in:
10. Juran and Gryna identified 3 groupings of quality activ- Quality Management
ities known as the Juran Trilogy. Which of the following
items are not in the Juran Trilogy?
a. Quality Management
b. Quality Planning
2/6
Study online at https://quizlet.com/_9dgl2f
1. All of these are key differences between traditional a. "Marketing is driven by
organizations and customer-driven organizations, EX- organizational operational
CEPT: needs" vs "Marketing is
driven by stakeholder re-
a. "Marketing is driven by organizational operational turns."
needs" vs "Marketing is driven by stakeholder re-
turns."
b. "Customers are irrational, a pain, and a bottleneck
to profitability" vs "The voice of the customer is im-
portant, with courtesy, empathy, respect and attention
required to them."
c. "Decisions are product-driven" vs "Decisions are cus-
tomer-driven."
d. "Process management focuses on error and defect
detection" vs "Process management focuses on error
and defect preventions."
2. ___________ means how well the product or service Quality Conformance
meets the specifications determined by designers.
3. The discipline by which quality characteristics are Quality Design
embedded into the product or service is known as
________.
4. ____________ works with product design to develop re- Industrial Engineering
alistic product specifications. and process designing
5. Managing for quality in organizational processes has Big Q, little q
been referred to as ________ while managing product
quality has been referred to as ___________.
6. With reference to Cost of Quality (Prevention, Ap- a. Test and inspection (Ap-
praisal, Internal Failure, and External Failure), write praisal)
1/6
, OMGT 5373 - Week 1-3 quizzes
Study online at https://quizlet.com/_9dgl2f
the type of cost in the right column for the action or b. Returns (External Fail-
characteristic listed in the left column. (The costs can ure)
be used more than once.) c. Training (Prevention)
d. Periodically Measuring
a. Test and inspection the Calibration of Instru-
b. Returns ments (Appraisal)
c. Training e. Ensuring a design
d. Periodically Measuring the Calibration of Instru- that can be manufactured
ments (Prevention)
e. Ensuring a design that can be manufactured f. Recalls (External Fail-
f. Recalls ure)
g. Scrap g. Scrap (Internal Failure)
h. Quality planning h. Quality planning (Pre-
i. Rework vention)
i. Rework (Internal Failure)
7. The birth of the modern total quality movement in the Japan, World War II
United States came as a direct response to the quality
revolution in ___ following _____.
8. If quality is built into the product properly, then ___ can After-the-fact inspection
be greatly reduced.
9. The most widespread alternative structure to the tradi- Cross-Functional Organi-
tional organization chart and its siloed quality disciples zation
in:
10. Juran and Gryna identified 3 groupings of quality activ- Quality Management
ities known as the Juran Trilogy. Which of the following
items are not in the Juran Trilogy?
a. Quality Management
b. Quality Planning
2/6
