LAFD Week 12 Exam - Conflict
Resolution with complete answers
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, the Fire Chief's expectation is that all members govern their behavior through
abiding by all City policies, the Department's Core Values, Code of Conduct, and DPPH, and
embrace our _____________* - correct answer ✔✔Mission Statement
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, when conflicts and/or disagreements occur at the workplace that lead to
disruptions in the work environment, immediate supervisors shall do all the following except:*
Direct employees to immediately cease in the engaged activity.
Attempt to resolve the issue and provide clear expectations.
Investigate the incident and determine who is at fault.
Make immediate notification to their respective supervisor.
Document the incident by utilizing the Complaint Tracking System (CTS). - correct answer
✔✔Investigate the incident and determine who is at fault.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, when conflicts and/or disagreements occur at the workplace that lead to
disruptions in the work environment, immediate supervisors shall do all the following except:*
All members shall be given immediate review and understanding of the Department's zero
tolerance policy toward discrimination, harassment, and retaliation as noted in the
Department's DPPH.
Document and journalize the dates and times of when the above recommendations have been
directed or completed by the immediate supervisor.
, Consider if the Department's Mediation program can be of assistance.
Notify members of their Firefighter Bill of Rights.
All of the above are correct. - correct answer ✔✔Notify members of their Firefighter Bill of
Rights.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, next Level Supervisors (Battalion Chief/Section Commander) Responsibilities
are to*
enforce discipline.
interrogate all parties involved.
detail members out of the station if necessary.
counsel the members involved.
ensure the incident is documented and placed into CTS. - correct answer ✔✔ensure the
incident is documented and placed into CTS.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, the _________________ serves as the Department's Personnel
Officer/Designee and will make appropriate notification to Medical Services Division for the
Workplace Assessment* - correct answer ✔✔Risk Management Section Battalion Chief
DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT states
that with _____________, conflict resolution begins before the struggle occurs.* - correct
answer ✔✔good leadership
DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT states that the
Professional Standards Division's (PSD) primary function is to conduct and ensure thorough
investigations, consistency in the application of discipline and compliance with the provisions of
the*
Resolution with complete answers
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, the Fire Chief's expectation is that all members govern their behavior through
abiding by all City policies, the Department's Core Values, Code of Conduct, and DPPH, and
embrace our _____________* - correct answer ✔✔Mission Statement
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, when conflicts and/or disagreements occur at the workplace that lead to
disruptions in the work environment, immediate supervisors shall do all the following except:*
Direct employees to immediately cease in the engaged activity.
Attempt to resolve the issue and provide clear expectations.
Investigate the incident and determine who is at fault.
Make immediate notification to their respective supervisor.
Document the incident by utilizing the Complaint Tracking System (CTS). - correct answer
✔✔Investigate the incident and determine who is at fault.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, when conflicts and/or disagreements occur at the workplace that lead to
disruptions in the work environment, immediate supervisors shall do all the following except:*
All members shall be given immediate review and understanding of the Department's zero
tolerance policy toward discrimination, harassment, and retaliation as noted in the
Department's DPPH.
Document and journalize the dates and times of when the above recommendations have been
directed or completed by the immediate supervisor.
, Consider if the Department's Mediation program can be of assistance.
Notify members of their Firefighter Bill of Rights.
All of the above are correct. - correct answer ✔✔Notify members of their Firefighter Bill of
Rights.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, next Level Supervisors (Battalion Chief/Section Commander) Responsibilities
are to*
enforce discipline.
interrogate all parties involved.
detail members out of the station if necessary.
counsel the members involved.
ensure the incident is documented and placed into CTS. - correct answer ✔✔ensure the
incident is documented and placed into CTS.
According to DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK
ENVIRONMENT, the _________________ serves as the Department's Personnel
Officer/Designee and will make appropriate notification to Medical Services Division for the
Workplace Assessment* - correct answer ✔✔Risk Management Section Battalion Chief
DB 19-14 - MANAGING CONFLICTS AND DISAGREEMENTS IN THE WORK ENVIRONMENT states
that with _____________, conflict resolution begins before the struggle occurs.* - correct
answer ✔✔good leadership
DB 21-04 - PROGRESSIVE ENGAGEMENT IN PERSONNEL MANAGEMENT states that the
Professional Standards Division's (PSD) primary function is to conduct and ensure thorough
investigations, consistency in the application of discipline and compliance with the provisions of
the*
