TEST BANK
Human Resources Management in Canada
by Gary Dessler
N
U
R
SE
D
O
C
S
,Chapter 1 The Strategic Role of Human Resources Management
1) Human resources management refers to
A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.
Answer: C
Diff: 1 Type: MC Page Ref: 2
N
Topic: The Strategic Role of Human Resources Management
Skill: Recall
2) The knowledge, education, training, skills, and expertise of a firm's workers are known as
U
A) management's philosophy.
B) human capital.
C) physical capital.
R
D) production capital.
E) cultural diversity.
Answer: B
Diff: 1 Type: MC Page Ref: 2
SE
Topic: The Strategic Role of Human Resources Management
Skill: Recall
3) A company uses a system to measure the impact of human resources using complimentary
measures relating to financial results, customers, internal business processes, and human capital
management. This system is known as the
D
A) HRIS.
B) balanced scorecard.
C) Human Capital Index.
D) balanced strategy.
O
E) human capital competency.
Answer: B
Diff: 3 Type: MC Page Ref: 10
Topic: Measuring the Value of HR: Metrics
C
Skill: Applied
S
,4) You have been tasked with building employee engagement at the firm you work for. Strategic
human resources initiatives you would consider implementing include
A) employee recognition programs celebrated monthly.
B) diversity programs particularly for younger employees.
C) opportunities for growth, development, and advancement.
D) job design indicators to measure daily performance.
E) social activities to enhance employee relations.
Answer: C
Diff: 2 Type: MC Page Ref: 7
Topic: Human Resources Manager's Duties
N
Skill: Applied
5) Melanie organizes training for employees. She compared data on the volume of repeat
customer orders before and after the sales team completed a customer relations program to
U
evaluate the effectiveness of the program. What did Melanie collect to complete her evaluation?
A) Metrics
B) Evidence
R
C) Facts
D) Objectives
E) Outcomes
Answer: A
SE
Diff: 2 Type: MC Page Ref: 10
Topic: Measuring the Value of HR: Metrics
Skill: Applied
6) Being completely familiar with employment legislation, HR policies and procedures,
collective agreements, and the outcome of recent arbitration hearings and court decisions is most
D
closely related to which of the following HR activities?
A) Offering advice
B) Formulating policies and procedures
C) Providing services
O
D) Serving as a consultant
E) Serving as a change agent
Answer: A
Diff: 3 Type: MC Page Ref: 5
C
Topic: The Human Resources Movement: Concern for People and Productivity
Skill: Applied
S
, 7) The practice of contracting with outside vendors to handle specified functions on a permanent
basis is known as
A) payroll and benefits administration.
B) outsourcing.
C) labour-management relations.
D) contract administration.
E) hiring temporary employees.
Answer: B
Diff: 1 Type: MC Page Ref: 4
Topic: The Human Resources Movement: Concern for People and Productivity
N
Skill: Recall
8) The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats to maintain a competitive advantage is known as
U
A) objectives.
B) environmental scanning.
C) strategy.
R
D) policies and procedures.
E) SWOT.
Answer: C
Diff: 1 Type: MC Page Ref: 8
SE
Topic: Human Resource Manager's Duties
Skill: Recall
9) Rita is the HR Director of a manufacturing company. She recently undertook research to
identify competitor compensation and incentive plans, information about pending legislative
changes, and availability of talent in the labour market for the upcoming strategic planning
D
meeting. Rita was conducting
A) an employee engagement survey.
B) an external opportunities/threats study.
C) environmental scanning.
O
D) an external market survey.
E) an environmental study.
Answer: C
Diff: 3 Type: MC Page Ref: 8
C
Topic: Human Resource Manager's Duties
Skill: Applied
S
Human Resources Management in Canada
by Gary Dessler
N
U
R
SE
D
O
C
S
,Chapter 1 The Strategic Role of Human Resources Management
1) Human resources management refers to
A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.
Answer: C
Diff: 1 Type: MC Page Ref: 2
N
Topic: The Strategic Role of Human Resources Management
Skill: Recall
2) The knowledge, education, training, skills, and expertise of a firm's workers are known as
U
A) management's philosophy.
B) human capital.
C) physical capital.
R
D) production capital.
E) cultural diversity.
Answer: B
Diff: 1 Type: MC Page Ref: 2
SE
Topic: The Strategic Role of Human Resources Management
Skill: Recall
3) A company uses a system to measure the impact of human resources using complimentary
measures relating to financial results, customers, internal business processes, and human capital
management. This system is known as the
D
A) HRIS.
B) balanced scorecard.
C) Human Capital Index.
D) balanced strategy.
O
E) human capital competency.
Answer: B
Diff: 3 Type: MC Page Ref: 10
Topic: Measuring the Value of HR: Metrics
C
Skill: Applied
S
,4) You have been tasked with building employee engagement at the firm you work for. Strategic
human resources initiatives you would consider implementing include
A) employee recognition programs celebrated monthly.
B) diversity programs particularly for younger employees.
C) opportunities for growth, development, and advancement.
D) job design indicators to measure daily performance.
E) social activities to enhance employee relations.
Answer: C
Diff: 2 Type: MC Page Ref: 7
Topic: Human Resources Manager's Duties
N
Skill: Applied
5) Melanie organizes training for employees. She compared data on the volume of repeat
customer orders before and after the sales team completed a customer relations program to
U
evaluate the effectiveness of the program. What did Melanie collect to complete her evaluation?
A) Metrics
B) Evidence
R
C) Facts
D) Objectives
E) Outcomes
Answer: A
SE
Diff: 2 Type: MC Page Ref: 10
Topic: Measuring the Value of HR: Metrics
Skill: Applied
6) Being completely familiar with employment legislation, HR policies and procedures,
collective agreements, and the outcome of recent arbitration hearings and court decisions is most
D
closely related to which of the following HR activities?
A) Offering advice
B) Formulating policies and procedures
C) Providing services
O
D) Serving as a consultant
E) Serving as a change agent
Answer: A
Diff: 3 Type: MC Page Ref: 5
C
Topic: The Human Resources Movement: Concern for People and Productivity
Skill: Applied
S
, 7) The practice of contracting with outside vendors to handle specified functions on a permanent
basis is known as
A) payroll and benefits administration.
B) outsourcing.
C) labour-management relations.
D) contract administration.
E) hiring temporary employees.
Answer: B
Diff: 1 Type: MC Page Ref: 4
Topic: The Human Resources Movement: Concern for People and Productivity
N
Skill: Recall
8) The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats to maintain a competitive advantage is known as
U
A) objectives.
B) environmental scanning.
C) strategy.
R
D) policies and procedures.
E) SWOT.
Answer: C
Diff: 1 Type: MC Page Ref: 8
SE
Topic: Human Resource Manager's Duties
Skill: Recall
9) Rita is the HR Director of a manufacturing company. She recently undertook research to
identify competitor compensation and incentive plans, information about pending legislative
changes, and availability of talent in the labour market for the upcoming strategic planning
D
meeting. Rita was conducting
A) an employee engagement survey.
B) an external opportunities/threats study.
C) environmental scanning.
O
D) an external market survey.
E) an environmental study.
Answer: C
Diff: 3 Type: MC Page Ref: 8
C
Topic: Human Resource Manager's Duties
Skill: Applied
S
