HOSA Home Health Aide
HHA Tasks - answer Housekeeping
Family Contact
Independence
Communication
Transportation
Safety
Flexibility
Working Environment
Clients Home
Clients comfort
What is a HHA a part of? - answer A team of health professionals that include doctors,
nurses, social workers, therapists, and specialists.
Who is important to the care team? - answerThe client and the clients family
Care team - answerhealthcare professionals with different kinds of education and
experience.
HHA - answerperforms assigned tasks, provides routine personal care, helps perform
ADLs. Eyes and ears of the team.
Case Manager or Supervisor - answerUsually an RN, creates the care plan, monitors
changes.
Registered Nurse (RN) - answerCoordinates, manages, and provides skilled nursing
care, supervise and train HHAs
Doctor (MD or DO) - answerdiagnose disease or disability and prescribe treatment.
decides whether a patient needs home health care
Physical Therapist (PT or DPT) - answerevaluates a person and develops a treatment
plan to increase movement, improve circulation, promote healing, reduce pain, prevent
disability, and regain or maintain mobility
Occupational Therapist (OT) - answerhelps clients learn to adapt to disabilities.
speech-language pathologist - answeridentifies communication disorders and creates a
plan to help
evaluates ability to swallow
,Registered Dietitian - answerteaches clients and their families about special diets to
improve their health and manage their illness.
Medical Social Worker (MSW) - answerdetermines residents' needs and helps get them
support services, such as counseling or financial assistance
Client and Client's Family - answermakes choices about their care
Care plan - answerindividualized for each client and developed to achieve goals of care
Golden Rule - answeractivities not listed on the care plan should not be performed
Chain of Command - answerdescribes the line of authority and helps to make sure that
residents get proper health care
liability - answersomeone can be held responsible for harming someone else
scope of practice - answerthe tasks that healthcare providers are allowed to do and how
to do them correctly
policy - answera course of action that should be taken every time a certain situation
occurs
procedure - answera particular course of action intended to achieve a result
Common Policies - answer-all client information is confidential
-the clients care plan must always be followed
-HHAs must report to the supervisor
-personal problems should not be discussed
-HHAs must be punctual and dependable
-Deadlines must be net
-HHAs must not give or receive gifts
Professionalism - answerhaving to do with work or job
personal - answerlife outside a job
HHA professionalism - answerfollowing the care plan, making important observations,
and reporting accurately
Professionalism with Clients - answer-keeping a positive attitude
-arriving on time, doing tasks efficiently, and leaving on time
-finishing an assignment
-doing only the tasks assigned
-keeping clients information confidential
-being polite and cheerful
,-not discussing personal problems
-not making personal phone calls or sending texts while working
-not using profanity
-listening to the client
-never accepting gifts
-calling the client by a proper name
-always explaining care
-following practices
Qualities of HHAs - answercompassionate, empathetic, sympathetic, honest, tactful,
conscientious, dependable, patient, respectful, unprejudiced, and tolérant
Ethics - answerknowledge of right and wrong
laws - answerrules set by the government to help people live peacefully together
Legal and Ethical Behavior - answer-be honest
-protect clients' privacy and confidentiality
-report abuse or suspected abuse
-follow the care plan and assignments
-do not perform any unassigned tasks
-report all client observations
-document properly
-follow rules on safety and infection prevention
-do not accept gifts or tips
-do not become personally or sexually involved with clients or their family members
-do not bring friends or family members with you
Home Health aides are - answerguided by ethics and laws that set up limits for their
relationships with clients.
When HHAs and clients become friends it - answermakes it harder to enforce rules
Advance Directives - answerlegal documents that allow people to choose what medical
they wish to have it they are unable to make the decisions for themselves
Clients Bill of Rights - answerright to not be discriminated against on the basis of race,
color, religions, national origin, age, sex, gender, sexual orientation or disability.
Clients have the right - answer-to have relationships with HHAs that are based in
honesty and ethical standards of conduct
-To he informed of the procedures so they can lodge complaints
-to voice their grievances
-to be advised of the states home care hotline
-to be notified in advance about visits
-to be advised of changes in care
, -to participate in planning care
-to be informed in writing of rights under state law
-to be notified of the expected outcomes of care
-to be informed in writing of policies and procedures implementing advance directives
-to have healthcare providers comply with advance directives
-to receive care without discrimination based on advance directives
-to refuse services
-to confidentiality of the medical record
-to expect the home care provider to release information only required by law
-informed of the payment extend
-charges that will not be covered by medicare
-to be informed of the charges that clients will be liable
-to receive this information orally and in writing
-to have access to all bills for the services provided
-to receive the highest quality
-to be told what to do in the case of an emergency
The home health provider shall assure that - answer-all medically-related home care is
provided in accordance with physicians orders
-all medically-related personal care is provided by appropriately trained home health
aide.
Clients have a responsibility to - answer-notify the provider of changes in their condition
-to follow the plan if care
-notify the provider if the visit schedule needs to be changed
-to inform providers of changes to advance directives
-to advise the provider of any problems or satisfaction
-to carry out mutually-agreed-upon responsibilities
To satisfy the medicare certification requirements, CMS requires that agencies -
answer1. give a copy of the bill of rights to each client
2. explain the bill of rights to each client
Protecting clients rights - answer-never abuse a client; physically, psychologically,
verbally, or sexually
-watch for and report to your supervisor any signs of abuse or neglect
-involve clients in planning
-allow them to make as many choices as possible
-always explain a procedure
-provide for privacy before giving care
-respect clients refusal of care
-tell supervisor if clients has questions about goals of care
-be truthful when documenting care
-do not talk or gossip about a client
-knock before entering a clients room
-do not look through a clients belongings
HHA Tasks - answer Housekeeping
Family Contact
Independence
Communication
Transportation
Safety
Flexibility
Working Environment
Clients Home
Clients comfort
What is a HHA a part of? - answer A team of health professionals that include doctors,
nurses, social workers, therapists, and specialists.
