BUSINESS OF RETAIL OPERATIONS AND PROFIT
CERTIFICATION EXAM WITH ALL CORRECT & 100%
VERIFIED ANSWERS|ALREADY GRADED A+
You are working as an overnight stocker in a high-volume grocery store and come across four tubs of
ice-cream with a sell-by date of two more days. Which of the following should the associate do?
✔Correct Answer-You move the tubs to the front of the case and leave your manager a note, asking
her to remove the items the next day if they don't sell since they will expire the day after that.
A sales associate watches as a shopper exit leaving behind a cart full of merchandise including
perishable items. Which of the following should the associate do? ✔Correct Answer-Put the items
back in the shelves, starting with the perishable items.
A customer orders take-out and hands the server an expired coupon. The restaurant prides itself on
customer service and satisfaction. What should the server do about the coupon? ✔Correct
Answer-Honor the expired coupon and thank the customer.
You are a sales associate at a stationery store and the manager has noticed that yellow pens are not
selling. He asks you to sell 50 yellow pens for $1.00 each. Which of the following is the best action to
achieve this goal? ✔Correct Answer-Offer them to each customer while ringing them up
A customer is walking out of the store and the store alarm goes off notifying store employees that an
electronic article surveillance tag may not have been deactivated. What is the sale associates best
next step? ✔Correct Answer-Stop the customer and ask them to review their receipt to ensure the
item has been purchased. Then, deactivate the tag.
Which of the following is not a cost associated with retailing? ✔Correct Answer-Profit
____________ is a drawing or schematic diagram created to visually represent the store and the way
the merchandise should be displayed on the sales floor. ✔Correct Answer-Planogram
The manager tells all employees that there's been an uptick in shoplifting and asks all sales
associates to keep an eye out. You go around a corner of an aisle and see a woman pick up an
expensive lipstick and put it in her purse without paying for it and she walks out the store doors.
What should you NOT do? ✔Correct Answer-Run after the lady and tell her to give the lipstick back
to you
There are many pricing strategies. Which one describes Keystone pricing? ✔Correct Answer-
Double the cost of an item in order to determine the retail price
On the first snow day of the winter season, a sales associate notices that customers are entering the
store cold and unprepared for the weather. Currently, tables of tank tops and beach accessories are
stationed where the customers enter the store. Which action would be best for the associate to take
to ensure that the customers' needs are being met? ✔Correct Answer-Create an inviting display of
sweaters, scarves, and gloves at the store entrance.
CERTIFICATION EXAM WITH ALL CORRECT & 100%
VERIFIED ANSWERS|ALREADY GRADED A+
You are working as an overnight stocker in a high-volume grocery store and come across four tubs of
ice-cream with a sell-by date of two more days. Which of the following should the associate do?
✔Correct Answer-You move the tubs to the front of the case and leave your manager a note, asking
her to remove the items the next day if they don't sell since they will expire the day after that.
A sales associate watches as a shopper exit leaving behind a cart full of merchandise including
perishable items. Which of the following should the associate do? ✔Correct Answer-Put the items
back in the shelves, starting with the perishable items.
A customer orders take-out and hands the server an expired coupon. The restaurant prides itself on
customer service and satisfaction. What should the server do about the coupon? ✔Correct
Answer-Honor the expired coupon and thank the customer.
You are a sales associate at a stationery store and the manager has noticed that yellow pens are not
selling. He asks you to sell 50 yellow pens for $1.00 each. Which of the following is the best action to
achieve this goal? ✔Correct Answer-Offer them to each customer while ringing them up
A customer is walking out of the store and the store alarm goes off notifying store employees that an
electronic article surveillance tag may not have been deactivated. What is the sale associates best
next step? ✔Correct Answer-Stop the customer and ask them to review their receipt to ensure the
item has been purchased. Then, deactivate the tag.
Which of the following is not a cost associated with retailing? ✔Correct Answer-Profit
____________ is a drawing or schematic diagram created to visually represent the store and the way
the merchandise should be displayed on the sales floor. ✔Correct Answer-Planogram
The manager tells all employees that there's been an uptick in shoplifting and asks all sales
associates to keep an eye out. You go around a corner of an aisle and see a woman pick up an
expensive lipstick and put it in her purse without paying for it and she walks out the store doors.
What should you NOT do? ✔Correct Answer-Run after the lady and tell her to give the lipstick back
to you
There are many pricing strategies. Which one describes Keystone pricing? ✔Correct Answer-
Double the cost of an item in order to determine the retail price
On the first snow day of the winter season, a sales associate notices that customers are entering the
store cold and unprepared for the weather. Currently, tables of tank tops and beach accessories are
stationed where the customers enter the store. Which action would be best for the associate to take
to ensure that the customers' needs are being met? ✔Correct Answer-Create an inviting display of
sweaters, scarves, and gloves at the store entrance.
