State Farm Independent Auto Exam
QUESTIONS AND Answers ALL
100%
VERIFIED
Select Service Program - ANS>>In some market areas, repairers have been
selected to participate in State Farm's Select Service Program. The program
is designed to enhance claim service, increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
Paintless Dent repair - ANS>>Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal of hail dents or other
types of damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized
tools to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel,
depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur
when an outer panel strikes (or is struck by) an object that has not
compromised the finish of the panel. Since the outer finish of the panel has
not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
Determining Repair Costs - ANS>>The prices we pay for most repair
operations will be determined from printed or electronic
, collision estimating guides and repair facility survey results. However, it is
not possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in the
local market to repair the vehicle in a quality manner.
Estimats are based on - ANS>>Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is
charged by a majority of the repair market in a given area.
Contracts with repairers - ANS>>We do not enter into contracts with
repairers on individual repair jobs on a fixed or "contract" repair job basis.
We pay for the estimated cost of repair based on physical damage caused as
a
result of the loss.
Freight Charges - ANS>>Similarly, if freight charges are submitted to State
Farm for payment, payment should normally be resisted. Freight charges are
not considered as part of actual repair costs and are generally aligned with
an expense a repairer or dealership may incur as a result of operating the
repair facility business. If a circumstance arises that may warrant additional
consideration, local management should contact their assigned Estimatics
consultant.
Minimum Cost - ANS>>Establishing minimum costs or authority levels can
provide a realistic measure of repair costs for items such as the number of
hours allowed for a complete refinish job, material costs, or similar items.
Publication of survey information - ANS>>We will not knowingly violate that
confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary - ANS>>State Farm will pay claims based upon reasonable,
competitive prices for repairs necessary to
.
QUESTIONS AND Answers ALL
100%
VERIFIED
Select Service Program - ANS>>In some market areas, repairers have been
selected to participate in State Farm's Select Service Program. The program
is designed to enhance claim service, increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
Paintless Dent repair - ANS>>Paintless Dent Repair (PDR) is an industry
recognized repair process that involves the removal of hail dents or other
types of damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized
tools to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel,
depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel
appearance
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur
when an outer panel strikes (or is struck by) an object that has not
compromised the finish of the panel. Since the outer finish of the panel has
not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective
manner.
Determining Repair Costs - ANS>>The prices we pay for most repair
operations will be determined from printed or electronic
, collision estimating guides and repair facility survey results. However, it is
not possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in the
local market to repair the vehicle in a quality manner.
Estimats are based on - ANS>>Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is
charged by a majority of the repair market in a given area.
Contracts with repairers - ANS>>We do not enter into contracts with
repairers on individual repair jobs on a fixed or "contract" repair job basis.
We pay for the estimated cost of repair based on physical damage caused as
a
result of the loss.
Freight Charges - ANS>>Similarly, if freight charges are submitted to State
Farm for payment, payment should normally be resisted. Freight charges are
not considered as part of actual repair costs and are generally aligned with
an expense a repairer or dealership may incur as a result of operating the
repair facility business. If a circumstance arises that may warrant additional
consideration, local management should contact their assigned Estimatics
consultant.
Minimum Cost - ANS>>Establishing minimum costs or authority levels can
provide a realistic measure of repair costs for items such as the number of
hours allowed for a complete refinish job, material costs, or similar items.
Publication of survey information - ANS>>We will not knowingly violate that
confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary - ANS>>State Farm will pay claims based upon reasonable,
competitive prices for repairs necessary to
.
