OMGT 5373 Midterm-Short Answer
Study online at https://quizlet.com/_7ivdzb
1. What is the Deming/Shewart Cycle and why is it useful? Plan-Do-Check(Study)-Act;
used to bring about
change
2. Name two things Juran is known for 10 Steps of Quality
Quality Trilogy (planning,
control, and improve-
ment;Awareness of Quality
Improvement
3. Explain the difference between manufacturing quality Manufactured product:
of a manufactured product and the quality of a service tangible, measurable,
product compared to specifica-
tions, drawings
Services: intangible, dif-
ficult to measure; usu-
ally measured indirect-
ly-dependent on customer,
quality may change from
person to person.
4. What is the difference between "Big Q" and "little q" Big Q is a system wide ap-
according to Juran? proach and encompasses
the goals of the organiza-
tion. Little q is more limit-
ed in scope and applies to
individual products or cus-
tomers and is usually em-
braced by those in techni-
cal or staff functions.
5.
1/2
Study online at https://quizlet.com/_7ivdzb
1. What is the Deming/Shewart Cycle and why is it useful? Plan-Do-Check(Study)-Act;
used to bring about
change
2. Name two things Juran is known for 10 Steps of Quality
Quality Trilogy (planning,
control, and improve-
ment;Awareness of Quality
Improvement
3. Explain the difference between manufacturing quality Manufactured product:
of a manufactured product and the quality of a service tangible, measurable,
product compared to specifica-
tions, drawings
Services: intangible, dif-
ficult to measure; usu-
ally measured indirect-
ly-dependent on customer,
quality may change from
person to person.
4. What is the difference between "Big Q" and "little q" Big Q is a system wide ap-
according to Juran? proach and encompasses
the goals of the organiza-
tion. Little q is more limit-
ed in scope and applies to
individual products or cus-
tomers and is usually em-
braced by those in techni-
cal or staff functions.
5.
1/2