Who is important to the care team? - answerThe client and the clients family
Care team - answerhealthcare professionals with different kinds of education and
experience.
HHA - answerperforms assigned tasks, provides routine personal care, helps perform
ADLs. Eyes and ears of the team.
Case Manager or Supervisor - answerUsually an RN, creates the care plan, monitors
changes.
Registered Nurse (RN) - answerCoordinates, manages, and provides skilled nursing
care, supervise and train HHAs
Doctor (MD or DO) - answerdiagnose disease or disability and prescribe treatment.
decides whether a patient needs home health care
Physical Therapist (PT or DPT) - answerevaluates a person and develops a treatment
plan to increase movement, improve circulation, promote healing, reduce pain, prevent
disability, and regain or maintain mobility
Occupational Therapist (OT) - answerhelps clients learn to adapt to disabilities.
speech-language pathologist - answeridentifies communication disorders and creates a
plan to help
evaluates ability to swallow
,Registered Dietitian - answerteaches clients and their families about special diets to
improve their health and manage their illness.
Medical Social Worker (MSW) - answerdetermines residents' needs and helps get them
support services, such as counseling or financial assistance
Client and Client's Family - answermakes choices about their care
Care plan - answerindividualized for each client and developed to achieve goals of care
Golden Rule - answeractivities not listed on the care plan should not be performed
Chain of Command - answerdescribes the line of authority and helps to make sure that
residents get proper health care
liability - answersomeone can be held responsible for harming someone else
scope of practice - answerthe tasks that healthcare providers are allowed to do and how
to do them correctly
policy - answera course of action that should be taken every time a certain situation
occurs
procedure - answera particular course of action intended to achieve a result
Common Policies - answer-all client information is confidential
-the clients care plan must always be followed
-HHAs must report to the supervisor
-personal problems should not be discussed
-HHAs must be punctual and dependable
-Deadlines must be net
-HHAs must not give or receive gifts
Professionalism - answerhaving to do with work or job
personal - answerlife outside a job
HHA professionalism - answerfollowing the care plan, making important observations,
and reporting accurately
Professionalism with Clients - answer-keeping a positive attitude
-arriving on time, doing tasks efficiently, and leaving on time
-finishing an assignment
-doing only the tasks assigned
-keeping clients information confidential
-being polite and cheerful
,-not discussing personal problems
-not making personal phone calls or sending texts while working
-not using profanity
-listening to the client
-never accepting gifts
-calling the client by a proper name
-always explaining care
-following practices
Qualities of HHAs - answercompassionate, empathetic, sympathetic, honest, tactful,
conscientious, dependable, patient, respectful, unprejudiced, and tolérant
Ethics - answerknowledge of right and wrong
laws - answerrules set by the government to help people live peacefully together
Legal and Ethical Behavior - answer-be honest
-protect clients' privacy and confidentiality
-report abuse or suspected abuse
-follow the care plan and assignments
-do not perform any unassigned tasks
-report all client observations
-document properly
-follow rules on safety and infection prevention
-do not accept gifts or tips
-do not become personally or sexually involved with clients or their family members
-do not bring friends or family members with you
Home Health aides are - answerguided by ethics and laws that set up limits for their
relationships with clients.
When HHAs and clients become friends it - answermakes it harder to enforce rules
Advance Directives - answerlegal documents that allow people to choose what medical
they wish to have it they are unable to make the decisions for themselves
Clients Bill of Rights - answerright to not be discriminated against on the basis of race,
color, religions, national origin, age, sex, gender, sexual orientation or disability.
Clients have the right - answer-to have relationships with HHAs that are based in
honesty and ethical standards of conduct
-To he informed of the procedures so they can lodge complaints
-to voice their grievances
-to be advised of the states home care hotline
-to be notified in advance about visits
-to be advised of changes in care
, -to participate in planning care
-to be informed in writing of rights under state law
-to be notified of the expected outcomes of care
-to be informed in writing of policies and procedures implementing advance directives
-to have healthcare providers comply with advance directives
-to receive care without discrimination based on advance directives
-to refuse services
-to confidentiality of the medical record
-to expect the home care provider to release information only required by law
-informed of the payment extend
-charges that will not be covered by medicare
-to be informed of the charges that clients will be liable
-to receive this information orally and in writing
-to have access to all bills for the services provided
-to receive the highest quality
-to be told what to do in the case of an emergency
The home health provider shall assure that - answer-all medically-related home care is
provided in accordance with physicians orders
-all medically-related personal care is provided by appropriately trained home health
aide.
Clients have a responsibility to - answer-notify the provider of changes in their condition
-to follow the plan if care
-notify the provider if the visit schedule needs to be changed
-to inform providers of changes to advance directives
-to advise the provider of any problems or satisfaction
-to carry out mutually-agreed-upon responsibilities
To satisfy the medicare certification requirements, CMS requires that agencies -
answer1. give a copy of the bill of rights to each client
2. explain the bill of rights to each client
Protecting clients rights - answer-never abuse a client; physically, psychologically,
verbally, or sexually
-watch for and report to your supervisor any signs of abuse or neglect
-involve clients in planning
-allow them to make as many choices as possible
-always explain a procedure
-provide for privacy before giving care
-respect clients refusal of care
-tell supervisor if clients has questions about goals of care
-be truthful when documenting care
-do not talk or gossip about a client
-knock before entering a clients room
-do not look through a clients belongings
