full test bank for
managing and using information systems
5th edition
by kerie complete chapters 1-12
,table of contents
chapter 1, the information systems strategy triangle .......................................... 3
chapter 2, strategic use of information resources.............................................. 20
chapter 3, organizational strategy and information systems ............................ 39
chapter 4, information systems and the design of work .................................... 57
chapter 5, information systems and managing business processes ................... 76
chapter 6, architecture and infrastructure ........................................................ 96
chapter 7, the business of it ............................................................................ 117
chapter 8, governance of the information systems organization ..................... 141
chapter 9, information systems sourcing ......................................................... 161
chapter 10, managing it projects .................................................................... 180
chapter 11, knowledge management, business intelligence, and analytics ..... 198
chapter 12, using information ethically ........................................................... 216
,chapter 1, the information systems strategy triangle
multiple choice
1. all of the following are identified causes of the 2010 deepwater horizon oil
spill except for:
a) repeated failure to follow safety procedures
b) the alignment of the information systems strategy triangle
c) the failure of automated systems
d) the leadership and organizational culture at bp
e) inadequate quality standards
CORRECT ANSWER>b (medium) response: see page 23-24
2. a general manager should:
a) rely on is personnel to make is decisions
b) ignore how is are used and managed
c) have a deep technical knowledge of is
d) understand the use and consequences of technologies relevant to the
business
e) not be expected to ask or understand technology related questions
CORRECT ANSWER>d (easy)
response: see page 26,32
,3. when a company’s business strategy and technology strategy are
intertwined, this situation is known as .
a. convergence
b. alignment
c. dynamic
d. differentiation
e. technologically adjusted
CORRECT ANSWER>a (hard)
response: see page 25-26
4. organizational, cultural, and control variables are considered the used
by decision makers to effect change in their organization.
a. collaboration tools
b. managerial levers
c. events
d. is
e. organization objectives
CORRECT ANSWER>b (hard) response: see page 35
5. the is a plan articulating where a business seeks to go and how it
expects to get there.
,a. vision statement
b. mission statement
c. stakeholder statement
d. stockholder statement
e. business strategy
CORRECT ANSWER>e (medium) response: see page 27
6. organizations seek to gain a competitive advantage by differentiation,
cost, or
.
a. service
b. focus
c. profit
d. value
e. speed
CORRECT ANSWER>b (easy) response: see page 29
7. google has disrupted a number of industries, particularly the advertising
and software industries. google's ability to quickly and aggressively provide new
products and services is best described by:
a. porter’s generic strategies
,b. the hypercompetition model
c. the information systems strategy triangle
d. the social business strategy
e. customer relationship management
CORRECT ANSWER>b (easy) response: see page 31
8. through the use of various technologies, a ski resort tracks the slopes each
customer skis and the times he or she skis them. skiers then have the ability to
view this information online, and can choose to seamlessly share their
accomplishments on facebook. in addition, photographers positioned at the
resort post pictures on facebook for the skier. this ski resort has worked hard to
develop a strong:
a. is strategy
b. social business strategy
c. business strategy
d. organizational strategy
e. customer strategy
CORRECT ANSWER>b (hard) resposne: see page 33
9. the organizational strategy should ideally the is strategy.
a. drive
b. complement
, c. dictate
d. ignore
e. sustain
CORRECT ANSWER>b (easy) response: see page 25
10. the general manager for a retail clothing outlet was recently cited as
saying, “it is the cornerstone of our company. all of our decisions are based on
the sophisticated systems that we have deployed throughout our organization.
it drives our decisions.” what position should the manager hold regarding it and
its influence on decision making?
a. it should drive business decisions.
b. organizational goals should drive it decisions.
c. organizational strategy should drive is decision making.
d. business strategy should drive is decision making
e. all strategy should be driven by it strategy.
