2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
What are the two types of customers? - (answer)internal and external
Which communication skill is one of the most difficult and neglected skills when communicating with
people? - (answer)Listening
What can you do for your passengers to show you were listening and make sure you understood what
they said to you? - (answer)Paraphrase what they said
How often should you check back with a customer after placing them on hold? - (answer)Two or three
minutes
What term is used to describe understanding the situation from the customer's perspective? -
(answer)Empathy
Which should you NOT do when dealing with an angry passenger? - (answer)Take their anger personally
The Air Mobility Command Form 253 and AMC IMT 19 are used for passengers to: - (answer)Comment
on the service received while traveling within AMC
What is the FIRST step in briefing passengers? - (answer)Prepare so you know exactly which information
you need to brief them about the subject
When briefing passengers, if they have questions and you do not know the answer, which should you
do? - (answer)Seek help from your supervisor
After checking passengers' border clearance and travel authorization documents for validity, currency,
and completeness, what should you do if you discover items that need correction? - (answer)Brief them
on what needs correction, where they go to get the corrections, and how to get there.
,2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
When making a flight information announcement about a departing flight that has been delayed, you
should update passengers every - (answer)20 minutes
When making a roll call announcement, which information should you give passengers FIRST -
(answer)Your rank, name, mission number, and destination of the flight
Which item is NOT needed when determining if a passenger is eligible to travel - (answer)Baggage
allowances
When checking the travel category to determine travel eligibility, one-way dependents and family
members are authorized to travel in space-required status is when they are - (answer)Issued official
travel orders under emergency leave conditions
When verifying transportation authorizations for space-required passengers, what information should
you check against the passenger's identification (ID) card if they are traveling on permanent change of
station (PCS) orders? - (answer)Name, grade, and solicit social security number
When verifying transportation authorizations for space-required passengers, which two items are
important to verify for Transportation Working Capital Fund (TWCF) purposes? - (answer)Customer
identification code (CIC) and an authorizing official's signature
After determining travel eligibility for space required passengers, to check travel clearances, you must
determine if the passenger is eligible to travel to the destination by checking the required documents
such as passports, visas, and immunization records for - (answer)Presence, currency, accuracy, and
completeness
During the task of determining eligibility for space-available travel, which continental United State
(CONUS) or overseas travel options may a dependent of a military member use during emergency leave
unfunded travel when accompanied by his or her spouse - (answer)CONUS to CONUS
,2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
During the task for determining eligibility for space-available travel, under which travel category may
Uniformed Services members travel while on permissive temporary duty (TDY) orders for house
hunting? - (answer)Category III
During the task of determining eligibility for space-available travel, a retired Uniformed Services
member may travel under - (answer)Category VI
A passenger can be categorized as a Blue Bark passenger when the passenger is - (answer)Traveling in
conjunction with the death of a family member
When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt,
handle him or her as you would - (answer)A disabled passenger
If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that
departs at 0800 Grenwich Mean Team (GMT), when is the latest time the MEGP can notify the Air
Terminal Operations Center (ATOC) of that intention? - (answer)0500 GMT
When a passenger registers for space-required travel, AFTER you collect two copies of the passenger's
orders and BEFORE you enter the passenger into the backlog, you must write in the remarks section on
the passenger's orders, the passenger's - (answer)Date and time of sign-up
Before space-available passengers can be entered into the space-available register, which form must
they complete? - (answer)AMC Form 140
While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with
the following date of sign-up will you purge from the listing? - (answer)22 Feb 09
While selecting passengers for a flight, you would FIRST select space-available passengers traveling on -
(answer)emergency orders to the emergency location
, 2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
Which passenger would you select FIRST for a flight? - (answer)Space-required, Priority 1 passenger with
a date and time sign-up of 1 May 09 at 0700
If a space-available passenger is NOT present for a roll call, you should - (answer)Skip the passenger's
name and continue with the selection process
If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost"
block of the Air Mobility Command (AMC) Form 148/2, Board Pass/Ticket/Receipt - (answer)No charge
After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt -
(answer)Use it to brief passengers on important mission information
When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many
copies will you complete and how are they distributed? - (answer)Two copies: one to the passenger and
one for passenger service records
When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their
name, grade, signature, and date in the manifest certification blocks, to certify that - (answer)anti-
hijacking measures have been conducted
When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, AT A MINIMUM, how
many copies will you complete and how are they distributed? - (answer)Sufficient copies will be made
available for enroute, downline and terminating stations and all applicable border clearance agencies
and retain one copy for station file
When determining head tax charges for passengers, in which circumstance will you charge the tax for a
passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany? - (answer)Space-
available passenger traveling on a commercial-contracted aircraft
When determining pet shipping charges, you will charge a passenger for ONE excess baggage piece
when the combined container and pet weight - (answer)does not exceed 70 pounds
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
What are the two types of customers? - (answer)internal and external
Which communication skill is one of the most difficult and neglected skills when communicating with
people? - (answer)Listening
What can you do for your passengers to show you were listening and make sure you understood what
they said to you? - (answer)Paraphrase what they said
How often should you check back with a customer after placing them on hold? - (answer)Two or three
minutes
What term is used to describe understanding the situation from the customer's perspective? -
(answer)Empathy
Which should you NOT do when dealing with an angry passenger? - (answer)Take their anger personally
The Air Mobility Command Form 253 and AMC IMT 19 are used for passengers to: - (answer)Comment
on the service received while traveling within AMC
What is the FIRST step in briefing passengers? - (answer)Prepare so you know exactly which information
you need to brief them about the subject
When briefing passengers, if they have questions and you do not know the answer, which should you
do? - (answer)Seek help from your supervisor
After checking passengers' border clearance and travel authorization documents for validity, currency,
and completeness, what should you do if you discover items that need correction? - (answer)Brief them
on what needs correction, where they go to get the corrections, and how to get there.
