TEST BANK For
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Human Resources Management in Canada 15th
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Canadian Edition by Gary Dessler
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Chapters 1 - 17
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,AnswersaareaatatheaendaofaeachaChapter
Chapter 1 z
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: z z z z
A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. z z z z z z
C) all managerial activities.
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D) concepts and techniques used in leading people at work. z z z z z z z z
E) management techniques for controlling people at work. z z z z z z
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
z z z z z z z z z z z z z
A) physical capital. z
B) management's philosophy. z
C) human capital. z
D) production capital. z
E) cultural diversity. z
3) Human resources practices that support strategy include:
z z z z z z
A) performance management. z
B) production scheduling. z
C) policies and procedures. z z
D) staffing practices. z
E) rewards practices. z
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating t o fi
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nancial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balanced strategy. z
C) Human Capital Index. z z
D) balanced scorecard. z
E) none of the above. z z z
5) You have been tasked with building employee engagement at the firm you workafor. Strategic human r eso
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urces initiatives you would consider implementing include:
z z z z z z
A) employee recognition programs and management development programs.
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B) diversity programs. z
C) employee recognition programs. z z
D) employee relations activity. z z
E) job design indicators.
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6) HR department staff members are traditionally involved in key operational responsibilities. Which of theaf oll
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owing is an operational responsibility?
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A) setting goals and objectives z z z
B) collecting metrics z
C) analyzing metrics z
D) interpreting human right laws z z z
E) interpreting health and safety legislation z z z z
, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreement s,
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and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of the follo wing
z z z z z z z z z z z z z z z z z z
HRaactivities?
A) serving as a consultant z z z
B) formulating policies and procedures z z z
C) offering advice z
D) providing services z
E) serving as a change agent z z z z
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is kno
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wn as z
A) hiring temporary employees.
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B) payroll and benefits administration.
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C) contract administration. z
D) outsourcing.
E) labour-management relations. z
9) The company's plan for how it will balance its internal strengths and weaknesses with external op
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portunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. z
B) strategy.
C) environmental scanning. z
D) policies and procedures. z z
E) none of the above. z z z
10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify compet itor
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compensation and incentive plans, information about pending legislative changes and availability of talent in the lab
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our market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. z
B) an employeeaengagement survey.
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C) an external market survey.
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D) an envrionmental study.
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E) an external opportunities/threats study.
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11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's s ales
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force due to an economic downturn. Heawas also involved in arranging for outplacement services and employe e retenti
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on programs as well as restructuring of the business following the downsizing. This is an example of HR's r ole in:
z z z z z z z z z z z z z z z z z z z z
A) formulating strategy. z
B) operational activities. z
C) environmental scanning. z
D) environmental scanning andaexecuting strategy. z z z
E) executing strategy. z
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
z z z z z z z z z z z z z z z z z
A) organizational climate. z
B) the strategic plan.
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C) the mission statement.
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D) organizational culture. z
E) the pervading atmosphere.
z z
z z z
Human Resources Management in Canada 15th
z z z z z z
Canadian Edition by Gary Dessler
z z z z
Chapters 1 - 17
z z z z
,
,AnswersaareaatatheaendaofaeachaChapter
Chapter 1 z
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
z z z z z z z z z z z z z
1) Human resources management refers to: z z z z
A) the management of people in organizations.
z z z z z
B) concepts and techniques for organizing work activities. z z z z z z
C) all managerial activities.
z z
D) concepts and techniques used in leading people at work. z z z z z z z z
E) management techniques for controlling people at work. z z z z z z
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
z z z z z z z z z z z z z
A) physical capital. z
B) management's philosophy. z
C) human capital. z
D) production capital. z
E) cultural diversity. z
3) Human resources practices that support strategy include:
z z z z z z
A) performance management. z
B) production scheduling. z
C) policies and procedures. z z
D) staffing practices. z
E) rewards practices. z
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating t o fi
z z z z z z z z z z z z z z z z z z
nancial results, customers, internal business processes and human capital management. This system is knows as the:
z z z z z z z z z z z z z z z
A) HRIS.
B) balanced strategy. z
C) Human Capital Index. z z
D) balanced scorecard. z
E) none of the above. z z z
5) You have been tasked with building employee engagement at the firm you workafor. Strategic human r eso
z z z z z z z z z z z z z z z z
urces initiatives you would consider implementing include:
z z z z z z
A) employee recognition programs and management development programs.
z z z z z z
B) diversity programs. z
C) employee recognition programs. z z
D) employee relations activity. z z
E) job design indicators.
z z
6) HR department staff members are traditionally involved in key operational responsibilities. Which of theaf oll
z z z z z z z z z z z z z z
owing is an operational responsibility?
z z z z
A) setting goals and objectives z z z
B) collecting metrics z
C) analyzing metrics z
D) interpreting human right laws z z z
E) interpreting health and safety legislation z z z z
, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreement s,
z z z z z z z z z z z z
and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of the follo wing
z z z z z z z z z z z z z z z z z z
HRaactivities?
A) serving as a consultant z z z
B) formulating policies and procedures z z z
C) offering advice z
D) providing services z
E) serving as a change agent z z z z
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is kno
z z z z z z z z z z z z z z z z
wn as z
A) hiring temporary employees.
z z
B) payroll and benefits administration.
z z z
C) contract administration. z
D) outsourcing.
E) labour-management relations. z
9) The company's plan for how it will balance its internal strengths and weaknesses with external op
z z z z z z z z z z z z z z z
portunities and threats in order to maintain competitive advantage is known as
z z z z z z z z z z z
A) HR strategy. z
B) strategy.
C) environmental scanning. z
D) policies and procedures. z z
E) none of the above. z z z
10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify compet itor
z z z z z z z z z z z z z z z
compensation and incentive plans, information about pending legislative changes and availability of talent in the lab
z z z z z z z z z z z z z z z z
our market for the upcoming strategic planning meeting. Rita was conducting:
z z z z z z z z z z
A) environmental scanning. z
B) an employeeaengagement survey.
z z
C) an external market survey.
z z z
D) an envrionmental study.
z z
E) an external opportunities/threats study.
z z z
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's s ales
z z z z z z z z z z z z z z z z z z z z
force due to an economic downturn. Heawas also involved in arranging for outplacement services and employe e retenti
z z z z z z z z z z z z z z z z z
on programs as well as restructuring of the business following the downsizing. This is an example of HR's r ole in:
z z z z z z z z z z z z z z z z z z z z
A) formulating strategy. z
B) operational activities. z
C) environmental scanning. z
D) environmental scanning andaexecuting strategy. z z z
E) executing strategy. z
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
z z z z z z z z z z z z z z z z z
A) organizational climate. z
B) the strategic plan.
z z
C) the mission statement.
z z
D) organizational culture. z
E) the pervading atmosphere.
z z
