RHFAC test questions and answers|Latest 2025/2026
Release| Graded A+| Sure To Pass
1. Rating Score - ANSWER final percentage score on the rating scorecard
calculated by the total earned points divided by the available points, determines
certification level awarded
2. RHF accessibility certified - ANSWER a site that has met the certification
prerequisite and achieved a final rating score of at least 60%
3. RHF accessibility certified gold - ANSWER a site that has met the gold
certification prerequisites and has achieved a final rating score of at least 80%
4. RHFAC rating - ANSWER measure the level of meaningful access of a site and
consists of, 1, on-site visit or review of pre-construction drawings and 2.
Submission of the rating on the RHFAC registry
5. Rating survey - ANSWER questionnaire used to complete the rating
6. Rating survey workbook - ANSWER Excel document to capture and review the
initial results of a rating prior to entry into the RHFAC registry
7. Social model of disability - ANSWER method of looking at the disability
experience considers an individual's needs in the context of wider society.
Focuses on barriers created by society
1
,8. Barriers to Accessibility - ANSWER Accessibility for Ontarians with
Disabilities Act identifies five barriers—attitudinal, architectural and physical,
organizational or systemic, information or communications, technology
9. attitudinal barriers - ANSWER behaviours, perceptions and assumptions that
discriminate against persons with disabilities
10.Assuming a person with a physical disability is not capable of being employed,
11.Assuming a person with hearing loss cannot effectively communicate socially
or in a work setting,
12.Assuming that someone with vision loss cannot navigate public transportation,
city streets or even a filing cabinet,
13.Assuming that a person with mental health issues cannot handle stress.
14.Architectural or Physical - ANSWER elements of buildings or outdoor spaces
that block or limit access to persons with disabilities,
15.Sidewalks, hallways, and doorways that are too narrow for a wheelchair,
scooter or walker,
16.Counters or desks that are too high for persons of short stature or someone
using a wheelchair, or other mobility device, to interact with staff or to carry
out a transaction,
17.Poor lighting that makes it difficult for a person with low vision to see or for
someone who lip-reads or uses sign language,
18.Doorknobs that are difficult to grasp for a person with arthritis, telephones that
are not equipped with telecommunications devices for people who are deaf or
hard of hearing,
19.lack of visual fire alarms could mean that a person with a hearing disability is
working in an area that is unsafe for them.
2
,20.Organizational or Systemic - ANSWER policies, procedures or practices that
discriminate and prevent people with disabilities from participating fully in an
opportunity available to others,
21.An employment equity program that does not provide a hiring process that is
open to people with disabilities:
22.No hiring forms/applications in Braille, large print or other alternative formats,
23.No telephone device for the deaf (TDD) so that people with hearing loss can
talk directly to HR staff,
24.Physically inaccessible offices,
25.Rigid office hours or dress codes
26.Information or communications barriers - ANSWER happen when a person
can't easily understand information,
27.Print that is too small or in a font that is difficult to read,
28.Videos that are not captioned and/or don't have transcriptions,
29.Signs that are not clear or easily understood,
30.Websites that can't be accessed by people who are not able to use a mouse or
view a conventional screen,
31.Handouts or printed material that are available only in hard copies
32.Technology barriers - ANSWER occur when a device or technological platform
is not accessible to its intended audience and cannot be used with an assistive
device,
33.Electronic documents that lack proper formatting and cannot be read by screen-
reading software,
34.Websites that cannot be adjusted for font size and contrast or accessed using
screen-reading software
35.Person first language examples - ANSWER person who is blind, person who is
deaf, person with a disability, person who uses a wheelchair
36.Disability etiquette - ANSWER Ask how you can help
3
, 37.Communication etiquette - ANSWER speak to the person not their assistant,
place yourself at eye level for wheelchair users,
38.RHFAC adjudication - ANSWER rating review process, ensures rating score
and certification level are accurate
39.CSA Group - ANSWER develops accessibility standards (and others)
40.RHFAC registry - ANSWER online system that facilitates the rating and
certification process of a Site
41.Scorecard - ANSWER Rating results generated by the RHFAC Registry, which
is composed of a breakdown of scores received in each category and element of
the RHFAC Rating Survey. It also includes the final rating score, corresponding
certification level and period of certification of the Site
42.Certification prerequisites - ANSWER 1. Accessible public entrance,
43.2. Access to all key functional spaces
44.Gold certification - ANSWER meet prerequisites, score 80% or higher, and
45.Designated accessible parking spaces if parking is provided for site users,
46.access to public transit if site is located in an area serviced by transit,
4
Release| Graded A+| Sure To Pass
1. Rating Score - ANSWER final percentage score on the rating scorecard
calculated by the total earned points divided by the available points, determines
certification level awarded
2. RHF accessibility certified - ANSWER a site that has met the certification
prerequisite and achieved a final rating score of at least 60%
3. RHF accessibility certified gold - ANSWER a site that has met the gold
certification prerequisites and has achieved a final rating score of at least 80%
4. RHFAC rating - ANSWER measure the level of meaningful access of a site and
consists of, 1, on-site visit or review of pre-construction drawings and 2.
