GUEST SERVICE GOLD TEST WITH ALL CORRECT &
100% VERIFIED ANSWERS|ALREADY GRADED A+
Allowing your personality to shine through your service is important because? ✔Correct Answer-
Guest do not want to talk with someone who sounds stiff
Injecting your personality into your service can make a guest feel that they are? ✔Correct Answer-
More important than others
How can you provide each guest with a guest service GOLD® experience? ✔Correct Answer-Look
for ways to personalize your service.
If it seem like you are following a script, treating all guests exactly the same, offering pleasant but
predictably identical service, your guest may think the service you provide is not: ✔Correct
Answer-personalized.
Your hotel is pet friendly on the third floor only. Stacey, checked into her room and has severe pet
allergies. She calls down to the front desk and complains that cat hair is everywhere. What should
you do? ✔Correct Answer-Apologize quickly, make sure she is feeling ok and get her moved to a
clean pet free room
Providing extraordinary service for your guest with disabilities ✔Correct Answer-is not really any
different from the same service you provide to all guest
Guest recovery is best described as? ✔Correct Answer-Responding quickly to a service failure
Which of the statements best reflects the attitude needed to provide outstanding guest services:
✔Correct Answer-I always put myself in the guests shoes when providing service
Personalized guest service is best described as? ✔Correct Answer-Identifying ways to make guest's
experience unique
You should always try to make your business better and raise the quality of service to guest, you
should also look for ways to: ✔Correct Answer-Personalize the service you offer
Being committed to providing outstanding guest service is best described as: ✔Correct Answer-
knowing what service guest need without them having to specifically ask for it
A disability is: ✔Correct Answer-any condition, a mental or physical problem that limits major life
activities, a pre-existing condition
Which one provides the best example of an outcome when someone provides personalized guest
services. ✔Correct Answer-The guest will feel appreciated and cared for
Which of the following is the most likely reason for losing guests business? ✔Correct Answer-Guest
wasn't happy with their stay at your property due to bad service.
100% VERIFIED ANSWERS|ALREADY GRADED A+
Allowing your personality to shine through your service is important because? ✔Correct Answer-
Guest do not want to talk with someone who sounds stiff
Injecting your personality into your service can make a guest feel that they are? ✔Correct Answer-
More important than others
How can you provide each guest with a guest service GOLD® experience? ✔Correct Answer-Look
for ways to personalize your service.
If it seem like you are following a script, treating all guests exactly the same, offering pleasant but
predictably identical service, your guest may think the service you provide is not: ✔Correct
Answer-personalized.
Your hotel is pet friendly on the third floor only. Stacey, checked into her room and has severe pet
allergies. She calls down to the front desk and complains that cat hair is everywhere. What should
you do? ✔Correct Answer-Apologize quickly, make sure she is feeling ok and get her moved to a
clean pet free room
Providing extraordinary service for your guest with disabilities ✔Correct Answer-is not really any
different from the same service you provide to all guest
Guest recovery is best described as? ✔Correct Answer-Responding quickly to a service failure
Which of the statements best reflects the attitude needed to provide outstanding guest services:
✔Correct Answer-I always put myself in the guests shoes when providing service
Personalized guest service is best described as? ✔Correct Answer-Identifying ways to make guest's
experience unique
You should always try to make your business better and raise the quality of service to guest, you
should also look for ways to: ✔Correct Answer-Personalize the service you offer
Being committed to providing outstanding guest service is best described as: ✔Correct Answer-
knowing what service guest need without them having to specifically ask for it
A disability is: ✔Correct Answer-any condition, a mental or physical problem that limits major life
activities, a pre-existing condition
Which one provides the best example of an outcome when someone provides personalized guest
services. ✔Correct Answer-The guest will feel appreciated and cared for
Which of the following is the most likely reason for losing guests business? ✔Correct Answer-Guest
wasn't happy with their stay at your property due to bad service.