CORRECT ANSWER>d (hard) response: see page 32
11. to remain competitive, an organization’s business strategy must adapt
and respond to all of the following variables. which variable in particular does is
help to determine?
a. market forces
b. customer demands
c. the capabilities of the organization
d. the organization’s mission
managing and using information systems
5th edition
by kerie complete chapters 1-12
,table of contents
chapter 1, the information systems strategy triangle .......................................... 3
chapter 2, strategic use of information resources.............................................. 20
chapter 3, organizational strategy and information systems ............................ 39
chapter 4, information systems and the design of work .................................... 57
chapter 5, information systems and managing business processes ................... 76
chapter 6, architecture and infrastructure ........................................................ 96
chapter 7, the business of it ............................................................................ 117
chapter 8, governance of the information systems organization ..................... 141
chapter 9, information systems sourcing ......................................................... 161
chapter 10, managing it projects .................................................................... 180
chapter 11, knowledge management, business intelligence, and analytics ..... 198
chapter 12, using information ethically ........................................................... 216
,chapter 1, the information systems strategy triangle
multiple choice
1. all of the following are identified causes of the 2010 deepwater horizon oil
spill except for:
a) repeated failure to follow safety procedures
b) the alignment of the information systems strategy triangle
c) the failure of automated systems
d) the leadership and organizational culture at bp
e) inadequate quality standards
CORRECT ANSWER>b (medium) response: see page 23-24
2. a general manager should:
a) rely on is personnel to make is decisions
b) ignore how is are used and managed
c) have a deep technical knowledge of is
d) understand the use and consequences of technologies relevant to the
business
e) not be expected to ask or understand technology related questions
CORRECT ANSWER>d (easy)
response: see page 26,32
,3. when a company’s business strategy and technology strategy are
intertwined, this situation is known as .
a. convergence
b. alignment
c. dynamic
d. differentiation
e. technologically adjusted
CORRECT ANSWER>a (hard)
response: see page 25-26
4. organizational, cultural, and control variables are considered the used
by decision makers to effect change in their organization.
a. collaboration tools
b. managerial levers
c. events
d. is
e. organization objectives
CORRECT ANSWER>b (hard) response: see page 35
5. the is a plan articulating where a business seeks to go and how it
expects to get there.
,a. vision statement
b. mission statement
c. stakeholder statement
d. stockholder statement
e. business strategy
CORRECT ANSWER>e (medium) response: see page 27
6. organizations seek to gain a competitive advantage by differentiation,
cost, or
.
a. service
b. focus
c. profit
d. value
e. speed
CORRECT ANSWER>b (easy) response: see page 29
7. google has disrupted a number of industries, particularly the advertising
and software industries. google's ability to quickly and aggressively provide new
products and services is best described by:
a. porter’s generic strategies
,b. the hypercompetition model
c. the information systems strategy triangle
d. the social business strategy
e. customer relationship management
CORRECT ANSWER>b (easy) response: see page 31
8. through the use of various technologies, a ski resort tracks the slopes each
customer skis and the times he or she skis them. skiers then have the ability to
view this information online, and can choose to seamlessly share their
accomplishments on facebook. in addition, photographers positioned at the
resort post pictures on facebook for the skier. this ski resort has worked hard to
develop a strong:
a. is strategy
b. social business strategy
c. business strategy
d. organizational strategy
e. customer strategy
CORRECT ANSWER>b (hard) resposne: see page 33
9. the organizational strategy should ideally the is strategy.
a. drive
b. complement
, c. dictate
d. ignore
e. sustain
CORRECT ANSWER>b (easy) response: see page 25
10. the general manager for a retail clothing outlet was recently cited as
saying, “it is the cornerstone of our company. all of our decisions are based on
the sophisticated systems that we have deployed throughout our organization.
it drives our decisions.” what position should the manager hold regarding it and
its influence on decision making?
a. it should drive business decisions.
b. organizational goals should drive it decisions.
c. organizational strategy should drive is decision making.
d. business strategy should drive is decision making
e. all strategy should be driven by it strategy.
CORRECT ANSWER>d (hard) response: see page 32
11. to remain competitive, an organization’s business strategy must adapt
and respond to all of the following variables. which variable in particular does is
help to determine?
a. market forces
b. customer demands
c. the capabilities of the organization
d. the organization’s mission
