Healthcare Quality Management Final
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Each healthcare organization must identify and prioritize which processes and outcomes (in other
words, which types of data) are important to monitor. This data collection should be based on the
scope of care and services it provides and... - CORRECT ANSWER -their mission
This quality improvement methodology uses statistics for measuring variation in a process with
the intent of producing error-free results. - CORRECT ANSWER -Six Sigma
This act established a quality reporting program for skilled nursing care in the Untied States. -
CORRECT ANSWER -IMPACT
Which of the following is NOT a type of managed care? - CORRECT ANSWER -TQM.
Which of the following individuals volunteered to perform the first review of medical college
curriculum and education processes leading to more rigorous academic standards for medical
schools? - CORRECT ANSWER -Henry Pritchett
In 1965, the United States Congress passed Public Law 89-97, an amendment to the Social
Security Act of 1935. This law established: - CORRECT ANSWER -Medicare and
Medicaid
The regular and frequent assessment of healthcare processes and their outcomes and related costs
is considered... - CORRECT ANSWER -continuous monitoring
In the 1700-1800s, this hospital became a model for the development of hospitals in other
communities. - CORRECT ANSWER -Pennsylvania Hospital
,The practice of reporting patient outcomes to the Hospital Board of Trustees was begun at which
of the following hospitals? - CORRECT ANSWER -Massachusetts General
Which of following individuals was instrumental in bringing attention to the formal training
needs for nurses? - CORRECT ANSWER -Dr. Samuel Gross
Which of the following terms does the textbook use to identify a variety of methods PI teams can
use to accomplish their goals? - CORRECT ANSWER -QI toolbox techniques
This association was established in 1840 to represent the interests of physicians across the U.S. -
CORRECT ANSWER -American Medical Association
A standard of performance or best practice for a particular process or outcome is called a/an... -
CORRECT ANSWER -benchmark
This organization developed a set of National Patient Safety Goals (NPSGs) that all institutions
participating in accreditation must promote and train their staffs providing care to adhere to. -
CORRECT ANSWER -Joint Commission
Healthcare leaders and their boards of directors are responsible for the quality of the
organizations' services. - CORRECT ANSWER -true
__________ is a system in which purchasers hold providers of healthcare accountable for both
the costs of healthcare and its quality. - CORRECT ANSWER -Value-based purchasing
Organizations that pay close attention to weak signals of trouble to catch problems or errors in
the earliest stage are applying the principles of... - CORRECT ANSWER -HRO
A team may redesign a process or product if... - CORRECT ANSWER -a measurement
indicates there is room for further improvement
, __________ is the steps in which focused data are collected and analyzed, changes are
incorporated, the new process is implemented, and staff are educated about the new process. -
CORRECT ANSWER -Process redesign
During the mid-1700's, the citizens of Philadelphia, PA, recognized the need to sequester newly
arrived immigrants, who often contracted diseases during their long voyages to America. This
procedure is an example of early... - CORRECT ANSWER -infection control
Performance improvement data collection results that fall outside the established __________
often trigger further study or more focused data collection on a performance measure. -
CORRECT ANSWER -benchmark
Quality and performance monitoring is a data-driven process. - CORRECT ANSWER -
true
A quantitative tool that provides an indication of an organization's performance in relation to a
specified process or outcome is a/an... - CORRECT ANSWER -performance measure
Which of the following is the act that stimulated investment in the information systems
infrastructure of professional practices, clinics, and hospitals? - CORRECT ANSWER -
HITECH
Root-cause analysis is a key technique used in this quality improvement methodology. -
CORRECT ANSWER -Lean
TQM mobilizes individuals directly involved in a work process to examine and improve the
process with the goal of achieving a better product or outcome. It does not matter what the
product or outcome might be. - CORRECT ANSWER -true
The following organizations: the American Medical Association (AMA), the American College
of Physicians (ACP), the American Hospital Association (AHA), and the Canadian Medical
Association (CMA)—decided to join the ACS to develop the Joint Commission on Accreditation
of Hospitals. - CORRECT ANSWER -true
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Each healthcare organization must identify and prioritize which processes and outcomes (in other
words, which types of data) are important to monitor. This data collection should be based on the
scope of care and services it provides and... - CORRECT ANSWER -their mission
This quality improvement methodology uses statistics for measuring variation in a process with
the intent of producing error-free results. - CORRECT ANSWER -Six Sigma
This act established a quality reporting program for skilled nursing care in the Untied States. -
CORRECT ANSWER -IMPACT
Which of the following is NOT a type of managed care? - CORRECT ANSWER -TQM.