,2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
When making a flight information announcement about a departing flight that has been delayed, you
should update passengers every - (answer)20 minutes
When making a roll call announcement, which information should you give passengers FIRST -
(answer)Your rank, name, mission number, and destination of the flight
Which item is NOT needed when determining if a passenger is eligible to travel - (answer)Baggage
allowances
When checking the travel category to determine travel eligibility, one-way dependents and family
members are authorized to travel in space-required status is when they are - (answer)Issued official
travel orders under emergency leave conditions
When verifying transportation authorizations for space-required passengers, what information should
you check against the passenger's identification (ID) card if they are traveling on permanent change of
station (PCS) orders? - (answer)Name, grade, and solicit social security number
When verifying transportation authorizations for space-required passengers, which two items are
important to verify for Transportation Working Capital Fund (TWCF) purposes? - (answer)Customer
identification code (CIC) and an authorizing official's signature
After determining travel eligibility for space required passengers, to check travel clearances, you must
determine if the passenger is eligible to travel to the destination by checking the required documents
such as passports, visas, and immunization records for - (answer)Presence, currency, accuracy, and
completeness
During the task of determining eligibility for space-available travel, which continental United State
(CONUS) or overseas travel options may a dependent of a military member use during emergency leave
unfunded travel when accompanied by his or her spouse - (answer)CONUS to CONUS
,2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
During the task for determining eligibility for space-available travel, under which travel category may
Uniformed Services members travel while on permissive temporary duty (TDY) orders for house
hunting? - (answer)Category III
During the task of determining eligibility for space-available travel, a retired Uniformed Services
member may travel under - (answer)Category VI
A passenger can be categorized as a Blue Bark passenger when the passenger is - (answer)Traveling in
conjunction with the death of a family member
When a passenger is too large to be safely restrained in a single aircraft seat using a single seatbelt,
handle him or her as you would - (answer)A disabled passenger
If a mission essential ground personnel (MEGP) passenger wants to travel on a specific mission that
departs at 0800 Grenwich Mean Team (GMT), when is the latest time the MEGP can notify the Air
Terminal Operations Center (ATOC) of that intention? - (answer)0500 GMT
When a passenger registers for space-required travel, AFTER you collect two copies of the passenger's
orders and BEFORE you enter the passenger into the backlog, you must write in the remarks section on
the passenger's orders, the passenger's - (answer)Date and time of sign-up
Before space-available passengers can be entered into the space-available register, which form must
they complete? - (answer)AMC Form 140
While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with
the following date of sign-up will you purge from the listing? - (answer)22 Feb 09
While selecting passengers for a flight, you would FIRST select space-available passengers traveling on -
(answer)emergency orders to the emergency location
, 2T251 FINAL EXAM REVIEW (GOAL IS TO UPLOAD ALL 306 QUESTIONS FROM THE UNIT
REVIEW EXERCISES IN PREPARATION FOR THE EOC TEST) RATED 100% CORRECT!!
Which passenger would you select FIRST for a flight? - (answer)Space-required, Priority 1 passenger with
a date and time sign-up of 1 May 09 at 0700
If a space-available passenger is NOT present for a roll call, you should - (answer)Skip the passenger's
name and continue with the selection process
If a passenger orders a meal, but is not required to pay for it, what should you enter in the "Meal Cost"
block of the Air Mobility Command (AMC) Form 148/2, Board Pass/Ticket/Receipt - (answer)No charge
After completing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt -
(answer)Use it to brief passengers on important mission information
When preparing the Air Mobility Command (AMC) Form 148/2, Boarding Pass/Ticket/Receipt, how many
copies will you complete and how are they distributed? - (answer)Two copies: one to the passenger and
one for passenger service records
When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, individuals enter their
name, grade, signature, and date in the manifest certification blocks, to certify that - (answer)anti-
hijacking measures have been conducted
When preparing the Department of Defense (DD) Form 2131, Passenger Manifest, AT A MINIMUM, how
many copies will you complete and how are they distributed? - (answer)Sufficient copies will be made
available for enroute, downline and terminating stations and all applicable border clearance agencies
and retain one copy for station file
When determining head tax charges for passengers, in which circumstance will you charge the tax for a
passenger traveling from McGuire Air Force Base, NJ to Ramstein Air Base, Germany? - (answer)Space-
available passenger traveling on a commercial-contracted aircraft
When determining pet shipping charges, you will charge a passenger for ONE excess baggage piece
when the combined container and pet weight - (answer)does not exceed 70 pounds
