omgt 5373- quality management midterm/final

OMGT 5373 - Quality Management Midterm
Study online at https://quizlet.com/_89240m

1. 5 Perceptions of Customer, Product, User, Value, Manufacturing
Quality

2. Customer Per- meeting or exceeding customer expectations
spective

3. Product Perspec- quantities of product attributes
tive

4. User Perspective fitness for the intended use

5. Value Perspective quality vs price

6. Manufacturing conformance to specifications
Perspective

7. Total Quali- The US response, emphasizing not only statistics but approaches that embrace the
ty Management entire organization.
(TQM)

8. big Q, little q Managing for quality in organizational processes has been referred to as _____
while managing product quality has been referred to as _____.

9. Quality Design The degree to which the quality characteristics are embedded into the product or
service.

10. Manufacturing Conformance to specifications to which quality definition?
based

11. A Type of Cost for: Test and Inspection
A. Appraisal
B. External Failure
C. Internal Failure
D. Prevention
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, OMGT 5373 - Quality Management Midterm
Study online at https://quizlet.com/_89240m


12. B Type of Cost for: Returns
A. Appraisal
B. External Failure
C. Internal Failure
D. Prevention

13. D Type of Cost for: Training
A. Appraisal
B. External Failure
C. Internal Failure
D. Prevention

14. A Type of Cost for: Periodically Measuring the Calibration of Instruments
A. Appraisal
B. External Failure
C. Internal Failure
D. Prevention

15. D Type of Cost for: Ensuring a design that can manufactured
A. Appraisal
B. External Failure
C. Internal Failure
D. Prevention

16. B Type of Cost for: Recalls
A. Appraisal
B. External Failure
C. Internal Failure
D. Prevention

17. C Type of Cost for: Scrap
A. Appraisal
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