IOP2606
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: 17 SEPTEMBER 2025
, IOP 2606 – Compulsory Assessment 02
Assessment Number: 02
Closing Date: 17 September 2025
Weighting: 20%
Learning Material: Lessons 6–8
Question 1
Job Enlargement and Job Enrichment as Tools for Enhancing Motivation
Job enlargement and job enrichment are job design strategies that enhance employee
motivation through improved work experiences.
Job enlargement refers to increasing the number of tasks an employee performs,
thereby broadening the scope of their work. By reducing monotony, employees
experience variety and a sense of significance. For example, in a manufacturing
company, instead of only tightening bolts, a worker may also be tasked with assembling
small components, inspecting quality, and packaging products. This horizontal
expansion of tasks can increase engagement and reduce boredom (Herzberg, 1968).
Job enrichment, in contrast, involves giving employees more responsibility, autonomy,
and opportunities for personal growth. It emphasizes vertical expansion, where
employees move beyond routine tasks to decision-making and problem-solving. For
instance, a call center agent who previously only handled inquiries might also be
empowered to resolve customer complaints, track follow-ups, and propose service
improvements. This sense of control and recognition enhances intrinsic motivation
(Hackman & Oldham, 1976).
Both strategies ultimately contribute to higher job satisfaction, commitment, and
productivity when aligned with employee needs and organizational goals.
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: 17 SEPTEMBER 2025
, IOP 2606 – Compulsory Assessment 02
Assessment Number: 02
Closing Date: 17 September 2025
Weighting: 20%
Learning Material: Lessons 6–8
Question 1
Job Enlargement and Job Enrichment as Tools for Enhancing Motivation
Job enlargement and job enrichment are job design strategies that enhance employee
motivation through improved work experiences.
Job enlargement refers to increasing the number of tasks an employee performs,
thereby broadening the scope of their work. By reducing monotony, employees
experience variety and a sense of significance. For example, in a manufacturing
company, instead of only tightening bolts, a worker may also be tasked with assembling
small components, inspecting quality, and packaging products. This horizontal
expansion of tasks can increase engagement and reduce boredom (Herzberg, 1968).
Job enrichment, in contrast, involves giving employees more responsibility, autonomy,
and opportunities for personal growth. It emphasizes vertical expansion, where
employees move beyond routine tasks to decision-making and problem-solving. For
instance, a call center agent who previously only handled inquiries might also be
empowered to resolve customer complaints, track follow-ups, and propose service
improvements. This sense of control and recognition enhances intrinsic motivation
(Hackman & Oldham, 1976).
Both strategies ultimately contribute to higher job satisfaction, commitment, and
productivity when aligned with employee needs and organizational goals.
