PN 1002 Exam Questions and Answers Fully Solved Latest Update 2025-2026
empirical - Answers making objective observations
Personal - Answers connecting with patients
Aesthetic - Answers personalizing interventions based on patient needs
Ethical - Answers basing care on ethical standards of practice
Communication involves - Answers eye contact, listening/talking, touch, body language
Factors affecting organization - Answers similarity and stereotyping
Similarity - Answers the way we group or organize according to similarity
Stereotyping - Answers exaggerated beliefs associated with a categorizing system
interpretation - Answers expectations, knowledge, assumptions about human behaviour,
feelings
Influences on perception - Answers physiological influences, sense
Perception check - Answers a clearly stated observation, at least two possible interpretations of
what was observed, request for feedback (either stated or implied)
types of communication deficits - Answers hearing loss, vision loss, cognitive processing
concerns, mental health issues, sensory deprivations
nursing aim - Answers maximize our clients ability to successfully communicate and to interact
with the health care system to ensure optimal health and quality of life
communication deficit - Answers impairment in the ability to receive, send, process, and
comprehend concepts or verbal, nonverbal, and graphic symbol systems
Situational factors that affect client's responses - Answers anxiety/fear, pain, altered stimuli,
sleep deprivations, unmet physiological needs such as thirst, losing track of time, multiple life
changes, multiple care providers, immobility, frequent diagnostic procedures, lack of easily
understood information.
communication with hearing impaired - Answers face client, minimize distractions, speak
distinctly, gestures and facial expression, use of written materials and assistive devices,
encourage verbalize
communication with visually impaired - Answers orient client to environment, use touch
effectively, allow for client to hold arm when walking, utilize low-vision resources, compensate
for nonverbal aspect of message
, communication with a person with speech and language deficit - Answers speak slowly with
simple sentences, allow extra time, one topic and question at a time, encourage communication
efforts, use technology appropriately, referrals as needed.
communication with a person with mental-processing deficit - Answers earning delays, mental
disorders
clients with decreased consciousness - Answers treat like client understands, orient frequently,
provide familiar objects, explain noises-procedures-equipment, encourage family interaction,
use technology to enhance commincation
what is conflict - Answers disagreement arising from differences in attitudes values, or needs in
which the actions of one party frustrate the ability of the other to achieve their expected goals,
can have positive impact, inevitable, create stress and or tension
cause of conflict - Answers communication issues, psychological issues, cultural
differences/misunderstanding
conflict and violence - Answers conflict can escalate to violent threats and actions, health care
workers are at risk for violence
five styles of responses to conflict - Answers avoidance, accommodation, competition,
compromise, collaboration
outcomes of conflict - Answers positive growth, dysfunction
personal safety - Answers do not stay in a dangerous situation, get help, facility procedures
CARE - Answers Clarify the behaviour that is a problem
Articulate why the behaviour is a problem
Request a change in the problem behaviour
Evaluate progress
avoiding violent behaviours a nurse should - Answers maintain self-control, monitor nonverbal
behaviours, verbally de-escalate, contain the situation, debrief-analyze and report
Clinical Encounters with Angry Clients - Answers recognize signs of anger, defuse hostility,
prevent escalation of conflict
culture - Answers Beliefs, customs, and traditions of a specific group of people.
cultural patterns - Answers socially transmitted and important determinants of health-related
beliefs
cultural diversity - Answers variations among cultural groups, occur both within and across
empirical - Answers making objective observations
Personal - Answers connecting with patients
Aesthetic - Answers personalizing interventions based on patient needs
Ethical - Answers basing care on ethical standards of practice
Communication involves - Answers eye contact, listening/talking, touch, body language
Factors affecting organization - Answers similarity and stereotyping
Similarity - Answers the way we group or organize according to similarity
Stereotyping - Answers exaggerated beliefs associated with a categorizing system
interpretation - Answers expectations, knowledge, assumptions about human behaviour,
feelings
Influences on perception - Answers physiological influences, sense
Perception check - Answers a clearly stated observation, at least two possible interpretations of
what was observed, request for feedback (either stated or implied)
types of communication deficits - Answers hearing loss, vision loss, cognitive processing
concerns, mental health issues, sensory deprivations
nursing aim - Answers maximize our clients ability to successfully communicate and to interact
with the health care system to ensure optimal health and quality of life
communication deficit - Answers impairment in the ability to receive, send, process, and
comprehend concepts or verbal, nonverbal, and graphic symbol systems
Situational factors that affect client's responses - Answers anxiety/fear, pain, altered stimuli,
sleep deprivations, unmet physiological needs such as thirst, losing track of time, multiple life
changes, multiple care providers, immobility, frequent diagnostic procedures, lack of easily
understood information.
communication with hearing impaired - Answers face client, minimize distractions, speak
distinctly, gestures and facial expression, use of written materials and assistive devices,
encourage verbalize
communication with visually impaired - Answers orient client to environment, use touch
effectively, allow for client to hold arm when walking, utilize low-vision resources, compensate
for nonverbal aspect of message
, communication with a person with speech and language deficit - Answers speak slowly with
simple sentences, allow extra time, one topic and question at a time, encourage communication
efforts, use technology appropriately, referrals as needed.
communication with a person with mental-processing deficit - Answers earning delays, mental
disorders
clients with decreased consciousness - Answers treat like client understands, orient frequently,
provide familiar objects, explain noises-procedures-equipment, encourage family interaction,
use technology to enhance commincation
what is conflict - Answers disagreement arising from differences in attitudes values, or needs in
which the actions of one party frustrate the ability of the other to achieve their expected goals,
can have positive impact, inevitable, create stress and or tension
cause of conflict - Answers communication issues, psychological issues, cultural
differences/misunderstanding
conflict and violence - Answers conflict can escalate to violent threats and actions, health care
workers are at risk for violence
five styles of responses to conflict - Answers avoidance, accommodation, competition,
compromise, collaboration
outcomes of conflict - Answers positive growth, dysfunction
personal safety - Answers do not stay in a dangerous situation, get help, facility procedures
CARE - Answers Clarify the behaviour that is a problem
Articulate why the behaviour is a problem
Request a change in the problem behaviour
Evaluate progress
avoiding violent behaviours a nurse should - Answers maintain self-control, monitor nonverbal
behaviours, verbally de-escalate, contain the situation, debrief-analyze and report
Clinical Encounters with Angry Clients - Answers recognize signs of anger, defuse hostility,
prevent escalation of conflict
culture - Answers Beliefs, customs, and traditions of a specific group of people.
cultural patterns - Answers socially transmitted and important determinants of health-related
beliefs
cultural diversity - Answers variations among cultural groups, occur both within and across
