TEST BANK FOR SYSTEM ANALYSIS AND DESIGN METHODS - 7TH EDITION BY WHITTEN & BENTLEY

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SYSTEMANALYSISA b b




NDDESIGNMETHOD
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7THEDITIONBYWHI
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TTEN&BENTLEY b b

,Chapter 1 The Context of Systems Analysis and Design Methods
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True/False Questions b




1. An information system is an arrangement of people, data, processes, and information
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technology that interact to collect, process, store, and provide as output the
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information needed to support the organization.
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Answer: True Page: 6 LOD: Easy b b b b b b b




2. An information system must have computer hardware and software to be valid.
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Answer: False Page: 6 LOD: Medium b b b b b b b



Rationale: An information system is an arrangement of people, data, processes, and
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information technology that interact to collect, process, store, and provide as output
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the information needed to support the organization
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3. A management information system can use data provided by a transaction processing
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system.
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Answer: True Page: 6 LOD: Easy b b b b b b b




4. Decision support systems are tailored to the unique information needs of executives.
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Answer: False Page: 7 LOD: Easy b b b b b b b




5. Communication and collaboration systems enhance communication between people b b b b b b b



both inside and outside of the organization.
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Answer: True Page: 7 LOD: Easy b b b b b b b




6. Upper management people typically are the direct users of transaction processing
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systems.
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Answer: False Page: 6-7 LOD: Medium b b b b b b b



Rationale: Upper management people generally use only DSS and EIS.
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7. A stakeholder for an information system is a technical employee working on the
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systems analysis and design.
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Answer: False Page: 7 LOD: Easy b b b b b b b



Rationale: A stakeholder can be anyone who has an interest in the information system.
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, 8. The stakeholders for information systems can be broadly classified into five groups:
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system owners, system users, system designers, system builders, and system
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analysts/project managers.
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Answer: True Page: 7-11 LOD: Easy
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9. An information worker is a person whose jobs include the creation, collection,
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processing, distribution and use of information.
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Answer: True Page: 7 LOD: Easy
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10. System owners are the information system's sponsors and chief advocates, usually
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responsible for funding the project to develop, operate and maintain the information
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system.
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Answer: True Page: 7-8 LOD: Easy
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11. System users are concerned with the functionality the system provides to their jobs
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and the system's ease of learning and ease of use.
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Answer: True Page: 7 LOD: Easy
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12. Internal system users are employees of the businesses for which most information
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systems are built.
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Answer: True Page: 9 LOD: Easy
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13. External system users can include employees of the organization.
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Answer: True Page: 9 LOD: Easy
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14. System designers are technology specialists for information systems.
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Answer: True Page: 10 LOD: Easy
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15. A system builder is a technical specialist who constructs information systems and
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components based on the design specifications generated by the system designers.
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Answer: True Page: 10 LOD: Easy
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16. An applications programmer is an example of a system designer.
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Answer: False Page: 10 LOD: Easy
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, 17. A system analyst is a specialist who studies problems and needs of an organization to
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determine how people, data, processes, and information technology can best
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accomplish improvements for their business.
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Answer: True Page: 11 LOD: Easy
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18. System owners are more concerned with the costs and benefits of an information
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system, while system users are more concerned with the functionality of the system.
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Answer: True Page: 7 LOD: Medium
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19. Clerical and service workers perform most of the day-to-day transaction processing in
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the average business.
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Answer: True Page: 9 LOD: Easy
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20. Clerical and service workers consist largely of business and industrial specialists who
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perform highly skilled and specialized work.
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Answer: False Page: 9 LOD: Easy
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Rationale: Technical and professional staff consists largely of business and industrial
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specialists who perform highly skilled and specialized work. Clerical and service
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workers perform most of the day-to-day transaction processing in the average
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business.
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21. Supervisors are decision makers who tend to focus on day-to-day management issues.
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Answer: True Page: 9 LOD: Easy
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22. Executive managers are decision makers who tend to focus on overall business
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performance and strategic or long-term planning and problem solving.
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Answer: True Page: 9 LOD: Easy
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23. Middle managers are concerned with the day-to-day management issues.
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Answer: False Page: 9 LOD: Medium
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Rationale: Supervisors are concerned with the day-to-day management issues, while
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Middle Managers are concerned with the short-term, tactical management plans and
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problem solving.
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