OMGT 5373- QUALITY MANAGEMENT MIDTERM/FINAL EXAM QUESTIONS AND ANSWERS VERIFIED 100% CORRECT

OMGT 5373- QUALITY MANAGEMENT MIDTERM/FINAL EXAM QUESTIONS AND ANSWERS VERIFIED 100% CORRECT The discipline by which quality characteristics are embedded into the product or service is known as ________. - ANSWER -Quality Design Managing for quality in organizational processes has been referred to as ________ while managing product quality has been referred to as ___________. - ANSWER -big Q, little q ___________ means how well the product or service meets the specifications determined by designers. - ANSWER -Quality Conformance Identify the Quality Guru with their achievement: created 14 points - ANSWER -Deming Identify the Quality Guru with their achievement: wrote "Quality is Free" - ANSWER -Crosby Identify the Quality Guru with their achievement: developed the fishbone diagram - ANSWER -Ishikawa Identify the Quality Guru with their achievement: known for the "Absolutes of Quality Management" - ANSWER -Crosby Identify the Quality Guru with their achievement: known for his "universal breakthrough sequence" - ANSWER -Juran Identify the Quality Guru with their achievement: developed the "Goal Post" theory - ANSWER -Crosby Identify the Quality Guru with their achievement: created SMED - ANSWER -Shingo Identify the Quality Guru with their achievement: known for his "quality trilogy" - ANSWER -Juran Identify the Quality Guru with their achievement: Created the 7 basic problem solving tools - ANSWER -Ishikawa Identify the Quality Guru with their achievement: father of the Toyota Production System - ANSWER -Ohno Identify the Quality Guru with their achievement: popularized the "hidden factory" - ANSWER -Feigenbaum Identify the Quality Guru with their achievement: created the loss function formula - ANSWER -Taguchi Identify the Quality Guru with their achievement: created the poka yoke and "zero quality control" concepts (systems over tools) - ANSWER -Shingo Identify the Quality Guru with their achievement: Wrote the book "Total Quality Control" - ANSWER -Feigenbaum Identify the Quality Guru with their achievement: PDSA Cycle - ANSWER -Deming The functions at left are associated with which Quality Trilogy elements at right? Not an element of the Quality Trilogy - ANSWER -Quality Management The functions at left are associated with which Quality Trilogy elements at right? Troubleshoot process - ANSWER -Quality Control The functions at left are associated with which Quality Trilogy elements at right? Develop process to meet goals - ANSWER -Quality Planning The functions at left are associated with which Quality Trilogy elements at right? Determine customer needs - ANSWER -Quality Planning The functions at left are associated with which Quality Trilogy elements at right? Reduce quality deficiencies - ANSWER -Quality Improvement The functions at left are associated with which Quality Trilogy elements at right? Detect quality excursions - ANSWER -Quality Control The functions at left are associated with which Quality Trilogy elements at right? Design product - ANSWER -Quality Planning The functions at left are associated with which Quality Trilogy elements at right? Identify customers - ANSWER -Quality Planning The main differences between the quality of a manufactured product versus a service are: - ANSWER -The quality of the manufactured product is measured against a specification; the quality of the service is measured based on customer reaction and is typically more labor intensive Match the quality guru with their most-famous definition of quality: Deming - ANSWER -"a predictable degree of uniformity and dependability with a quality standard suited to the customer." Roughly, meeting or exceeding customer expectations.