MANGT 421 EXAM 2 (Minick) QUESTIONS AND
ANSWERS A+ GRADED
Standardization - ANSWER the extent to which there is an absence of variety in a
product, service, or process
Mass Customization - ANSWER basically producing standardized goods, but
incorporating some degree of customization in the final product/service
Delayed Differentiation - ANSWER a process of producing, but not quite completing a
product/service until the customers preferences are known
Modular Design - ANSWER a form of standardization where component parts are
grouped into modules that are easily replaced or interchanged
Robust Design - ANSWER a design in products/services that can function over a broad
range of conditions
What are the 3 Product Strategy options? - ANSWER Differentiation, Low Cost, & Rapid
Response
Give one main advantage of Standardization - ANSWER Reduces time, training, and cost
What are the 2 Techniques of Mass Customization? - ANSWER Delayed Differentiation &
Modular Design
Concurrent Engineering - ANSWER bringing engineering design and manufacturing
personnel together early in the design phase
List the Production Requirements("S-TESTS"): - ANSWER Skills, Types of materials,
Equipment, Schedules, Technologies, Special abilities
Component Commonality - ANSWER when products have a high degree of similarity in
features and components, a part can be used in multiple products
Computer Aided Design (CAD) - ANSWER using computers to design products and
prepare engineering documentation
What is the Quality Award given Japan? - ANSWER Deming Prize
What are the 4 Costs of Quality? - ANSWER Prevention Costs - reducing the potential for
defects
Appraisal Costs - evaluating products, parts, and services
Internal Failure Costs - producing defective parts or services before delivery
ANSWERS A+ GRADED
Standardization - ANSWER the extent to which there is an absence of variety in a
product, service, or process
Mass Customization - ANSWER basically producing standardized goods, but
incorporating some degree of customization in the final product/service
Delayed Differentiation - ANSWER a process of producing, but not quite completing a
product/service until the customers preferences are known
Modular Design - ANSWER a form of standardization where component parts are
grouped into modules that are easily replaced or interchanged
Robust Design - ANSWER a design in products/services that can function over a broad
range of conditions
What are the 3 Product Strategy options? - ANSWER Differentiation, Low Cost, & Rapid
Response
Give one main advantage of Standardization - ANSWER Reduces time, training, and cost
What are the 2 Techniques of Mass Customization? - ANSWER Delayed Differentiation &
Modular Design
Concurrent Engineering - ANSWER bringing engineering design and manufacturing
personnel together early in the design phase
List the Production Requirements("S-TESTS"): - ANSWER Skills, Types of materials,
Equipment, Schedules, Technologies, Special abilities
Component Commonality - ANSWER when products have a high degree of similarity in
features and components, a part can be used in multiple products
Computer Aided Design (CAD) - ANSWER using computers to design products and
prepare engineering documentation
What is the Quality Award given Japan? - ANSWER Deming Prize
What are the 4 Costs of Quality? - ANSWER Prevention Costs - reducing the potential for
defects
Appraisal Costs - evaluating products, parts, and services
Internal Failure Costs - producing defective parts or services before delivery
