POM TEST 2 QUESTIONS & ANSWERS VERIFIED 100% CORRECT!!
Research has shown that companies achieving high customer satisfaction ratings - (answer)retain
existing customers.
Making sure that the product meets the design specifications during production is referred to as -
(answer)quality of conformance.
Quality costs include the cost of _____________________. - (answer)both achieving good quality and
generating poor quality
ACSI measures ________________ the goods and services of seven economic sectors. -
(answer)customer satisfaction with
The cost of achieving good quality includes - (answer)prevention costs.
Which of the following quality tools displays the steps in a process on a graph - (answer)Process flow
chart
A relationship between a company and a supplier based on mutual quality standards is called -
(answer)partnering.
The Baldridge Award was created in 1987 to _________________ in the U.S. - (answer)stimulate growth
of quality management
The Six Sigma quality goal is 3.4 defects per ___________________ opportunities. - (answer)million
Total quality management (TQM) was brought to prominence and made popular by ______________
companies. - (answer)Japanese
A relationship between a firm and its supplier where the supplier agrees to meet the firms' quality
standards and the firm enters into a long-term purchasing agreement with the supplier is known as -
(answer)partnering
, POM TEST 2 QUESTIONS & ANSWERS VERIFIED 100% CORRECT!!
The primary means for gathering information from customers and measuring customer satisfaction is -
(answer)survey
ISO in ISO 9000 is - (answer)both a word derived from a Greek word meaning equal and not an acronym
for International Organization for Standardization.
__________________ advocated continuous improvement to the production process to achieve
conformance to specifications and reduce variability. - (answer)W. Edwards Deming
The degree to which a product meets pre-established standards is known as - (answer)conformance
The costs associated with developing a quality management system are known as - (answer)quality
planning costs.
______ failure costs include scrap, rework, and downtime. - (answer)Internal
All of the following are dimensions of quality for manufactured products, except - (answer)feasibility
Which of the following quality tools display major causes of poor quality on a graph? - (answer)Fishbone
diagram
The probability that a product will operate properly within an expected timeframe is the dimension of
quality known as - (answer)reliability
A(n) ____________ is the best level of quality achievement in one company that others seek to match or
exceed. - (answer)benchmark
Directly involving employees in the quality management process is referred to as - (answer)participative
problem solving.
Research has shown that companies achieving high customer satisfaction ratings - (answer)retain
existing customers.
Making sure that the product meets the design specifications during production is referred to as -
(answer)quality of conformance.
Quality costs include the cost of _____________________. - (answer)both achieving good quality and
generating poor quality
ACSI measures ________________ the goods and services of seven economic sectors. -
(answer)customer satisfaction with
The cost of achieving good quality includes - (answer)prevention costs.
Which of the following quality tools displays the steps in a process on a graph - (answer)Process flow
chart
A relationship between a company and a supplier based on mutual quality standards is called -
(answer)partnering.
The Baldridge Award was created in 1987 to _________________ in the U.S. - (answer)stimulate growth
of quality management
The Six Sigma quality goal is 3.4 defects per ___________________ opportunities. - (answer)million
Total quality management (TQM) was brought to prominence and made popular by ______________
companies. - (answer)Japanese
A relationship between a firm and its supplier where the supplier agrees to meet the firms' quality
standards and the firm enters into a long-term purchasing agreement with the supplier is known as -
(answer)partnering
, POM TEST 2 QUESTIONS & ANSWERS VERIFIED 100% CORRECT!!
The primary means for gathering information from customers and measuring customer satisfaction is -
(answer)survey
ISO in ISO 9000 is - (answer)both a word derived from a Greek word meaning equal and not an acronym
for International Organization for Standardization.
__________________ advocated continuous improvement to the production process to achieve
conformance to specifications and reduce variability. - (answer)W. Edwards Deming
The degree to which a product meets pre-established standards is known as - (answer)conformance
The costs associated with developing a quality management system are known as - (answer)quality
planning costs.
______ failure costs include scrap, rework, and downtime. - (answer)Internal
All of the following are dimensions of quality for manufactured products, except - (answer)feasibility
Which of the following quality tools display major causes of poor quality on a graph? - (answer)Fishbone
diagram
The probability that a product will operate properly within an expected timeframe is the dimension of
quality known as - (answer)reliability
A(n) ____________ is the best level of quality achievement in one company that others seek to match or
exceed. - (answer)benchmark
Directly involving employees in the quality management process is referred to as - (answer)participative
problem solving.