Submission of the rating on the RHFAC registry
5. Rating survey - ANSWER questionnaire used to complete the rating
6. Rating survey workbook - ANSWER Excel document to capture and review the
initial results of a rating prior to entry into the RHFAC registry
7. Social model of disability - ANSWER method of looking at the disability
experience considers an individual's needs in the context of wider society.
Focuses on barriers created by society
1
,8. Barriers to Accessibility - ANSWER Accessibility for Ontarians with
Disabilities Act identifies five barriers—attitudinal, architectural and physical,
organizational or systemic, information or communications, technology
9. attitudinal barriers - ANSWER behaviours, perceptions and assumptions that
discriminate against persons with disabilities
10.Assuming a person with a physical disability is not capable of being employed,
11.Assuming a person with hearing loss cannot effectively communicate socially
or in a work setting,
12.Assuming that someone with vision loss cannot navigate public transportation,
city streets or even a filing cabinet,
13.Assuming that a person with mental health issues cannot handle stress.
14.Architectural or Physical - ANSWER elements of buildings or outdoor spaces
that block or limit access to persons with disabilities,
15.Sidewalks, hallways, and doorways that are too narrow for a wheelchair,
scooter or walker,
16.Counters or desks that are too high for persons of short stature or someone
using a wheelchair, or other mobility device, to interact with staff or to carry
out a transaction,
17.Poor lighting that makes it difficult for a person with low vision to see or for
someone who lip-reads or uses sign language,
18.Doorknobs that are difficult to grasp for a person with arthritis, telephones that
are not equipped with telecommunications devices for people who are deaf or
hard of hearing,
19.lack of visual fire alarms could mean that a person with a hearing disability is
working in an area that is unsafe for them.
2
,20.Organizational or Systemic - ANSWER policies, procedures or practices that
discriminate and prevent people with disabilities from participating fully in an
opportunity available to others,
21.An employment equity program that does not provide a hiring process that is
open to people with disabilities:
22.No hiring forms/applications in Braille, large print or other alternative formats,
23.No telephone device for the deaf (TDD) so that people with hearing loss can
talk directly to HR staff,
24.Physically inaccessible offices,
25.Rigid office hours or dress codes
26.Information or communications barriers - ANSWER happen when a person
can't easily understand information,
27.Print that is too small or in a font that is difficult to read,
28.Videos that are not captioned and/or don't have transcriptions,
29.Signs that are not clear or easily understood,
30.Websites that can't be accessed by people who are not able to use a mouse or
view a conventional screen,
31.Handouts or printed material that are available only in hard copies
32.Technology barriers - ANSWER occur when a device or technological platform
is not accessible to its intended audience and cannot be used with an assistive
device,
33.Electronic documents that lack proper formatting and cannot be read by screen-
reading software,
34.Websites that cannot be adjusted for font size and contrast or accessed using
screen-reading software
35.Person first language examples - ANSWER person who is blind, person who is
deaf, person with a disability, person who uses a wheelchair
36.Disability etiquette - ANSWER Ask how you can help
3
, 37.Communication etiquette - ANSWER speak to the person not their assistant,
place yourself at eye level for wheelchair users,
38.RHFAC adjudication - ANSWER rating review process, ensures rating score
and certification level are accurate
39.CSA Group - ANSWER develops accessibility standards (and others)
40.RHFAC registry - ANSWER online system that facilitates the rating and
certification process of a Site
41.Scorecard - ANSWER Rating results generated by the RHFAC Registry, which
is composed of a breakdown of scores received in each category and element of
the RHFAC Rating Survey. It also includes the final rating score, corresponding
certification level and period of certification of the Site
42.Certification prerequisites - ANSWER 1. Accessible public entrance,
43.2. Access to all key functional spaces
44.Gold certification - ANSWER meet prerequisites, score 80% or higher, and
45.Designated accessible parking spaces if parking is provided for site users,
46.access to public transit if site is located in an area serviced by transit,
4
