PGA PGM 3.0 - Level 3 Practice
Questions - Facility Management Exam
Questions and Answers (Solved Papers)
When should a manager address performance gaps if an
issue arises regarding a performer's work? - Correct
Answers ✅If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a
performer is learning something new? - Correct Answers
✅Start simply, basics first.
What expectations should a manager's performance
standards reflect? - Correct Answers ✅Quality, timeliness,
and initiative
What element of the performance system describes the job
task? - Correct Answers ✅Performance expectations
What is the recommended guideline a manager should use if
an employee's actual performance differs from expected
performance? - Correct Answers ✅The performance
system
How should resources be allocated to avoid overwhelming a
performer? - Correct Answers ✅Make performer aware of
available recourses. Involve performer in allocation.
,PGA PGM 3.0 - Level 3 Practice
Questions - Facility Management Exam
Questions and Answers (Solved Papers)
What types of resources are needed to carry out the facility's
mission and financial goals? - Correct Answers ✅Material,
physical, human, financial, and time based
The golf shop merchandise operation is underperforming to
revenue projections and inventory management challenges
are occurring. What type of resources could best resolve
these problems? - Correct Answers ✅Material, physical,
and human
Which element of the performance system is being utilized
when managers communicate the information needed for a
performer to complete a task? - Correct Answers
✅Performance expectations
Why would an audible thermometer need to be used to
identify the appropriate temperature of food related to input?
- Correct Answers ✅Audible thermometer is cue for action.
Input is signal for action. Consists of cues that are presented
in the system.
A hydraulic leak is discovered when using a triplex mower on
the greens. What type of input amplifier can be implemented
to minimize the problem? - Correct Answers ✅Provide on
the spot coaching, develop a checklist, or job aide that is
easily accessible
, PGA PGM 3.0 - Level 3 Practice
Questions - Facility Management Exam
Questions and Answers (Solved Papers)
What is defined as the information, circumstances, or events
that signal a performer to tale the appropriate action? -
Correct Answers ✅Input
When conducting a junior event, twenty juniors pre-registered
and forty-five attended on the day of the event. This
prompted the facility to increase the professional staff by two
teachers to accommodate the volume of juniors. In this
example, what type of input signaled appropriate action? -
Correct Answers ✅Circumstance
What should a manager do when a performer has difficulty
recognizing when to take action on a specific task? - Correct
Answers ✅The manager may need to amplify the input to
make sure that is it noticed.
What type of consequence happens when a chef experiences
gratification after presenting an elegant surf and turf dinner
during the ladies' member-guest event? - Correct Answers
✅Internal (psychological)
A team member who set the hole locations accurately and
efficiently is assigned to routinely complete this maintenance
task. What is the potential result of this situation. - Correct
Answers ✅Positive consequence
Questions - Facility Management Exam
Questions and Answers (Solved Papers)
When should a manager address performance gaps if an
issue arises regarding a performer's work? - Correct
Answers ✅If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a
performer is learning something new? - Correct Answers
✅Start simply, basics first.
What expectations should a manager's performance
standards reflect? - Correct Answers ✅Quality, timeliness,
and initiative
What element of the performance system describes the job
task? - Correct Answers ✅Performance expectations
What is the recommended guideline a manager should use if
an employee's actual performance differs from expected
performance? - Correct Answers ✅The performance
system
How should resources be allocated to avoid overwhelming a
performer? - Correct Answers ✅Make performer aware of
available recourses. Involve performer in allocation.
,PGA PGM 3.0 - Level 3 Practice
Questions - Facility Management Exam
Questions and Answers (Solved Papers)
What types of resources are needed to carry out the facility's
mission and financial goals? - Correct Answers ✅Material,
physical, human, financial, and time based
The golf shop merchandise operation is underperforming to
revenue projections and inventory management challenges
are occurring. What type of resources could best resolve
these problems? - Correct Answers ✅Material, physical,
and human
Which element of the performance system is being utilized
when managers communicate the information needed for a
performer to complete a task? - Correct Answers
✅Performance expectations
Why would an audible thermometer need to be used to
identify the appropriate temperature of food related to input?
- Correct Answers ✅Audible thermometer is cue for action.
Input is signal for action. Consists of cues that are presented
in the system.
A hydraulic leak is discovered when using a triplex mower on
the greens. What type of input amplifier can be implemented
to minimize the problem? - Correct Answers ✅Provide on
the spot coaching, develop a checklist, or job aide that is
easily accessible
, PGA PGM 3.0 - Level 3 Practice
Questions - Facility Management Exam
Questions and Answers (Solved Papers)
What is defined as the information, circumstances, or events
that signal a performer to tale the appropriate action? -
Correct Answers ✅Input
When conducting a junior event, twenty juniors pre-registered
and forty-five attended on the day of the event. This
prompted the facility to increase the professional staff by two
teachers to accommodate the volume of juniors. In this
example, what type of input signaled appropriate action? -
Correct Answers ✅Circumstance
What should a manager do when a performer has difficulty
recognizing when to take action on a specific task? - Correct
Answers ✅The manager may need to amplify the input to
make sure that is it noticed.
What type of consequence happens when a chef experiences
gratification after presenting an elegant surf and turf dinner
during the ladies' member-guest event? - Correct Answers
✅Internal (psychological)
A team member who set the hole locations accurately and
efficiently is assigned to routinely complete this maintenance
task. What is the potential result of this situation. - Correct
Answers ✅Positive consequence
