N4410 Exam Study Questions with complete
solutions
Systems Thinking
- ability to see big picture
- impact goes both ways
- Macrosystem--> Mesosystem--> Microsystem--> YOU
Microsystem
a setting with particular physical characteristics, resources, patterns of activities, roles, and
interpersonal relations experienced by the developing person.
What is a Clinical Microsystem?
A small group of professionals who work together on a regular basis, or as needed, to provide
care to discrete populations of patients.
What is the smallest functional unit within a healthcare system?
Clinical Microsystems, where care is directly delivered to patients.
What elements are included in a Clinical Microsystem?
A team of healthcare professionals, patients, processes, and technologies that work together to
achieve specific clinical outcomes.
A typical clinical microsystems includes
Personnel and other
Personnel
,Patient(client)
staff nurses
AP
charge nurse
nurse management
providers
Alies health personnel
therapists
radiology techs
chaplain
security
environmental services
patient's family
Other
mission
vision
vales
cultures
policies
staffing models
mission
what the organization is meant to do
,vision
what organization aspires to be
values
characteristics on how to achieve the mission and vision
Goals of communication
Instrumental goal
relational goal
identity goal
Instrumental goal
focus on the interaction, what we want to happen
- why are we talking
ex: teacher in class: interact with students and make students effective communicators
Relational goal
building and maintaining relationship
ex: let students know that teacher is here to help us succeed and know what he is talking about so
students engage with content and trust the teacher to explain concept to students
identity goal
enhance identity of the other person and ourself
ex: teacher what's students to identify as good communicators
Transactional Model of communication
, - communication does not take place in a vacuum
- many factors affect communication
- communication process is irreversible and contextual
remembers CONTEXT when communicating
Context
The circumstances, atmosphere, attitudes, and events surrounding a text.
field of experience
a mutually shared understanding and knowledge that the sender and receiver apply to the
message so that it can be communicated effectively during the communication process
competence
having enough skills to do something
- people have difference levels of competence
Noise
actual and figurative noise between communication
Channels of Communication
- in person
- phone
- voicemail
- text
- email
solutions
Systems Thinking
- ability to see big picture
- impact goes both ways
- Macrosystem--> Mesosystem--> Microsystem--> YOU
Microsystem
a setting with particular physical characteristics, resources, patterns of activities, roles, and
interpersonal relations experienced by the developing person.
What is a Clinical Microsystem?
A small group of professionals who work together on a regular basis, or as needed, to provide
care to discrete populations of patients.
What is the smallest functional unit within a healthcare system?
Clinical Microsystems, where care is directly delivered to patients.
What elements are included in a Clinical Microsystem?
A team of healthcare professionals, patients, processes, and technologies that work together to
achieve specific clinical outcomes.
A typical clinical microsystems includes
Personnel and other
Personnel
,Patient(client)
staff nurses
AP
charge nurse
nurse management
providers
Alies health personnel
therapists
radiology techs
chaplain
security
environmental services
patient's family
Other
mission
vision
vales
cultures
policies
staffing models
mission
what the organization is meant to do
,vision
what organization aspires to be
values
characteristics on how to achieve the mission and vision
Goals of communication
Instrumental goal
relational goal
identity goal
Instrumental goal
focus on the interaction, what we want to happen
- why are we talking
ex: teacher in class: interact with students and make students effective communicators
Relational goal
building and maintaining relationship
ex: let students know that teacher is here to help us succeed and know what he is talking about so
students engage with content and trust the teacher to explain concept to students
identity goal
enhance identity of the other person and ourself
ex: teacher what's students to identify as good communicators
Transactional Model of communication
, - communication does not take place in a vacuum
- many factors affect communication
- communication process is irreversible and contextual
remembers CONTEXT when communicating
Context
The circumstances, atmosphere, attitudes, and events surrounding a text.
field of experience
a mutually shared understanding and knowledge that the sender and receiver apply to the
message so that it can be communicated effectively during the communication process
competence
having enough skills to do something
- people have difference levels of competence
Noise
actual and figurative noise between communication
Channels of Communication
- in person
- phone
- voicemail
- text
