SCM - FINAL EXAM COMPLETE QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW!!
increased sales, reduced costs - two ways quality improves profitability
operations manager - objective is to build a total quality management
system that identifies and satisfies customer needs
quality - the totality of features and characteristics of a product or service
that bears on its ability to satisfy stated or implied needs
ISO 9000 - a way for a supplier to document its quality procedures
according to internationally recognized standards. Encourages quality
management procedures, detailed documentation, work instructions,
recordkeeping, and risk-based thinking
prevention costs - reducing the potential for defects (ex. training, quality
improvement programs)
appraisal costs - evaluating products, parts, and services (ex. testing, labs,
inspectors)
internal failure costs - producing defective parts or service before delivery
(ex. rework, scrap, downtime)
,external failure costs - defects discovered after delivery (ex. rework,
returned goods, liabilities, lost goodwill, costs to society)
Takumi - A Japanese character that symbolizes a broader dimension than
quality, a deeper process than education, and a more perfect method than
persistence
Total Quality Management (TQM) - Quality emphasis that encompasses the
entire organization, from supplier to customer. Stresses a commitment by
management to have a continuing companywide drive toward excellence in all
aspects of products and services that are important to the customer
Continuous improvement - a commitment to constantly make things better
one step at a time. covers people, equipment, suppliers, materials, and
procedures
Kaizen - describes the ongoing process of unending improvement
Plan, do, check, act - PDCA- version of continuous improvement
Six sigma - -a process, product, or service with an extremely high capability
(99.9997% accuracy)
-a program designed to reduce defects to help lower costs, save time, and
improve customer satisfaction
-a comprehensive system: a strategy, a discipline, and a set of 7 tools
, Define, Measure, Analyze, Improve, Control - DMAIC
DMAIC - 1. Defines projects purpose, scope, and outputs
2. Measures the process and collects data
3. Analyzes the data, ensuring repeatability and reproducibility
4. Improves existing processes and procedures
5. Controls the new process to make sure performance levels are maintained
employee empowerment - getting employees involved in product and
process improvements by building communication networks, developing open,
supportive supervisors, moving responsibility to employees, building a high-
morale organization, and creating formal team structures
Quality circle - group of employees who meet regularly to solve problems.
Trained in planning, problem solving, and statistical methods. Often lead by a
facilitator
Benchmarking - involves selecting a demonstrated standard of products,
services, costs, or practices that represent the very best performance for
processes or activities very similar to your own. Idea is to develop a target at
which to shoot and then to develop a standard or benchmark against which to
compare your performance
Internal benchmarking - when an organization is large enough to have
many divisions or business units, it looks within its own business to try and
determine the best practice or methodology for conducting a particular task
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW!!
increased sales, reduced costs - two ways quality improves profitability
operations manager - objective is to build a total quality management
system that identifies and satisfies customer needs
quality - the totality of features and characteristics of a product or service
that bears on its ability to satisfy stated or implied needs
ISO 9000 - a way for a supplier to document its quality procedures
according to internationally recognized standards. Encourages quality
management procedures, detailed documentation, work instructions,
recordkeeping, and risk-based thinking
prevention costs - reducing the potential for defects (ex. training, quality
improvement programs)
appraisal costs - evaluating products, parts, and services (ex. testing, labs,
inspectors)
internal failure costs - producing defective parts or service before delivery
(ex. rework, scrap, downtime)
,external failure costs - defects discovered after delivery (ex. rework,
returned goods, liabilities, lost goodwill, costs to society)
Takumi - A Japanese character that symbolizes a broader dimension than
quality, a deeper process than education, and a more perfect method than
persistence
Total Quality Management (TQM) - Quality emphasis that encompasses the
entire organization, from supplier to customer. Stresses a commitment by
management to have a continuing companywide drive toward excellence in all
aspects of products and services that are important to the customer
Continuous improvement - a commitment to constantly make things better
one step at a time. covers people, equipment, suppliers, materials, and
procedures
Kaizen - describes the ongoing process of unending improvement
Plan, do, check, act - PDCA- version of continuous improvement
Six sigma - -a process, product, or service with an extremely high capability
(99.9997% accuracy)
-a program designed to reduce defects to help lower costs, save time, and
improve customer satisfaction
-a comprehensive system: a strategy, a discipline, and a set of 7 tools
, Define, Measure, Analyze, Improve, Control - DMAIC
DMAIC - 1. Defines projects purpose, scope, and outputs
2. Measures the process and collects data
3. Analyzes the data, ensuring repeatability and reproducibility
4. Improves existing processes and procedures
5. Controls the new process to make sure performance levels are maintained
employee empowerment - getting employees involved in product and
process improvements by building communication networks, developing open,
supportive supervisors, moving responsibility to employees, building a high-
morale organization, and creating formal team structures
Quality circle - group of employees who meet regularly to solve problems.
Trained in planning, problem solving, and statistical methods. Often lead by a
facilitator
Benchmarking - involves selecting a demonstrated standard of products,
services, costs, or practices that represent the very best performance for
processes or activities very similar to your own. Idea is to develop a target at
which to shoot and then to develop a standard or benchmark against which to
compare your performance
Internal benchmarking - when an organization is large enough to have
many divisions or business units, it looks within its own business to try and
determine the best practice or methodology for conducting a particular task