Which of the following individuals volunteered to perform the first review of medical college
curriculum and education processes leading to more rigorous academic standards for medical
schools? - CORRECT ANSWER -Henry Pritchett
In 1965, the United States Congress passed Public Law 89-97, an amendment to the Social
Security Act of 1935. This law established: - CORRECT ANSWER -Medicare and
Medicaid
The regular and frequent assessment of healthcare processes and their outcomes and related costs
is considered... - CORRECT ANSWER -continuous monitoring
In the 1700-1800s, this hospital became a model for the development of hospitals in other
communities. - CORRECT ANSWER -Pennsylvania Hospital
,The practice of reporting patient outcomes to the Hospital Board of Trustees was begun at which
of the following hospitals? - CORRECT ANSWER -Massachusetts General
Which of following individuals was instrumental in bringing attention to the formal training
needs for nurses? - CORRECT ANSWER -Dr. Samuel Gross
Which of the following terms does the textbook use to identify a variety of methods PI teams can
use to accomplish their goals? - CORRECT ANSWER -QI toolbox techniques
This association was established in 1840 to represent the interests of physicians across the U.S. -
CORRECT ANSWER -American Medical Association
A standard of performance or best practice for a particular process or outcome is called a/an... -
CORRECT ANSWER -benchmark
This organization developed a set of National Patient Safety Goals (NPSGs) that all institutions
participating in accreditation must promote and train their staffs providing care to adhere to. -
CORRECT ANSWER -Joint Commission
Healthcare leaders and their boards of directors are responsible for the quality of the
organizations' services. - CORRECT ANSWER -true
__________ is a system in which purchasers hold providers of healthcare accountable for both
the costs of healthcare and its quality. - CORRECT ANSWER -Value-based purchasing
Organizations that pay close attention to weak signals of trouble to catch problems or errors in
the earliest stage are applying the principles of... - CORRECT ANSWER -HRO
A team may redesign a process or product if... - CORRECT ANSWER -a measurement
indicates there is room for further improvement
, __________ is the steps in which focused data are collected and analyzed, changes are
incorporated, the new process is implemented, and staff are educated about the new process. -
CORRECT ANSWER -Process redesign
During the mid-1700's, the citizens of Philadelphia, PA, recognized the need to sequester newly
arrived immigrants, who often contracted diseases during their long voyages to America. This
procedure is an example of early... - CORRECT ANSWER -infection control
Performance improvement data collection results that fall outside the established __________
often trigger further study or more focused data collection on a performance measure. -
CORRECT ANSWER -benchmark
Quality and performance monitoring is a data-driven process. - CORRECT ANSWER -
true
A quantitative tool that provides an indication of an organization's performance in relation to a
specified process or outcome is a/an... - CORRECT ANSWER -performance measure
Which of the following is the act that stimulated investment in the information systems
infrastructure of professional practices, clinics, and hospitals? - CORRECT ANSWER -
HITECH
Root-cause analysis is a key technique used in this quality improvement methodology. -
CORRECT ANSWER -Lean
TQM mobilizes individuals directly involved in a work process to examine and improve the
process with the goal of achieving a better product or outcome. It does not matter what the
product or outcome might be. - CORRECT ANSWER -true
The following organizations: the American Medical Association (AMA), the American College
of Physicians (ACP), the American Hospital Association (AHA), and the Canadian Medical
Association (CMA)—decided to join the ACS to develop the Joint Commission on Accreditation
of Hospitals. - CORRECT ANSWER -true
